Although this had the potential to be a nice property on our visit we were met with dead and living insects just about everywhere, we ended up vacuuming so left cleaner than arrival. The shower in the wet room still leaking, floor wet 24/7. Light bulbs not working in the wet room and upstairs. A continual stream of ants from the door to the stairs. Found a dirty hand towel from the last visitors the only one provided , though some were kindly dropped off after texting the owner directly, as no reply to Vrbo messages sent. Requested a refund of the cleaning fee but nothing forth coming. Vrbo donât handle complaints they pass them onto the owner.
Beware ye who enter
Pros: Check in process was easy, location great for local sight seeing spots, nice shared garden area for kids to run about. Nice features to the cottage. Lovely views from the upstairs room overlooking the isle of Portland.
Cons: large infestation of ants and larger flying ants (I think thatâs what they were) seeping out under the dog mat which was under the stairs. I left a message via the app but not had a response. Made a call and was told someone would come out within an hour but no one did. We ended up just having to ignore it and not look down there everytime we walked past. This problem persisted throughout our 3 night stay. The double bed upstairs was not made up we had to do this ourselves. Everything was left ontop of the bed. Bottom oven was not working so had to use the smaller combi grill with oven. Washing up liquid provided but no scourer to wash up with. Luckily I had brought my own. No basics such as salt and pepper, the containers were empty. Property could have been cleaner too. Could have done with a coffee table in the living area and somewhere to hand towel and clothes in the bathroom.
The property was lovely. Lovely area. Bit of a walk to the smugglers Inn and the beach. Tap dripping in the bath and shower. Floor constantly wet. When showering almost flooding. Had to unblocked drain was full of hair. Ants where in the lounge area under the stairs. Need a bit more ventilation.
Lovely location and beautiful cottage but did send a message to the property owner before arriving which was never answered and then never saw anyone the whole time we were there. Definitely need more information on house - heating, recycling etc as currently nothing.