Great place for very decent price! Thought the water to the jacuzzi didn't work and they came the next day. Turns out it was user error. 5 adults and no one could figure out how to work the water... haha! Would absolutely stay again.
We had a nice stay. The condo was conveniently located near everything that we wanted to do off the resort. My husband and I slept in the Master Bedroom and we both thought the bed was extremely comfortable. The second bedroom where my son, his wife, and daughter stayed was perfect for them. They had their own eating area, full size refrigerator, patio, and sitting area. The third bedroom was nice as well. We cooked all meals in our condo and didnât have any trouble finding appliances, utensils, etc.
The condo was perfect for our family (6 adults & 5 kids all under age 8). It was very clean and spacious. The pools, indoor and outdoor water park was great and not overly crowded. The only downside was the check in process. We did not receive any communication from the host and needed to call. After calling we received an email with the door code but no direction on where the unit was located on the property. I stood in line at the hotel registration where the attendant then provided me with a map of the campus and directions to where my condo unit was located. Once we got to our condo, our stay was fabulous. The unit is centrally located and close to the water park. We will be back.
No communication days before we were due to vacation. I kept messaging to get the info for check in, thinking I would get it at some point before we arrived. We all (6 adults and 2 children) traveled from different areas in Iowa. 3 and 4 hour drives each. They canceled our reservation when we pulled up to the condo. They said they had contacted VRBO 10 days ago. But⊠if that was true you would think that they would have said something and responded to one of my numerous messages over the 5 days before we left. So, That left us all at 5 PM with no where to stay for 4 nights. I was so upset, and nervous about what we would do. After contacting VRBO they said they would refund our money at least. But not for a week or so. We did find availability at a crappy hotel. We all had lots of food since we were planning on cooking meals. Now no kitchen. It was a total mess. Do t trust them!!!
Very disappointed in the check in process. We got in late and had not received any information regarding our room number or passcode to get in. We spent over an hour trying to figure out What they were finally got in contact with a VRBO agent, which gave us that information. It caused a lot of frustration and disappointment to start our stay. The place was nice, just not clean. Chapstick was found on the bedroom floor and the lights looked to be etched but when looking at them, VERY DUSTY. The overall room was nice and met our sleep space.