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SureStay Hotel by Best Western Vientiane

3.5 star property

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Photo gallery for SureStay Hotel by Best Western Vientiane

Bar (on property)
Deluxe Room, 1 King Bed, Non Smoking, City View | View from room
Lobby sitting area
Lobby sitting area
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
101 Chao Anou Road, Vientiane, 85621
  • Mekong Riverside Park
    ‪5 min walk‬
  • Ban Anou Night Market
    ‪7 min walk‬
  • Talat Sao
    ‪15 min walk‬
  • Vientiane (VTE-Wattay Intl.)
    ‪4 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View | Minibar, desk, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking, City View

Superior Room, 2 Single Beds, Non Smoking, City View | Minibar, desk, free WiFi

Superior Room, 2 Single Beds, Non Smoking, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Balcony, River View

Suite, 1 King Bed, Balcony, River View | Minibar, desk, free WiFi

Suite, 1 King Bed, Balcony, River View

  • 51 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Minibar, desk, free WiFi

Superior Room, 1 King Bed, Non Smoking, City View

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Balcony, River View

Minibar, desk, free WiFi

Executive Room, 1 King Bed, Balcony, River View

  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Vientiane

Art Deco hotel with free breakfast and free valet parking
Along with a restaurant, this hotel has a bar/lounge and a snack bar/deli. Free continental breakfast, free WiFi in public areas and free valet parking are also provided. Other amenities include a 24-hour business centre, a coffee shop/cafe and a business centre.
SureStay Hotel by Best Western Vientiane offers 68 air-conditioned accommodations with minibars and complimentary bathrobes. 32-inch Smart televisions come with satellite channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

This Vientiane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at SureStay Hotel by Best Western Vientiane, you're just a quick walk from Xieng Khuan. You'll find features such as free breakfast, free WiFi in public areas and free valet parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include a concierge, tour or ticket assistance and a porter
  • Steps from Xieng Khuan and 6 minutes on foot from Mekong Riverside Park
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business centre on site. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly SureStay Hotel by Best Western Vientiane. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Art Deco Vientiane hotel.

Guests are served a free continental breakfast daily from 6:30 AM to 10:30 AM.
SureStay Hotel by Best Western Vientiane has a restaurant on site.

Languages

English, French, Lao, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Built in 2019
  • Designated smoking areas

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at SureStay Hotel by Best Western Vientiane

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for LAK 225000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of LAK 500000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: LAK 225000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Surestay By Best Vientiane
SureStay Hotel by Best Western Vientiane Hotel
SureStay Hotel by Best Western Vientiane Vientiane
SureStay Hotel by Best Western Vientiane Hotel Vientiane

SureStay Hotel by Best Western Vientiane Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 53 reviews
Rating 8 - Good. 15 out of 53 reviews
Rating 6 - Okay. 4 out of 53 reviews
Rating 4 - Poor. 2 out of 53 reviews
Rating 2 - Terrible. 2 out of 53 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

SAMPHANH, longmont

Stayed 3 nights in Apr 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Would recommend.
Stayed 1 night in Mar 2025

10/10 Excellent

SAMPHANH, longmont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road construction
Stayed 3 nights in Apr 2025

8/10 Good

SAMPHANH, longmont

Travelled with partner
Liked: Amenities
Close to river
Stayed 2 nights in Mar 2025

8/10 Good

Purobi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Check in was stressful s the young man could not find my reservation for over 5 minutes. It seemed that he did not quite know how to read English.
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The property has an excellent sky rooftop bar and restaurant. I enjoyed a number of evenings watching the sun go down. The staff were warm and engaging. Most enjoyable stay
Stayed 4 nights in Feb 2025

10/10 Excellent

EDGAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

EDGAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location, staff service and cleanliness are very good plus good selection of dishes for breakfast.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ieng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here 3 weeks, and overall experience had been exceptional. The room was clean, and there was a variety of breakfast options. The staff were courteous, friendly, and accommodating to our requests. I highly recommend this hotel as it’s a quick walk to the Night Market and a few blocks from the Night Food Market.
Stayed 17 nights in Jan 2025

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Very good value stay at a great location. Will stay here again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Keng

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a wonderful stay for my fiancée and her parents to stay in. It is close to night market where I enjoy shopping with my family. I would love to stay at this hotel again.
Stayed 1 night in Jan 2025

10/10 Excellent

Sinhpraseuth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great services and amenities. Locatec in the heart of the city. Walking distance to almost everything
Stayed 3 nights in Dec 2024

4/10 Poor

Yuri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like rollercoaster rides, you’ll love their shower. One minute it gives you burning hot water then it turns to solid cold shower. It happens every few min. Inside the shower was rusty and mouldy. Front desk ladies and the lady manager need to learn hospitality attitude and services from their serving staff. Servers from bartenders and breakfast people were very nice except those rude cold ladies at front, especially the middle aged manager. When I asked for a late check out, one lady wanted to charge me. I then asked another gentleman later again who allowed me to stay a little longer.
Stayed 1 night in Dec 2024

4/10 Poor

Yuri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in, front desk lady requires CASH deposit of 30USD. When I only had 20 dollar bills, she just kept 40 because she didn’t want to give me a change. She then asked me some questions that made me assume this hotel is often used for “funny” business with some unwanted overnight guests. Of course someone like me with a US passport, a solo female Traveller who is obviously married, who looks more Asian than American couldn’t possibly be booking an “executive”room all to herself. Good start. AC worked like a champ. Sloppy housekeeping. Breakfast had limited selections but they will make eggs if you ask. Bar upstairs is very nice but can get loud. I would not stay in their suite which is on the same level as their popular bar (I made that mistake in my previous trip in a similar hotel setting). When I first saw the tv listing inside the remote box (shown) was very nice except the info was incorrect. To me, their view of “service” is “what can we get away with” rather than “how can we better serve our customers.”
Stayed 4 nights in Dec 2024

10/10 Excellent

Sung A

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is flawless! Everything exceeded my expectations, from cleanliness and service to location. I'm truly grateful for the comfortable and delightful stay this hotel provided.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sung A

Stayed 2 nights in Oct 2024

2/10 Terrible

Paul

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Rude and ugly staff attitude… as African American can feel subtle discrimination from manager and front desk. Please avoid

8/10 Good

Oulaivanh

Stayed 1 night in Sep 2024

8/10 Good

Ki Bong, FAIRFAX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice location.
Stayed 12 nights in Sep 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stingy

It served its purpose and the heart of Vientiane. Don’t drink the water. Don’t add ice to your drink! Of the three days I was there, I was sick 1 1/2. I kept asking them for toilet paper and they bring me one roll at a time. With vomiting and explosive diarrhea it was just annoying to have to call them every few hours for toilet paper. I told them I was sick. They had a restaurant at the bar, but not one really for lunch. But they also didn’t offer room service. I had to convince them to bring me my food to me. It stated there was a minibar, but there was no minibar. These are all minor issues. The room was fabulous.
Stayed 4 nights in Jun 2024

8/10 Good

Didier, Kirkland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay in the downtown tourist area, very close to the night market and many other dining options. Rooftop bar is quite nice
Stayed 1 night in Jun 2024

6/10 Okay

Donna, Silver Spring

Liked: Cleanliness
The hotel needs upgrading. The room service food was terrible.
Stayed 2 nights in Mar 2024

10/10 Excellent

genevieve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel from which you can walk to the river and the night market. Many temples and monuments close by too. Breakfast was good. There is a roof top bar which will be noisy if you get a room on the 9th floor ( roof top is on 10th). When they close, they move the furniture around...
Stayed 2 nights in Feb 2024

10/10 Excellent

Lathmixay

Liked: Cleanliness, staff & service, property conditions & facilities