6/10 Satisfaisant
Nicole B.
29 juin 2025
Les points forts : Propreté
Family Getaway
Location was great and convenient. The host did allow us to check in 30 minutes early which was nice. We did have major issues come up fairly quickly. First thing was that the house listed 3 bedrooms with king beds, this was not true. There was only 1 bedroom with a king bed. Multiple items were broken when we arrived including the towel rack in the master bathroom and the refrigerator. The towel rack wasnt an issue for us, however the refrigerator was a major issue. We contacted the host and they recommended we keep the fridge closed and they would send someone out. The temperature was already over 50 degrees. We ended up placing ice in the refrigerator in order to cool it some while we waited for the maintenance person. It was over 5 1/2 hours later before someone finally showed up, this was after 10 at night. He attempted to fix the refrigerator, and left a little after 11. The next morning the refrigerator wasnt working again. The temperature wasnt able to maintain where it was set. I contacted the host again right away in the morning. They told me they wouldnt be able to send out a maintenance person until the following day between 10-11. They didnt show up until 1. Putting us without refrigeration for over 36 hours. They offered coolers and ice, however only dropped off ice, no coolers. Had to report this, they finally delivered coolers 4 hours after they initally dropped off ice. Overall extremely frustrating. Management said they be in contact, however have not.
Nicole B.
Séjour de 6 nuits en juin 2025