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Hotel Silken Ciudad de Vitoria

4.0 star property
VIP Access

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Photo gallery for Hotel Silken Ciudad de Vitoria

Exterior
Reception
Lobby
Lunch and dinner served
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Portal De Castilla 8, Vitoria-Gasteiz, Alava, 1008
  • Place, Armory Museum of Alava
    ‪3 min walk‬
  • Place, Virgen Blanca Square
    ‪8 min walk‬
  • Place, University of the Basque Country
    ‪10 min walk‬
  • Airport, Vitoria (VIT)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Club Double Room (Silken Club)

Down duvets, minibar, in-room safe, desk

Club Double Room (Silken Club)

9.0 out of 10
Wonderful
(6 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (extra bed for an adult)

Down duvets, minibar, in-room safe, desk

Standard Room (extra bed for an adult)

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Junior Suite

Down duvets, minibar, in-room safe, desk

Junior Suite

7.6 out of 10
Good
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Down duvets, minibar, in-room safe, desk

Standard Room

9.0 out of 10
Wonderful
(16 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, Balcony

Down duvets, minibar, in-room safe, desk

Suite, Balcony

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Single Use

Down duvets, minibar, in-room safe, desk

Double Room Single Use

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Club Double Room Single Use (Silken Club)

Down duvets, minibar, in-room safe, desk

Club Double Room Single Use (Silken Club)

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Double Room (extra bed for a child)

Down duvets, minibar, in-room safe, desk

Standard Double Room (extra bed for a child)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room Single Use (Parking Included)

Down duvets, minibar, in-room safe, desk

Double Room Single Use (Parking Included)

  • 20 sq m
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Double Room (Parking Included)

Down duvets, minibar, in-room safe, desk

Double Room (Parking Included)

9.0 out of 10
Wonderful
(10 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Suite, Balcony (1 adult)

Down duvets, minibar, in-room safe, desk

Suite, Balcony (1 adult)

  • 40 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite (1 adulto)

Down duvets, minibar, in-room safe, desk

Junior Suite (1 adulto)

  • 30 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, desk

Deluxe Room

8.4 out of 10
Very good
(6 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Deluxe Double Room Single Use

Down duvets, minibar, in-room safe, desk

Deluxe Double Room Single Use

  • Sleeps 1
  • 2 Large Single Beds OR 1 Queen Bed

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About this property

Hotel Silken Ciudad de Vitoria

Hotel in Vitoria-Gasteiz with 24-hour front desk and coffee shop/cafe
Along with a restaurant, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space and dry cleaning. Housekeeping is available on request.
Hotel Silken Ciudad de Vitoria offers 149 accommodations with minibars and a safe. Beds feature down duvets. 26-inch flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers.

This Vitoria-Gasteiz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Silken Ciudad de Vitoria. During your stay, you're just a quick walk from Florida Park. Features include free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Steps from Florida Park and 5 minutes on foot from Cathedral of Mary Immaculate
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hotel Silken Ciudad de Vitoria. For a fee, parking is available.

This 4-star Vitoria-Gasteiz hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
Vitoria – This restaurant serves lunch and dinner. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (EUR 17 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 16 per person
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Vitoria

Things to do

  • Bicycle rentals
  • Piano
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 per person
  • Covered self-parking fee: EUR 17 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Silken Ciudad
Silken Ciudad Hotel
Silken Ciudad Hotel Vitoria
Silken Ciudad Vitoria
Silken Hotel Vitoria Gasteiz
Silken Ciudad Vitoria Hotel Vitoria-Gasteiz
Silken Ciudad Vitoria Hotel
Hotel Silken Ciudad Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad Vitoria
Silken Ciudad de Vitoria
Silken Ciudad De Vitoria
Hotel Silken Ciudad de Vitoria Hotel
Hotel Silken Ciudad de Vitoria Vitoria-Gasteiz
Hotel Silken Ciudad de Vitoria Hotel Vitoria-Gasteiz

Hotel Silken Ciudad de Vitoria Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 362 out of 657 reviews
Rating 8 - Good. 238 out of 657 reviews
Rating 6 - Okay. 43 out of 657 reviews
Rating 4 - Poor. 8 out of 657 reviews
Rating 2 - Terrible. 6 out of 657 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Adeebur, Burr Ridge

Liked: Cleanliness
Hotel stay was average. Breakfast was a little above average - decent selection with a few hot items like vegetables. Beverage/coffee/tea area was continually very congested. Though. Pros of staying here: great location, parking easy, quiet. 1 star taken off because of breakfast, staff was neutral in terms of friendliness and approachability, and room comfort (average).
Stayed 1 night in Sep 2025

10/10 Excellent

Cathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located to the city’s sights. Very friendly and helpful staff who assisted us with leaving luggage after checkout. The hotel buffet breakfast offered a wide selection of hot and cold breakfast options and was good value for money especially as many local cafes don’t open until quite late
Stayed 1 night in Sep 2025

10/10 Excellent

Sergei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well cared for, 10 minute walk to the historic central areas… if you are looking for late night ways it won’t be a big dinner, most places fill up at 8, and it’s just sandwiches (tostadas) in northern Spain. Easy to get your 10.000 steps per day.
Stayed 1 night in Sep 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Sep 2025

8/10 Good

Alvaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good hotel . Convenient parking
Stayed 1 night in Sep 2025

10/10 Excellent

Natalia

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Sep 2025

6/10 Okay

Valerie

Stayed 1 night in Sep 2025

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally placed. Easy to get to all amazing places in city
Stayed 3 nights in Sep 2025

8/10 Good

HOWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Great location. Did not benefit from any discounts, as a silver member of hotels.com. there are plentiful free parking places near the hotel, which was beneficial. Overall, a nice two night stay
Stayed 2 nights in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great one night stop in Vitoria

Too brief but really enjoyable. Super hotel, amazing value. Why oh why, though, are we asked to check in online before arrival (supposedly to save time and just pick up a key) and then have to repeat everything on arrival??!!
Stayed 1 night in Jul 2025

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very comfortable and well located place.
Stayed 4 nights in Jun 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good experience all around. Great location in Vitoria-Gasteiz. I would stay there again
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, free upgrade.
Stayed 2 nights in Jun 2025

10/10 Excellent

Guichard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Mark

Stayed 1 night in May 2025

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very well located property, close to a park and a few minutes walk to the historic downtown. Hotel was nice, clean and with friendly staff.
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Everything splendid
Stayed 1 night in Apr 2025

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Mirielle

Stayed 3 nights in Apr 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place

It was a bit hard to find. We used the directions included by the hotel, but their signage is so small that we drove around the block 3 times, then only found a small sign and revolving door, but still unsure where to park, unload etc. Eventually we figured it out, and the place is winderful. The staff very freindly and helpful. Now that we know where to park etc, it is excellent !
Stayed 1 night in Mar 2025

10/10 Excellent

Younes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel.

Great experience and pleasant stay. Definitely recommend.
Stayed 1 night in Mar 2025

8/10 Good

eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Needs a gym
Stayed 2 nights in Feb 2025