While the room was clean and nice, the services at this place were just disappointing. We brought children with us and searched the whole grounds for the playground that they advertise (and is shown in pictures) only to find out that they âgot rid of itâ because they âdidnât find it necessaryâ. The pool was fine but the indoor pool WREAKS of chlorine. The restaurant by the pool is awful. Awful service, just ok food, takes forever even for drinks. Front desk was pleasant but 100% played games when it came to the âpresentationâ and âfreeâ things. I specifically said we wouldnât be able to make it to the presentation and, after being badgered about it for another 10 minutes while trying to get to my kids and get into our room, they charged my CC 60 when we did not attend the presentation. I would never stay here again.
The suite was good, and the location was ideal for what we wanted to do. The resort amenities looked good during booking but during out stay were so busy and crowded and they were hard to enjoy. The check-in process was overwhelming and included 'gifts' that were only redeemable if we attended a sales pitch to join the 'club'. We opted out of the sales pitch, but the check-in staff were insistent at first, we had to push back to be removed from the sales pitch meeting.
Very nice place. Thereâs enough to do at the resort that you donât even have to leave the condo if you donât want to. Would definitely recommend.
Property is located in the heart of areas near shopping, amusement park and restaurants. Plenty to do on site of property as well with pool, mini golf, arcade and games. Very neat and clean and the staff are super friendly and welcoming. The resort rooms are as described and more than a hotel room box.
We have been staying at the Kingsgate resort for a few years now and we never leave disappointed. Clean, peaceful and plenty of amenities to enjoy. Highly recommended.
It was good for a weekend stay, but the property is showing its age. Everyone on staff was every nice, and the maintenance staff showed up super quickly for our service calls - missing remotes, remotes not working, no TV menu guide, flashing LED bulbs, clogged up shower heads. A free arcade was a nice plus, but the machines were not maintained, with sticking or non-functional flippers on every machine. Check in process was long and super annoying with a ton of pressure to attend a sales presentation. Note that the bathrooms are really small, with minimal counter space around the sink.Note also that you are not booking a specific unit, so I'm sure the quality of the different units vary. Overall, it was okay for a weekend, but we'll be looking elsewhere for future stays in the area.
It was totally worth it to stay on this property. Be aware you will be pressured into a Timeshare presentation, but they were friendly and professional. We enjoyed the week there especially after the weekend when we had most of the amenities all to ourselves.
There is a lot of great things about this resort. Very clean and the location is awesome! The resort offers many pools, an arcade, and miniature golf, which my family and I really enjoyed. The room itself was very clean and exactly as described. I really enjoyed this place HOWEVER the person who helped us get our wrist bands for the resort made the experience and stay there not so great. This is a Wyndham resort so of course they will try to sell you a timeshare when you check in. However, the person that checked us in would not leave us alone on the last day of our stay here and called us at very inappropriate times of the day including midnight and 1 am just to try and sell us stuff. Just beware of this when staying at this resort. Besides that, this was a very nice place to stay and overall my family really enjoyed our time here.