Have been coming to MV for 55 years and am very familiar with most areas of the Island, but never in W. Tisbury. A beautiful setting, very peaceful and quiet. We own property on the Island and may very well settle here for the next phase of our lives. Thanks for having me...JC
I never write or post negative reviews, in fact, this may be my first one because of how disappointed I was.
An issue we ran into pretty much immediately after arriving was the loss of power. My significant other and I went food shopping before we arrived at the property and spent a lot of money on perishable food (meats, fruit, cheese, milk, cream, etc.) and the fridge completely shut off. All of our food went bad and we had to throw it all away. It was quite literally like throwing hundreds of dollars away in the trash. Not only did the fridge shut off, but all the outlets in the living room were blown. Therefore, there was no Wifi even though the listing claimed there was. By the time Vacasa had reached out to me to have someone come by and try to fix it (a day after the fact) I had already fixed the power on my own by troubleshooting random things around the house. This was not how we intended to spend our first day on the island.
Also, there is no AC or any air circulation. The listing did not say there was AC but the heat was unbearable and there was only one fan in the house that did not make any difference. Laurie, the Vineyard Haven local Vacasa manager was the only person who truly cared and listened to me. She went out of her way to buy two additional fans and delivered them to the property. Despite her kind efforts, the fans did not help with the heat. The temperature inside stayed at 86 degrees Fahrenheit our entire stay.
Next, there was a lot of insects (s
Really cute place! We enjoyed it a ton, but do wish the listing was more clear about expectations. It was clean and clearly well cared for, but it was the kind of cabin that's a little more rustic than your average homeâno air conditioning, no stove, not especially bug-proof (not infested by any means, just older sealant). That being said it was really lovely! And probably feels more upscale when it's not super hot and humid. The huge bathtub was a big plus!
We had an issue upon arrival with some outlets not working, including the outlets for the fridge and router. Vacasa support was responsive and tried to send someone to fix it "ASAP", but ASAP ended up being 2PM the next day. We managed to repair it ourselves by the time they arrived. For anyone who has this issue in the future, we fixed it by hitting the reset button on the outlet behind the fridge (unplug the fridge first).
Quiet setting. A couple of issues. First, there are no blinds in the bedroom, covering the sliding door. Next, 1/2 the power went out with no resolution almost 15 hours later, despite being told someone would call or text right away. The wifi and refrigerator were both included in the outage. We had to dispose of several food items as a result.
The cottage is absolutely charming and is in a beautiful setting. It was very comfortable and met all of our needs. The only difficulty we had which was poor communication from the property management company VACASA. We experienced a partial loss of power with no electricity in the living room and the refrigerator not working as well as outlets in the kitchen. I notified the property management company as soon as I realized our dilemma at about 9:30 in the morning we texted back-and-forth a number of times to no avail. I ended up having to call the 800 number three times before someone was finally dispatched to the house at about 4:30 in the afternoon. We felt that their concern and response to the situation was less than adequate.
First time user! Nothing but a headache.
Upon arrival FRIDAY at 9:00PM, it took more than 10 tries to get the pad to accept the code to open the door. On hold the entire time with VACASA SUPPORT, never answered.
Enter the house, turn on a light and there is NO HEAT. It is in New England and itâs 32 degrees!! Again, call VACASA SUPPORT, on hold for over an hour, never an answer.
So i texted the last number that texted me about confirmation about the issue and ask to have someone CALL me asap. It is now 10:00 PM. We then went to a local hotel to see about a room.
About an hour later someone calls and asks about the issue. I explained in detail and got the response, Iâll have someone call you tomorrow to discuss it!
It is now Sunday afternoon and still NO CONTACT?!
I WILL BE CALLING THE CREDIT CARD COMPANY TO DISPUTE THE CHARGE TODAY.
This is not VRBOâs fault!! It is VACASA and I will get it corrected at any cost! BEWARE OF THESE PEOPLE!
Lovely, cozy cottage with lots of light, far away from crowds but near enough to go anywhere.
One star taken off because the bedroom only had a day curtain and no dark night curtainâeven if the location is in the woods, I can't understand why. Bedrooms are private places.