Stay away!!!!
Dirty, not enough curtains on first floor room.
No smoke alarm
Peeling paint on bath room floor.
Towels smelled like smoke.
No toiletries in room.
One small light en entire room.
Room wasnât clean.
Would never stay again.
if i get my money i would its was the most worse hotel i stay in the room was noy ready the bed was not made the floors had water on halt of them the air condition was working halt the time it got cold then hot i could say more but i would never stay here again i would like some of my money back
I was told where room was but how to get in was not explained except by some staying there or worked there. There was no towels and extra toilet paper. No one came to clean the room when i was out of it for a 5 hours.
Had to ring a doorbell to check in which was unanswered for hours. Room was unclean, electrical outlet was hanging outside of the wall, a few bugs were found squashed on the wall. Curtains did not cover the window so we hung our own beach towel to have privacy because the room had no towels in it. Tried to request towels but the doorbell was not answered. We Felt unsafe so not recommended
We've traveled over seas, and stayed in some dumpy motels at times, but this rates among the worst. The room had not been cleaned, the office staff was not helpful. We left and found another motel.
We were so disappointed. The room had no towels or sheets on the bed. No soap or coffee or cups. Towels were promised but never delivered. Railings on the steps are broken. The outlets donât have covers. Bathroom seemed partially renovated.
DO NOT STAY HERE! I booked this hotel for 2 nights through Expedia. Upon arrival, my travel companion and I were told that the hotel had been overbooked and the only room they had "available" was a room where a pipe had recently burst and the room was dirty but that we could stay in it if we wanted.....as if anyone actually is going to say yes to staying in a dirty room with a burst water pipe. We scrambled to find a last minute hotel room which ended up costing me an additional $70 because it was so last minute. River Road told me my money would be returned to me within a few days. Its been 2 weeks and still NO REFUND. Expedia and myself have called over and over leaving messages (the calls always go straight to voicemail) and still nothing. I have to accept at this point that i will never see that money again.
Went to check in, was told IMMEDIATELY they didnt have rooms even though we had a reservation. They didnt ask for a name, NOTHING
They just wanted to take our money and laugh in our face.
Stay elsewhere, if all else fails theres a nice dumpster, im sure it would provide better service and be more accommodating
The room we had could use some improvements. The toilet paper holder was not attached. The shower was very dark. The mattresses were decent, but I'd bring your own bedding.
On the website it says free water passes and when we got here it does not.
Than I paid for a king and they gave us a very very uncomfortable queen. Only one wood chair to sit in and the air conditioner is so old and loud.
Location great. Its an older motel so I can't understand why people complain about the rooms. Went there for a few days with my wife and daughter who is 3. Staff is amazing. Very polite and extremely helpful. Very kind. For an older motel and as someone who travels the world, I'm amazed its pretty well kept. The only thing I would say needs work is the locks. Locks fine but door would be able to be opened while locked pretty easy. Just tighten a little. But I had no worries at all. Also the fridge was a little iffy. But worked fine. Only other thing I would change is put blackout curtains on all windows. Light pretty bright in the morning. But not complaining.
Room. Room for an older motel was fine. No complaints. First time my wife and daughter have been to the Dells. I felt safe. Clean beds and clean bathroom.
Location is awesome. Right by the river and a block or 2 from Wizard Quest and a block from Ripley's. Everything is within walking distance for shopping and eating. Walked the street 3 times.
All said, I give this place 5 Stars and I'd definitely come back. My daughter doesn't sleep well anywhere but home, but slept both nights perfectly. All night she slept. I was very comfortable sleeping also.
Despite these 1 star complaints, I definitely recommend this place. Just remember, its an older motel, not a 500 star hotel resort that some expect. Its a great place for comfort and polite staff.
Thank you for the great stay. We will be back.
we got there at 5 to check in note on the office door be back in 20 minutes so we waited as we watched 5 other people try the door finally called after 45 minutes she said 5 more minutes 15 minutes later they came . Checked in went to room it was filthy no towels air conditioner wouldnt work tv wouldnt work . Went back to office and asked to be refunded because of conditions of the place they were really nice about and said no problem i could have a refund. Its 5 days later they charged my account tried calling them the phone is discounted. My bank is disputing the charge . Lesson learned