I made the reservation on short notice. Staff was awesome. Love the hotel amenities. My room was comfortable. The bed was comfortable. Would stay here again.
The staff was EXCEPTIONAL! They really went above and beyond in working with our group.
The only thing I wasn't happy with was the room rate of $174. That's a bit much for the Waterloo area.
Excellent breakfast, beds were extremely comfortable, and rooms very clean. Only complaint was the only handicapped room that we were able to get had a tub instead of a walk-in shower so husband could not shower.
There were no towels when needed, tv didn't work a full day of my stay. House keeping went in my room took items and stripped the bed before check out while I was at breakfast. I had to call them and wait til they figured out who got my stuff to return it. And still items were missing.