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Mackays Hotel Wick

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Photo gallery for Mackays Hotel Wick

Exterior
Bar (on property)
View from room
Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
Free self-parking

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Business services

Explore the area

View in a map
Union Street, Wick, Scotland, KW1 5ED
  • Place, Wick Heritage Centre
    ‪6 min walk‬
  • Place, Old Wick Castle
    ‪7 min walk‬
  • Place, Pulteney Distillery
    ‪10 min walk‬
  • Airport, Wick (WIC)
    ‪17 min walk‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Classic Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Single Use, 1 Double Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Double Room Single Use, 1 Double Bed

8.0 out of 10
Very good
(3 reviews)
  • 11 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double or Twin Room, River View

Superior Double or Twin Room, River View | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Superior Double or Twin Room, River View

10.0 out of 10
Exceptional
(3 reviews)
  • River view
  • 16 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Basic House

Basic House | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Basic House

8.0 out of 10
Very good
(1 review)
  • 3 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Business Apartment

Business Apartment | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Business Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Family Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Sofa Bed

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About this property

Mackays Hotel Wick

Hotel in Wick with coffee shop/cafe and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, conference space and dry cleaning are on-site. Housekeeping is available on request.
Mackays Hotel Wick offers 30 accommodations with complimentary bottles of water and coffee/tea makers. 32-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Mackays Hotel Wick, you're just a quick walk from Wick Heritage Centre. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine while dining at No 1 Bistro
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Wick Heritage Centre and Old Wick Castle
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 676 square feet (63 square metres) and includes conference space. The business-friendly Mackays Hotel Wick also features tour/ticket assistance, coffee/tea in common area, and laundry facilities. Self parking is free. You'll have access to the indoor pool, outdoor pool, and health club at a partner property.

This 3-star Wick hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekdays from 7:30 AM and 9:30 AM.
No 1 Bistro – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 5 to 20 for adults and GBP 5 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • No 1 Bistro

Things to do

  • Books
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Winery release events

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Laundry facilities

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 676 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 PM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 25 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 25 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 5 to 20 for adults and GBP 5 to 20 for children
  • Pet fee: GBP 25 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:00 AM - 10:30 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Mackays Hotel
Mackays Wick
Mackays Hotel Wick Wick
Mackays Hotel Wick Hotel
Mackays Hotel Wick Hotel Wick

Mackays Hotel Wick Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 123 out of 224 reviews
Rating 8 - Good. 78 out of 224 reviews
Rating 6 - Okay. 13 out of 224 reviews
Rating 4 - Poor. 10 out of 224 reviews
Rating 2 - Terrible. 0 out of 224 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable hotel. The restaurant was excellent as was the service throughout our stay. We would definitely stay there again if travelling to Wick.
Stayed 2 nights in Oct 2025

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

ALYSON

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Dog friendly but not clean

The hotel is very old but nice , food and service is excellent, the problem I feel is the carpet in a dog friendly room needs to be hard floors so deep cleaning can be done . Carpet and dogs is a no sorry . The apartment was very strange and dated . I did feel like the owner were going to walk in any second. I felt very uncomfortable there I couldn’t wait to leave
Stayed 1 night in Oct 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, helpful staff, comfortable bed
Stayed 1 night in Sep 2025

8/10 Good

Stuart

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Roy Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well maintained, he staff are very welcoming and friendly and the breakfast exceptional
Stayed 3 nights in Aug 2025

10/10 Excellent

Sarah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff could not have been more friendly and welcoming. We were travelling with the dog; ate breakfast and dinner in the hotel bar rather than the restaurant with the dog which is totally the right move as not everyone is happy around dogs. Lovely room. If I was being picky, the shower head could have done with being replaced but for 1 night, it was totally fine.
Stayed 1 night in Aug 2025

4/10 Poor

Srikant, Nottingham

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
This was a very costly stay in which we were shocked by the unwelcoming reception on arrival. We arrived at 3.20 pm (most places check in at 3 pm). It was apparently 4 pm here - that’s their policy, but it’s how you treat a customer when you notify them. We rarely come early but the route just worked that way. Polite request to check in was met with a hostile “check in is at 4 pm, you can come back then”. No explanation and no courtesy as four of them just sat there looking at me like an inconvenience. Had to go back to the car and wait until we watched another couple allowed in just before 4 pm. We followed at 4 pm. I’ve stayed in hundreds of hotels, but in the hospitality industry, I’ve never had this. No thank you. The accommodation itself (a 3 bedroom townhouse) was a fair way away from the main hotel, but decent enough although very old and dated. The initial attitude however ruined our stay and we couldn’t wait to leave. Sadly unable to recommend this venue with that reception.
Stayed 1 night in Aug 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On our road trip around Scotland, we stayed at McKays Hotel in Wick and were pleasantly surprised by the experience. While the hotel has a slightly dated charm, it more than makes up for it with outstanding service and hospitality. The staff were incredible – warm, welcoming, and attentive – making us feel right at home from the moment we arrived. Service throughout our stay was impeccable. Although the rooms were on the smaller side, they were clean, comfortable, and thoughtfully appointed with everything we needed for a relaxing stopover. Overall, McKays Hotel provided a cosy and accommodating stay with truly exceptional staff. A great choice for travellers exploring the beautiful northern Highlands.
Stayed 1 night in Aug 2025

6/10 Okay

Melia

Disliked: Property conditions & facilities

Older hotel that needs love

This hotel was easy to find and street parking available. The town is very small and especially dead on a Sunday. The walls of the hotel were crumbling, so clearly old and needed some love, but the bed was comfortable. We ate dinner here also and did not find the quality to be the best. I would not eat there again.
Stayed 1 night in Aug 2025

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weathering the storm

It was good, nice staff very helpful, unfortunately I had a room which was into the wind during storm Floris and a fair bit of water came in above the bathroom window, I did report it but there was nothing that could be done at the time. Hopefully it will be fixed for future residents. Bistro food was very good and definately recommend the Fish and chips and Scallops 👍
Stayed 2 nights in Aug 2025

6/10 Okay

Ian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was stuffy and couldn't open the window
Stayed 1 night in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location , warm welcome and good facilities , nice breakfast and good service
Stayed 1 night in Jul 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The food and wait staff were outstanding in every way! We stayed here for 3 nights and ate in the restaurant every night because the food options were as good as anywhere I've travelled.
Stayed 3 nights in Jul 2025

8/10 Good

Kimberly, Erie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Hotel is like a bed and breakfast. Quaint and welcoming ambiance.
Stayed 1 night in Jul 2025

8/10 Good

Ross

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Located next to bridge and river, ideally positioned to access the town’s facilities
Stayed 1 night in Jun 2025

8/10 Good

gordon

Travelled with partner
Liked: Amenities
Room was bright and a good size
Stayed 1 night in Jun 2025

4/10 Poor

High Speed

Business traveller
Disliked: Staff & service
Very poor service and attitude of owner. Staff clueless
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice, friendly staff.
Stayed 1 night in Jun 2025

8/10 Good

David

Liked: Cleanliness, amenities
Oh the shortest roadbin the world, good location in Wick. Good food in restaurant.
Stayed 2 nights in Jun 2025

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, helpful staff, spotless room and bathroom.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All staff were friendly and accommodating, food was great for both dinner and breakfast, Bar staff really attentive also Overall a great stay
Stayed 1 night in May 2025

10/10 Excellent

lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to book this very last minute due to an issue with the original accommodation so when we turned up they were still sorting out our room which was no problem but hotels.com actually had the wrong info listed on the website and the room didn’t have kitchen facilities as described. The lady who checked us in offered us the townhouse that they have instead, we had to pay extra but at this point we just wanted somewhere to stay so we paid it. The townhouse was actually wonderful, we felt so safe and comfortable unlike the previous place. Kitchen facilities were great, the bedrooms were lovely and comfortable and the courtyard was nice to have access to. The furniture and decor is dated and they still have a DVD and CD player, no Netflix etc on the TV so they could do with updating things especially for the money it cost for one night. Overall though it was very nice and we would happily stay there again and recommend to others.
Stayed 1 night in May 2025