Hotel staff were very friendly and helpful.
Very nice location with plenty of free parking.
Easy access to Wells.
Good cooked breakfast but continental breakfast was rather sparse
Family room was fine for what we needed however was right next to the entrance of the hotel and very hot. Couldnât open the window due to people coming and going / smoking outside the window.
Breakfast had lots of choice but the cooked vegetarian breakfast was very greasy.
Absolutely wonderful staff, they got us fans on an extremely hot day, the check-in staff were 1st class, the bar staff were excellent, I thoroughly recommend this hotel.
Struttura molto carina. Camera grande, pulita e silenziosa. Qualche difficoltĂ con i comandi della doccia. Molto caldo, vista l'assenza dell'aria condizionata (ma in reception era possibile chiedere dei ventilatori). Colazione dolce giĂ pronta o salata preparata sul momento dietro ordinazione. Estremamente gentile e disponibile il personale della reception, in particolare il ragazzo italiano che ci ha assistiti.
The hotel was clean, only downside is lots of flies in the restaurant area around the windows and in our room the paintwork was a bit shoddy. Tea and coffee was filled back up daily. Reception staff were friendly enough, as restaurant staff. Did witness one woman in particular who was bringing food out drop food on 3 guests and also some on the floor .
We hadn't planned to go in the caves initially, as the hotel was a base more so for us, but we did in the end and they were good..would have been nice to have done an add on ticket at a reduced price as we were staying in the hotel though..i know you can do this whilst booking, but would've been nice to still have had it as an option.
All in all avery pleasant place to stay.
Arrived very late and the receptionist was very helpful and happy to serve us drinks. They also checked the car park regularly to ensure the cars were safe. Very comfortable!
Very clean and spacious. Could have done with some info in the room like check out time, games room opening times and restaurant menus and details. A positive experience thanks
The hotel staff were so friendly and very accommodating. Breakfast was very nice, with a great range to choose from. Lovely hotel, I will definitely return.
Only down fall is that the shower temperature fluctuates while showering.