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Hotel Acuario de Veracruz

3.0 star property

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Photo gallery for Hotel Acuario de Veracruz

Outdoor pool, pool umbrellas
Reception
Restaurant
Interior
Desk, blackout curtains, bed sheets

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Room service
  • Laundry
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
Velencia No. 225, Col. Ignacio Zaragoza, Veracruz, VER, 91910
  • Veracruz Aquarium
    ‪15 min walk‬
  • Plaza Las Americas Shopping Mall
    ‪5 min drive‬
  • World Trade Center Veracruz
    ‪6 min drive‬
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout curtains, bed sheets

Standard Room, 1 King Bed

  • 20 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Desk, blackout curtains, bed sheets

Standard Double Room, 2 Double Beds

  • 20 sq m
  • Sleeps 6
  • 2 Double Beds

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Front of property

Hotel Gran Via

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, (1002)
The price is CHF 38
for 1 room
includes taxes & fees
1 Aug - 2 Aug
Hotel Gran Via

About this property

Hotel Acuario de Veracruz

Colonial hotel with 24-hour front desk and outdoor pool
This smoke-free hotel features an outdoor pool, a conference centre and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Hotel Acuario de Veracruz offers 125 accommodations with blackout curtains. Cable televisions are provided.

Bathrooms include a shower. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Children aged under 3 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Acuario de Veracruz, you're just a quick walk from Villa del Mar Beach. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, a porter and luggage storage
  • Just a 2-minute drive from Veracruz Aquarium and a few minutes from Veracruz Harbour
As a guest of Hotel Acuario de Veracruz, you'll find an outdoor pool, a vending machine, and tour/ticket assistance. A computer station is on site and WiFi is free in public spaces. The business-friendly Hotel Acuario de Veracruz also features laundry facilities, room service (during limited hours), and a front desk safe. Limited free parking is available on a first-come, first-served basis.

This 3-star Veracruz hotel is smoke free.

Room service (during limited hours) is available.

Languages

Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1982
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Acuario Hotel
Acuario Veracruz
Hotel Acuario
Hotel Acuario Veracruz
Acuario De Veracruz Veracruz
Hotel Acuario de Veracruz Hotel
Hotel Acuario de Veracruz Veracruz
Hotel Acuario de Veracruz Hotel Veracruz

Hotel Acuario de Veracruz Reviews

Reviews

6.2
Rating 10 - Excellent. 66 out of 354 reviews
Rating 8 - Good. 72 out of 354 reviews
Rating 6 - Okay. 95 out of 354 reviews
Rating 4 - Poor. 64 out of 354 reviews
Rating 2 - Terrible. 57 out of 354 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Doménica

Stayed 1 night in Mar 2025

2/10 Terrible

Lizeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very dirty. There was a leak in the bathroom and no hot water. There was no soap in the bathroom. The floors, the toilet, and the shower were messy. Also, the elevator wasn’t working so we had to take the stairs just to the second floor but it is a tall building not sure if it has 6 or seven floors. The hotel is in a great location but not worth it for the high price.
Stayed 2 nights in Dec 2024

10/10 Excellent

Renato

Liked: Amenities
Stayed 1 night in Sep 2024

2/10 Terrible

Alberto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Si pueden hospedarse en otro hotel haganlo no tienen wi-fi en las habitaciones y tampoco cuentan con servicio a la habitacion como se describe en la pagina cuando haces la reservacion.
Stayed 2 nights in Mar 2024

6/10 Okay

Verified traveller

Liked: Staff & service

It does the job

Staff was helpful I thing the rooms should have more towels. That was the only bad part. Everything else was good
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Disliked: Room comfort

2/10 Terrible

esteban, pantoja

Disliked: Cleanliness, property conditions & facilities, room comfort

Close to beach

Not good at the time when i got there no rooms abailable they send us to another hotel too far away. Terrible experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were comfortable in a room in front of the pool. The room is a little outdated, however they did have AC (a must in Veracruz) and it is not to far from the aquarium. However it is a long walk under the sun to get to the malecón. Just get a cab from two blocks down and be there in no time if there is no traffic (and it's pretty cheap). The buffet was really good.

8/10 Good

Nicoleto

Liked: Cleanliness, room comfort
Disliked: Staff & service

Good value for money

Good value but 6 km down the beach from the main downtown action.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service
Lugar de acuerdo al precio.
Stayed 1 night in Apr 2025

2/10 Terrible

Ivan

Stayed 1 night in Apr 2025

4/10 Poor

ivan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, solo que está descuidado y necesita bastante atención el hotel.
Stayed 1 night in Apr 2025

6/10 Okay

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities
Los baños están deteriorados, la alberca en ocasiones está sucia
Stayed 1 night in Mar 2025

4/10 Poor

Zarah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No tuvimos luz y por tanto el aire acondicionado no servía, al menos no hacía calor. Luego se fue el agua caliente y tuvimos que bañarnos dos días con agua fría. No tiene servicio de comida. La alberca se veía un poco sucia, no nos metimos. El edificio se ve muy decaído y descuidado, nada que ver con las fotos de la publicación. Preguntamos si podíamos tener un reembolso (viernes) y nos dijeron que si pero contabilidad llegaba hasta el martes y no teníamos la certeza de que realmente lo hicieran, así que tuvimos que quedarnos. El personal es muy amable, entendemos que ellos no pueden resolver todo, pero definitivamente no lo recomiendo. Por último, las sábanas que nos pusieron estaban manchadas de sangre, las fundas y sábanas "blancas" se veían amarillas por lo viejas y percudidas que estaban y la cama estaba muy muy dura, se notaba el colchón viejisimo. La tele no tenía ningún canal y no es smart, así que tampoco pudimos abrir ninguna app.
Stayed 4 nights in Mar 2025

6/10 Okay

Erika

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Vania

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Bueno
Stayed 2 nights in Mar 2025

10/10 Excellent

Heriberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mala experiencia nunca volveré a ese hotel .

Llegando no había luz en todo el día y la noche,un día entero sin luz,la alberca muy sucia,el agua turbia.
Stayed 2 nights in Mar 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Las fotos no son la realidad del estado actual

Nunca dijeron que el elevador funcionaba y nos dieron uno de los pisos muy arriba, pasillos oscuros, sin teléfono en el cuarto con cables arrancados, si querías comunicarte a la recepción tenías que bajar y subir escaleras, las fotos no son nada a lo que es realmente, la piscina sucia, como agua estancada, con guano de palomas y había unos cables eléctricos sin protección al ras de la alberca, no tenía filtros de limpieza la alberca, el estacionamiento parece más a una bodega improvisada, nunca vi los restaurantes funcionar, muy mala experiencia, no volvería a reservar ahí.
Stayed 1 night in Mar 2025

4/10 Poor

Ana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Esta en remodelación,fuera de servicio el elevador ,alberca sin limpieza y agua fría
Stayed 3 nights in Mar 2025

8/10 Good

Esteban

Buen trato del personal
Stayed 2 nights in Feb 2025

2/10 Terrible

Jacqueline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel parece estar abandonado, esta en pésimas condiciones, las habitaciones son sumamente pequeñas e incómodas y muy sucio
Stayed 3 nights in Feb 2025

10/10 Excellent

Carlos Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Refugio, Tlaxcala

Travelled with family
No cambian las toallas, ni las sábanas ni fundas de las almohadas
Stayed 4 nights in Feb 2025

4/10 Poor

Iliana.

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Es un lugar muy descuidado no servía la puerta del baño, la alberca muy sucia, los muebles de la habitación muy viejos olía mal.
Stayed 1 night in Feb 2025