Oh we had the most wonderful time here. The actual condo property was significantly more robust than we expected - beautiful pool / oceanfront work out room / tennis courts / basketball court / hammocks / grills / putting green and a fabulous restaurant where we wound up eating every night! The condo was stocked with all the beach gear you could need, had comfortable beds and very spacious. The whole stay was just terrific. Thank you for opening your retreat up for others to enjoy!
Not a good stay experience at all. It was shocking to find hair left on the bed sheets, meaning they likely weren't changed properly. We also spotted a cockroach in the kitchen. It felt very unclean and made us uncomfortable. Housekeeping needs major improvement.
First time to the big island and this location was a convenient spot to base our stay. The condo itself was well equipped for a week of fun & relaxation. The condo was clean, well stocked with items to cook, clean up, hit the beach and the pool pass for the Hilton was a nice perk. Communication and check in/out was simple. Would definitely stay again.
The location of this unit and its amenities make it so worthwhile. It's clean, spacious and had everything we needed. We loved taking advantage of the clubhouse, fitness center and swimming pool of Halii Kai as well as the free passes to the Hilton. Communication from the property management company was excellent. We will stay here again for sure!
I have stayed at this resort several times in the last few years, the unit rented was clean and comfortable being on the ground floor. I would highly suggest that the sofa and loving room chair be replaced, their being warn and of poor quality were disappointing to see and use during my stay
We enjoyed the location and the community itself was very pretty. The house did the job for our family stay, but there were several small issues which were mostly addressed quickly by the property management team.
The check in instructions for the gate code were not clear so we couldnât open the gate with the gate code provided upon arrival.
The code for the front door didnât work when we finally got into the gate. My phone calls were not answered immediately and there was only one number provided so I had no other options for who to call to get into my rental.
The floors were ABSOLUTELY filthy!!! I walked without my shoes in the bedroom and my feet were black within a few minutes. It was disgusting.
The dimming lights in the master bedroom wouldnât turn off completely and when we were trying to go to sleep, theyâd turn randomly on after weâd turned them off. It was frustrating to try to go to sleep with lights coming on.
The air conditioning was inconsistent. It would be freezing at 74 degrees and then completely shut off and be uncomfortably warm. We could never get a consistent temperature and weâre switching between sweating and freezing.
Really comfortable, no issues, quiet lanai. The best part about Halii Kai is the ocean front pool and restaurant- super nice and relaxing. Used the Hilton Pool Pass one day, for the little kids, but found it to be just an odd pool situation, felt cheap, will never return to the Hilton hotel. Glad the pass was included for the option. Halii Kaiâs pool was more out speed and found it perfect to relax.
We had a great stay. We loved the hot tub and pool and certainly their location. It was nice to have the restaurant as well. The house was comfortable. We only wish it had been a little closer to the pool. Everything was perfect. Thank you
This unit was so easy to stay in with more than enough room even if my Grandchildren were in tow. But sadly, we had to leave all our family, cares, etc at home and enjoy the lovely serenity of Hali'i Kai, our Condo and the wonderful Pool and Restaurant/Bar for convenience and fun.
We will definitely keep it on our Big Island list!
We enjoyed our stay very much. The unit is as described with basics for a comfortable stay. We cooked in most of the time and had what was needed for meal prep. Except dish towels, we could have used more. It would also be helpful to have some simple cleaning supplies, like a simple mop, a few rags and some windex. When we arrived we were missing some towels but a simple email solved the problem. The beach things in garage were a huge help. We enjoyed the Hilton pass, a very nice extra. We drove to the pool, itâs a ways away. Wish there was shade at the pool. All in all a very comfortable stay.
This was a great property for our 'ohana. Spacious enough where we could have our own space and gather in the common areas for meals and family games. One small downfall was we stayed in the summer and we couldnât turn the ac unit colder. Other than that we really enjoyed our stay.