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Ruiz Milán Hotel

2.5 star property

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Photo gallery for Ruiz Milán Hotel

Reception
Exterior
Executive Room | Iron/ironing board, free WiFi, alarm clocks
Double Room, 2 Double Beds, Partial Sea View | Iron/ironing board, free WiFi, alarm clocks
Hallway

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
Paseo del Malecón esq. Gómez Farias, Veracruz, VER, 91700
  • Place, Veracruz Harbour
    ‪2 min walk‬
  • Place, Zócalo
    ‪2 min walk‬
  • Place, Malecón de Veracruz
    ‪2 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪30 min drive‬

Room options

View all photos for Room

Iron/ironing board, free WiFi, alarm clocks

Room

  • 25 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Executive Room

Executive Room | Iron/ironing board, free WiFi, alarm clocks

Executive Room

  • 7 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Double Room, 2 Double Beds, Partial Sea View

Double Room, 2 Double Beds, Partial Sea View | Iron/ironing board, free WiFi, alarm clocks

Double Room, 2 Double Beds, Partial Sea View

  • Partial sea view
  • 8 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room | Iron/ironing board, free WiFi, alarm clocks

Standard Double Room

7.4 out of 10
Good
(10 reviews)
  • 6 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Economy Double Room, 2 Double Beds

Economy Double Room, 2 Double Beds | Iron/ironing board, free WiFi, alarm clocks

Economy Double Room, 2 Double Beds

  • 6 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room

Iron/ironing board, free WiFi, alarm clocks

Room

  • 23 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

Iron/ironing board, free WiFi, alarm clocks

Room

  • 21 sq m
  • Sleeps 4
  • Free Wi-Fi

Similar properties

Front of property
Hotel Mar y Tierra Veracruz
Malecon
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 1,003 reviews
The price is CHF 40
includes taxes & fees
8 Jun - 9 Jun
Hotel Mar y Tierra Veracruz

About this property

Ruiz Milán Hotel

This smoke-free hotel features an indoor pool, dry cleaning and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and wedding services are on-site.
Ruiz Milán Hotel offers 98 air-conditioned accommodations, with complimentary bottles of water. This Veracruz hotel provides complimentary wireless Internet access. Bathrooms include a shower. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an indoor pool.
During your stay at Ruiz Milán Hotel, you're just a quick walk from Veracruz Harbour. Free WiFi in public areas, an indoor pool and dry cleaning service are available.
  • Free WiFi
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Steps from Malecón de Veracruz and Veracruz Harbour
  • Airport drop-off shuttle service available for a fee
Ruiz Milán Hotel offers its guests an indoor pool, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Ruiz Milán Hotel also features dry cleaning/laundry services, a front desk safe, and a porter.

This Veracruz hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 100 per night)
  • 24-hour airport drop-off shuttle on request for a surcharge
  • Limited on-site parking

Things to do

  • Indoor pool
  • Table tennis

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • On the waterfront
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Front entrance ramp
  • Lift (51 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to March 6 2024 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ruiz Milán Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 300 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: MXN 300 (up to 11 years old)
  • Nearby parking fee: MXN 100 per night (656 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Ruiz
Hotel Ruiz Milan
Ruiz Milan
Ruiz Milan Hotel
Ruiz Milan Hotel Veracruz
Ruiz Milan Veracruz
Ruiz Milán Hotel Veracruz
Ruiz Milán Hotel
Ruiz Milán Veracruz
Ruiz Milán
Ruiz Milán Hotel Hotel
Ruiz Milán Hotel Veracruz
Ruiz Milán Hotel Hotel Veracruz

Ruiz Milán Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 131 out of 533 reviews
Rating 8 - Good. 172 out of 533 reviews
Rating 6 - Okay. 103 out of 533 reviews
Rating 4 - Poor. 72 out of 533 reviews
Rating 2 - Terrible. 55 out of 533 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

VICTOR M

Liked: Cleanliness, staff & service
Room for the price is ok. Staff is nice. Hotel near to turísticos attractions.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Genaro

Liked: Cleanliness, amenities, property conditions & facilities
The staff was nice; the rooms were clean. The hotel is located right in front of the Malecon of Veracruz, with a very nice view. Restaurants and everything else are close to it.
Stayed 14 nights in Dec 2025
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 4 nights in Aug 2025
Verified

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, amenities
Very disappointed, lack of amenities, mold and terrible bed.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Ciro

Liked: Cleanliness, staff & service
Cheap and close to zocalo, restaurants, bars, tours, coffee shops (everything) Staff very friendly and helpful Definitely will recommend to friends
Stayed 3 nights in Mar 2023
Verified

8/10 Good

Marcelo

Liked: Cleanliness, staff & service

The Port

Old Hotel, nice location close to everything
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

christian jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
It is in a great location, two blocks from the zocalo, right in front of the malecon and point of interest, and 30 mins from airport. Unfortunately, the room don’t look clean, very uncomfortable pillows, linen look dirty, and the front desk is not welcoming.
Verified

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! This hotel is located right in front of the Malecon, a couple blocks from the Zocalo. unfortunately, the rooms conditions are old and dirty looking (there is mold in the bathrooms). The pillows are in really bad condition. Also, be careful with the shower, the hot water is boiling!
Stayed 1 night in Jan 2023
Verified

4/10 Poor

Ana Francisca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wonderful staff and fantastic location but this is a 2-star hotel. You get what you pay for. You may get mould on walls, only half the light fixtures working and a cockroach on your bed as we did. And we supposedly got a renovated room. So if you’re looking for practical this is your place but not ideal for else. Also when you’re next to the main plaza you also get all the public activity inside your room!
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Lourdes Araceli

Liked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 3 nights in Aug 2024
Verified

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a terrible days in this hotel, we needed to look for another hotel because in this place we didn’t find the Service that they were offering online. The actitude of the girls that were in recepción were rude and they show us a very bar disposition to solve the problems we face there.
Stayed 6 nights in May 2023
Verified

10/10 Excellent

Celedonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities need updating. We had great customer service, staff are all very helpful. They turned a bad trip into a good one. They accept payments with expedia which was nice because my card was not present due to extenuating circumstances. We were left with minimal cash, no id, and the reservation we made at a different "fancier" location wouldnt help at all. The other place denied any work arounds which was awful coming from out of the country and basically at a loss with not much to work with.
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Vatcharapan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT stay in this hotel. This place is very DIRTY so much even words like …undermine how badly I get like I was getting a new disease each night I took a shower and slept in this swamp. Very low standard. Towels are very old - came in grey color with a lot of spots, patches!!, and fringes. Bathrooms and toilets are filthy - when taking a shower, water leaked out making floor wet. Sewage smell is almost always in the bathrooms. Only one bar of soap, one small shampoo envelope, and one water bottle were given to a room with 4 customers. No floor mats/no hand towels were provided. Some bath towels provided were like those ones would use to clean floor at home - not to touch our bodies. Pillows and even mattresses smelled. This hotel gives me bad impression of the City of Veracruz - how below standard ones may live in this city since this hotel located in the prime area is very sub-standard with a high price we paid. We wanted to move but did not want to lose our money so we took a deep breath and stayed.... Cleaning was not properly done - some tissue papers still left in the bathroom after daily cleaning. Front desk people were so so - were minimally helpful during some shifts and were really ignorant during some. DO NOT stay in this hotel.
Stayed 4 nights in Dec 2023
Verified

8/10 Good

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Excelente lugar cómodo y tranquilo
Stayed 1 night in Jan 2026
Verified

4/10 Poor

MA CARMEN

El baño de la habitación 314 tuvo fuga de agua en el lavabo, haciéndose un charco en el piso, ante mi insistencia nos cambiaron de habitación a la 418, la cual también tuvo fuga de agua en el lavabo haciéndose charco en el piso, sin teléfono de servicio, sin servicio de internet y sin agua caliente; nuevamente, ante mi insistencia porque ya no me quisieron cambiar de habitación argumentando lleno total, sólo cambiaron el codo del lavabo al día siguiente, acertadamente el Sr. José Luis (quien fue el único que prestó un servicio excelente) reseteó el rúter del internet, como solución al problema del agua me dijeron en la recepción que dejara la llave abierta durante media hora ¡Imagínense el desperdicio de agua! nos bañamos con agua fría. Aseguro que jamás volveré a ese hotel
Stayed 4 nights in Dec 2025
Verified

4/10 Poor

Maria Lizeth

Liked: Amenities
Tardaron mucho en darnos las habitaciones que reservamos con un mes de anticipación
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Francis

Liked: Cleanliness, amenities, property conditions & facilities
El internet lento o incluso nulo El baño no tiene buen desagüe Se llena todo de agua al bañarse
Stayed 3 nights in Jan 2026
Verified

4/10 Poor

Victor

Disliked: Cleanliness, amenities, property conditions & facilities
la habitacion sabanas muy grises,baño con fuga de agua y baño percudido instalaciones en genetal descuidadas albercabpor consiguiente
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Daniel

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
La habitación no se siente limpia las almohadas están súper sucias el aire acondicionado es de un interruptor para prender y apagar no se puede regular y hace muchísimo ruido no se puede dormir con eso prendido
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible.. el hotel viejo, despintado, la regadera se tiraba por todos lados y se inunda el cuarto, de las llaves del lavabo una no cerraba, el elevador sientes que te va a atorar en el, no hacen la limpieza como deberían.. si tienen la oportunidad de hospedarse aquí, desaprovechenla! Al lado hay un hotel mas bonito... mejor en ese
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

JOSE ANTONIO

Liked: Staff & service
Disliked: Cleanliness

Habitación sucia

Habitación en general sucia, estacionamiento muy pequeño. Lo unico destacado es la atención del personal y la ubicación del hotel.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Mary

Liked: Staff & service
Tiene muy buena uvicacion
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Erika González

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanta la ubicación de este hotel
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Beatriz

Liked: Staff & service, amenities, property conditions & facilities
En general me pareció buen lugar sólo lo ocupaba para descansar, de las cosas que no me gustaron es la ropa de cama y de baño están muy desgastadas y curtidas y que sus pantallas no son smart o compatible para smart. El lugar es tranquilo y amé su café por las mañanas.
Stayed 3 nights in Aug 2025