Check-in process was smooth. Service was good, which is the only reason I give this place 2 stars (and that it had a working washer dryer). The condo itself was dated - paint was peeling off the doors and bathroom walls. There was a little mold in the shower door. No bathroom tissue in the unit when we arrived; front desk had to bring us some. There was no laundry detergent either. There was one small bottle of bath soap when the reservation clearly stated that there were 4 people for multiple nights - how would that one small bottle suffice? Ended up having to go to a grocery store and getting a bottle of soap. One of the pillow cases was dirty - big stain. Front desk sent up new pillow cases. All these things were annoyances that I would expect to be handled prior to someone checking in. I would not recommend staying at this place; there are other better places in Whistler.
VACASA Properties switched my original reservation to the Cascade Lodge as the hot tub was not operational. The Cascade Lodge was a joke. VERY dissatisfied. Ripped duvet cover in 3 places. Dirt stains on the walls. Twice I fell nauseous until I figured out as to the why, being when I ran the dryer the vent directly dumped into the condo unit. My son and I were given parking tickets. Not saying it was their fault, but when the underground parking is literally below their premise, they might want to verbally inform you of the off site ticketing process and that you NEED to pay for parking. I think that bit of communication would go a long way. I took pictures of all of the stated issues noted above. This was my first time using VRBO, and Iâm not sure Iâll use this service again.
Condo was ok. The bathroom looked renovated and was lovely. Kitchen had everything we needed. The tables in the living room were old and beaten up a bit. We were afraid to open the blinds because the strings were fraying. We contacted the manager about a broken lamp. I hoped that the condo had a more luxurious feel as we were staying in Whistler. We had a challenging time finding the office to check in and the spots in the parking garage are very narrow! It was steps from the village, so very convenient!
Good space and good location. The shower had a very loud whistle no matter how you adjusted the water or pressure. The fan in the bathroom would not turn off. It ran the whole time. The switch in the bathroom was not working to turn it off. Furniture and doors quite run down with scrapes and marks.
The condo was small but comfortable right in the center of Whistler Village. There wasnât any AC but it was comfortable at night with the windows open. We were in the back, not facing the square, so it was nice and quiet. Having a washer and dryer was very convenient.
It was perfect, very central as it was right on the main street in the heart of whistler village, it had everything we needed and there were thoughtful finishing touches such as complementary dish soap, laundry detergent pods, and shampoo/conditioner/soap. The only criticism is that the fridge was quite loud at times. It was an excellent place to stay, thank you!
The location of this property was great. It is within walking distance of all Whistler has to offer. The unit was well stocked with everything we needed - clean towels, coffee maker, toaster oven, large refrigerator, washer and dryer with detergent. Highly recommend!
Photos donât do this condo justice. New queen pull-out couch, new pots and pans, new mattress in bedroom. Great location with underground parking, ski storage, and more.
This unit is located in a great area with restaurants and shops and is not too far of a walk from the main area with lifts. The condo was nice if a bit worn. We were very excited to have ski storage in the locker room, but found it impossible to store two snowboards and two sets of skis in the very small locker, so we had to store some of our gear in our vehicles in the garage. We also did not see information when booking that the hot tub requires you to walk outside to another building, and that it is an indoor facility. These factors resulted in us not using the hot tub, which was a big reason we booked this unit. We thought the building was fine but will likely look elsewhere in the future for places with better amenities (such as free ski concierge, free parking, and outdoor hot tub in the same building).
Location is amazing, right in the village. We came with the bus from Vancouver and the bus station was 5 min walking from the apartment.
The apartment is old, outdated, but you can see that in the pictures, so you know what to expect. It was clean, not spotless (there were a few pieces of hair in the bathroom). Bedroom bed was super comfortable, but the extensible couch in the living was not that comfy.
Clean and nice property. Has everything you need. The parking is very convenient too. The place is quiet and has a beautiful view towards the mountains.
Everything was great. Except Vacasa central reservations. Spent 45 min walking around in the rain trying to find the check in desk that they could not guild me to or help.So if you get in late because of weather. They will happily waste you time and lack local knowledge to help. I will avoid working with Vacasa is the future.
We highly recommend this property. While it's a little dated, it's in a great central location. The suite was very clean, the bed was incredibly comfortable and it was quiet at night. We also appreciated the Beekman toiletries which were a nice touch.
Generally all good. Location was great, cleanliness good. The shower door was broken and hazardous so we were not able to use it ince we had one shower and discover the problem - it was dangerous. Also the shampoo and body wash bottles wer impossible to get liquid out of.
We really like the location of this room in the village and the rooms size was very good. It was very hot when we were there and this room doesnât have A/C so we found it hot. They do provide fans but with it over 30 degrees it was not enough to cool the room off.
The main bed was comfortable as was the sofa bed for the kids but i wouldnt want to sleep in it myself. The facilites in the apartment were really good. Everything you could need to cook a meal. It was hard to find the check in though but when. The apartment was slightly dated but i think that is what all accomodati would be there
This was a great place to stay, right in the middle of the village so it was really convenient and easy to get around. Parking is available in a car park under the building