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James Cook Hotel Grand Chancellor

4.5 star property

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Photo gallery for James Cook Hotel Grand Chancellor

Desk, blackout curtains, iron/ironing board, free cots/infant beds
Executive Twin Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds
Exterior
Concierge desk
Buffet

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service

Explore the area

View in a map
147 The Terrace, Wellington, 6011
  • Place, Te Papa
    ‪11 min walk‬
  • Place, Courtenay Place
    ‪14 min walk‬
  • Place, Sky Stadium
    ‪3 min drive‬
  • Airport, Wellington (WLG-Wellington Intl.)
    ‪10 min drive‬

Room options

View all photos for Premium Room

Premium Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Premium Room

8.6 out of 10
Excellent
(15 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Family Room

7.8 out of 10
Good
(15 reviews)
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room

Executive Double Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Executive Double Room

9.2 out of 10
Wonderful
(115 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Executive Twin Room

9.0 out of 10
Wonderful
(104 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Deluxe Junior Suite

10.0 out of 10
Exceptional
(6 reviews)
  • 60 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Harbour View

Living area

King Suite with Harbour View

8.0 out of 10
Very good
(4 reviews)
  • 60 sq m
  • 1 bedroom
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Deluxe Room

9.4 out of 10
Exceptional
(9 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Terrace Room

  • Sleeps 2

Family Room

  • Sleeps 5

View all photos for Terrace Room

Terrace Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Terrace Room

8.4 out of 10
Very good
(169 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Twin Room

  • Sleeps 4

Premium Room

  • Sleeps 2

Deluxe Room

  • Sleeps 2

Junior Studio Suite, Harbor View

  • Sleeps 2

Suite

  • Sleeps 3

Executive King Room

  • Sleeps 2

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About this property

James Cook Hotel Grand Chancellor

Luxury hotel with bars/lounges and fitness centre
A restaurant, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference centre, a coffee shop/cafe and self parking. Weekly housekeeping is available.
James Cook Hotel Grand Chancellor offers 269 air-conditioned accommodations with complimentary newspapers and a hairdryer. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of James Cook Hotel Grand Chancellor's great location. During your stay, you're just a quick walk from Wellington Central Business District. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Within a 15-minute walk of Botanic Gardens and St Paul's Cathedral
There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There are 8 meeting rooms available. A fitness centre, tour/ticket assistance, and concierge services are also featured at the luxury James Cook Hotel Grand Chancellor. Parking is available for a fee.

This 4.5-star Wellington hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Whitbys Restaurant – This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sojourn Cafe and Bar – This café serves dinner and light fare. Guests can enjoy drinks at the bar. Open selected days.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (NZD 35 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; NZD 38 for adults and NZD 19 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sojourn Cafe and Bar
  • Whitbys Restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 14 floors
  • 2 buildings
  • Banquet hall
  • Built in 1972
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 38 for adults and from NZD 19 for children
  • Covered self-parking fee: NZD 35.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
A credit card imprint is required at check-in. If a valid credit card cannot be produced, a NZD 100 cash bond must be paid at check-in.
Property Registration Number NZBN: 9429040890876

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

James Cook Chancellor
James Cook Chancellor Hotel
James Cook Grand
James Cook Grand Chancellor
James Cook Grand Chancellor Hotel
James Cook Grand Chancellor Wellington
James Cook Hotel
James Cook Hotel Grand
James Cook Hotel Grand Chancellor
James Cook Hotel Grand Chancellor Wellington
James Cook Wellington
James Cook Grand Chancellor
James Cook Hotel Grand Chancellor Hotel
James Cook Hotel Grand Chancellor Wellington
James Cook Hotel Grand Chancellor Hotel Wellington

James Cook Hotel Grand Chancellor Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 815 out of 1601 reviews
Rating 8 - Good. 539 out of 1601 reviews
Rating 6 - Okay. 149 out of 1601 reviews
Rating 4 - Poor. 64 out of 1601 reviews
Rating 2 - Terrible. 34 out of 1601 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returning client, now for the 4th time. Easy to get to uni (when bringing/taking back students) and to get to town. UberEats possible so one does not have to eat in the restaurant (restaurant is good, but rather pricey, then again - what is not pricey nowadays!).
Stayed 1 night in Jul 2025

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy to lambton quay via elevator, check in was super quick! Buffet breakfast delicious
Stayed 1 night in Jul 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The James Cook is the most convenient place for me to stay. The Staff are always very helpful and friendly and knowledgeable about my requirements. Will not stay anywhere else in Wellington.
Stayed 2 nights in Jul 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Jul 2025

10/10 Excellent

Manuel

Stayed 1 night in Jun 2025

8/10 Good

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean facilities. There was traffic noise, which is to be expected in CBD, but also hallway noise in the night and a lot of light coming in from around and under the entryway door.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tiffany, New Plymouth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for what we needed. Junior Suite was spacious.
Stayed 3 nights in Jun 2025

10/10 Excellent

Andrew

Stayed 3 nights in Jun 2025

10/10 Excellent

Karen

Stayed 3 nights in Mar 2025

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonably priced and so convenient
Stayed 3 nights in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay with a minor disruption

The room was clean, and the beds were very comfortable, with a generous selection of pillows to choose from, definitely appreciated after a long day. The only downside was the noise from a conference taking place during our stay, it was quite loud around midnight and carried easily through the walls. Otherwise a pleasant stay overall.
Stayed 1 night in Jun 2025

8/10 Good

Loi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and welcoming.
Stayed 1 night in Jun 2025

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Surprise

Great stay! Amazing location with easy access to town which was unexpected . Breakfast was fab!
Stayed 1 night in Jun 2025

4/10 Poor

Mel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is out dated and needs a complete makeover their accounting systems are also antiquated Would never use this chain of hotels again
Stayed 3 nights in Jun 2025

10/10 Excellent

Bruce

Stayed 1 night in May 2025

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very central
Stayed 1 night in Jun 2025

10/10 Excellent

Mihi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our view from our room was beautiful, staff were helpful.
Stayed 5 nights in Jun 2025

8/10 Good

Taelar

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Chris

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2025

8/10 Good

Arden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really great except for the some people returning home from town at 2-4 in the morning were loud and having conversations that could be heard in the room
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Bernard

Stayed 1 night in May 2025

10/10 Excellent

Trina

Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation with awesome location. Walked around the city and didn't need my car at all! Room very clean, tidy and spacious. Will definitely stay again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to our event location, an easy walk.
Stayed 1 night in Jun 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returning customer. Reception as usual very polite, explaining, sorting things out quickly
Stayed 1 night in Jun 2025