We were impressed with the cleanliness and simplicity of the set-up in our room, with sweet decor! The location for us can't be beat, and we will return.
As per folder in room, via # given when we tried to contact "24/7" maintenance, the number was "no longer in service". When we tried to contact Gary (property manager?) the number rang seven times and cut off. We went into the unit (after a struggle with the small print code in an email) at approximately 4:15 P.M. HAVING NO IDEA WHAT KIND OF PAINT THIS WAS (we took pictures) WE LEFT AT 5:30 P.M. At the time of leaving, I attempted to notify Hotels.com, Whitehall Cottages and Gary that we were leaving and that we wanted a refund. We Never stayed at Whitehall Cottages.
If you simply need a place to lay your head for the night, this does the trick. No staff on site, no place to get snacks or drinks either on site or in walking distance. There is no coffee. Two people won't fit in the bathroom.Their towels are very luxurious, so there's that.
âRoyal Suiteâ listed on Expedia sleeping 7. There was one king bed and a bunk bed. Expedia listing shows that there is a two hundred damage deposit, which actually was a non-refundable cleaning fee. The one regular bed was 27 feet from a highway with trucks and motorcycles throughout the night. Impossible to sleep. When you call the companyâs number you get an answering machine and then text messages. This may be okay for a family with 2 adults and 2 kids, but you can find a better value.
When I tried the self ck in I couldn't find a comunication to get me the room door code. I couldn't reach a live person via phone. I tried 3x yesterday and only got voice mail. Their voice mail said to text if need be. I did and never got a response on getting into the room. The other issue was the wi-fi password did not work. I texted them and never got a response. I was unable to do my work last night without it. I'd like a discount on the room charge.
On the plus side, the room was clean and the bed was very comfortable.
A few minor points: (1) the bathroom door did not latch; (2) some way to hang a few clothes would be good.
a medical emergency caused us to have to cancel our visit. all communications with provider remain unanswered. i cannot address the facility only the ownership.