Great location for skiing and close access to everything. Only minor inconvenience is making sure you had the key to get into the garage/main building and the key was located in the top lockbox on the post, not the bottom. Other than that the location and amenities was perfect for my family of 4.
After a tiring, 10+ hours of travel, we went to the lockbox for the key. The box was empty. We called the phone number in the check-in instructions and went to the existing reservations branch. We were on hold for so long our phone disconnected. This occurred twice. We then tried the text line. No response. We called a third time and went to the ânew reservationâ branch. The phone was answered promptly. (Priorities, I guess.) The representative connected us with the local manager. He had us use a different lockbox and code. A key was present. We returned to the condo building. The unit number in our instructions was not on any door in the building. We again spoke to the local rep and he told us where the unit was located. It had a different number than the number given. Wouldn't that info be nice to have in the instructions? After approx. an hour delay, we were finally able to move in. BTW, the text was answered 2 hours later.
The condo itself was older but very nice. Furnishings were up to date and comfortable. The kitchen is well supplied with pots, pans, dishes, etc. Condiments are sparse. The front right heating element on the stove only cooks on high. We did enjoy our stay at this condo aside from the very unnecessary check-in hassle. Management is poor. We will return to Whitefish but seek different lodging.
The key was not in the lock box and cell reception was bad. We had to drive around to make a call. It took 2 call and an one and a half to get the back up key. Other then that our staff was great the house was everything g we needed it to be.
The instructions say take first left after the ski bridge and then find a mailbox area and key will be there in a lock box. Actually the first left goes up the mountain. The second left will take you into a parking lot and 100 yds back is the postal box area. The key box is attached to one of the wooden posts that is the roof structure to the postal boxes. It is about eye level and white. The condo is just up the road from here. When you arrive use the key to let yourself into the garage. Cross the garage and go up the stairs. The listing says unit 201 but on the door it says Sherpa 1. It is on the second floor. Let yourself in and get the garage door opener, go back downstairs and let yourself into the garage. The parking is very tight with poles only a car will fit. No suvs. I hope This helps especially if you are arriving late at night like I did.