See all properties

Best Western Plus Hanes Mall Hotel

2.5 star property

Choose dates to view prices

Photo gallery for Best Western Plus Hanes Mall Hotel

Exterior
Outdoor pool
Lobby
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, desk, laptop workspace, soundproofing
Business centre

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
3330 Silas Creek Pkwy, Winston-Salem, NC, 27103
  • Hanes Mall
    ‪3 min walk‬
  • Novant Health Forsyth Medical Center
    ‪9 min walk‬
  • Wake Forest University Baptist Medical Center
    ‪4 min drive‬
  • Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Similar properties

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Comfort Suites Hanes Mall

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1007)
The price is CHF 86
for 1 room
includes taxes & fees
6 Aug - 7 Aug
Comfort Suites Hanes Mall

About this property

Best Western Plus Hanes Mall Hotel

Hotel with free breakfast, a short walk to Hanes Mall
This smoke-free hotel features an outdoor pool, a fitness centre and a 24-hour business centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and laundry facilities are on-site.
Best Western Plus Hanes Mall Hotel offers 130 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Beds feature premium bedding. LED televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Best Western Plus Hanes Mall Hotel. During your stay, you're just a quick walk from Hanes Mall. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free full breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Just a 3-minute walk from Hanes Mall and 10 minutes by car from Wake Forest University
Best Western Plus Hanes Mall Hotel offers its guests an outdoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Best Western Plus Hanes Mall Hotel. Free self parking is available.

This Winston-Salem hotel is smoke free.

Guests are served a free full breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hanes Mall
Best Western Mall
Best Western Plus Hanes Mall
Best Western Plus Hanes Mall Winston-Salem
Best Western Plus Hanes Mall Hotel Hotel
Best Western Plus Hanes Mall Hotel Winston-Salem
Hanes Hotel
Hanes Mall Hotel
Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

Best Western Plus Hanes Mall Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 384 out of 1004 reviews
Rating 8 - Good. 286 out of 1004 reviews
Rating 6 - Okay. 150 out of 1004 reviews
Rating 4 - Poor. 90 out of 1004 reviews
Rating 2 - Terrible. 94 out of 1004 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

sidney

Travelled with partner
Liked: Staff & service
Stayed 1 night in Apr 2025

8/10 Good

Brandon

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
My only complaint is that there is mold (and a broke jet) in the jetted tub room. I didn't have a drain stopper either, and was told they don't have any extra either. When turning on the jets, a very bad aroma fills the bathroom, but does go away after roughly 10 minutes. Service was polite and as helpful as they could be.
Stayed 1 night in Apr 2025

8/10 Good

Cody

Stayed 3 nights in Jan 2025

6/10 Okay

Mark

Stayed 2 nights in Mar 2025

6/10 Okay

Darryl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness

Winston Salem visit

We had to change rooms because we saw roaches. The second room was away from the ice machine but rhe tub faucet dripped constantly no matter how tightly it was turned off. Overall the mattress was too soft and rhe hotel is definitely showing wear and tear and needs remodeling.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stevi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Kara

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Rhonda, New Port Richey

Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness
I really enjoyed my experience there
Stayed 1 night in Mar 2025

10/10 Excellent

Justin

Stayed 1 night in Mar 2025

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds very comfortable. Good location.
Stayed 4 nights in Mar 2025

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with very friendly staff!
Stayed 2 nights in Mar 2025

4/10 Poor

Shockia

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness
This property did not appear to be the cleanest. The staff were excellent and very understanding. The carpet had stains and the tub was not in the best condition. My family used the water by standing outside of the tub nor was the water hot. I would like a refund.
Stayed 2 nights in Mar 2025

8/10 Good

Yira Pia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The hotel looks good. Very clear and comfortable rooms. There is not enough parking. And the breakfast is over at 9:30, no at 10:00 like everywhere else, i have to say.
Stayed 2 nights in Mar 2025

2/10 Terrible

Chance

Travelled with group
Disliked: Staff & service
Extremely difficult manager to deal with.
Stayed 3 nights in Jan 2025

10/10 Excellent

Vinod

Stayed 1 night in Feb 2025

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities, room comfort

Review

Over all nice however heater wasnt working properly and water in shower was like warm
Stayed 3 nights in Feb 2025

6/10 Okay

Millicent

Stayed 4 nights in Feb 2025

10/10 Excellent

Caleb

Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and nice! I would definitely stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Kenny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice, clean and calm when I come here. Great staff as well.
Stayed 2 nights in Feb 2025

4/10 Poor

Evan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Malachi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good only thing id say about nit liking is that when I'm going to go buy sum food or snacks they just kept watching and watching assuming i was not gonna pay for it
Stayed 2 nights in Feb 2025

10/10 Excellent

Leslie

Stayed 1 night in Feb 2025