2/10 – Ungenügend
Edward S.
29. Nov. 2025
Gut: Sauberkeit und Ausstattung
Be very careful with this place. First, I booked a two bedroom suite months ago for my family of four. When we check in, we are given a one bedroom suite with no mention of the switch. I find my receipt and send it to them asking them to rectify the issue. While we are dinner, they text me asking if it would be ok if they were to just give me an additional studio room to make up for it. It's not ideal but I say fine.
After checkout, they send emails two invoices for a total of $1,000. No explanation. I ask for an explanation and they say that we caused "significant damage to the wall and furniture" which requires professional remediation to repair. Wow - we used the lodging to sleep and take showers and otherwise, we were outside touring DC. There is zero chance we caused any damage.
It's been several hours since I asked them for proof - not surprising because there is no proof.
I think this hotel is run like a criminal organization. I'm obviously going to dispute the charge and this review will remain here. What did they think was going to happen? I'm not going to notice the charge? I'm going to eat the charge when I caused no damage?
It's a shame as the location and amenities of the place is great. Stay there but watch your wallet very carefully, monitor your credit and be prepared to go to war with these guys.
Edward S.
Aufenthalt von 5 Nächten im November 2025