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Hotel Casa Real del Café

3.5 star property
VIP Access

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Photo gallery for Hotel Casa Real del Café

1 bedroom, individually decorated, individually furnished, desk
Interior
Suite, Bathtub (Caturra Master Suite) | Bathroom | Free toiletries, hair dryer, towels, soap
Junior Studio Suite | Terrace/patio
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Parking included
  • Laundry
  • Room service
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Zamora 58, Col. Centro, Coatepec, VER, 91500
  • Place, Coatepec Market
    ‪7 min walk‬
  • Place, Church of San Jeronimo
    ‪7 min walk‬
  • Place, Texin Events Coatepec
    ‪2 min drive‬
  • Airport, Xalapa, Veracruz (JAL-El Lencero)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite (Robusta Loft)

Junior Suite (Robusta Loft) | 1 bedroom, individually decorated, individually furnished, desk

Junior Suite (Robusta Loft)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, Bathtub (Caturra Master Suite)

Suite, Bathtub (Caturra Master Suite) | 1 bedroom, individually decorated, individually furnished, desk

Suite, Bathtub (Caturra Master Suite)

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Junior Studio Suite, 2 Queen Beds (Típica Loft)

Junior Studio Suite, 2 Queen Beds (Típica Loft) | 1 bedroom, individually decorated, individually furnished, desk

Junior Studio Suite, 2 Queen Beds (Típica Loft)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Studio Suite

1 bedroom, individually decorated, individually furnished, desk

Junior Studio Suite

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, individually decorated, individually furnished, desk

Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Twin Room, 2 Single Beds

Basic Twin Room, 2 Single Beds | 1 bedroom, individually decorated, individually furnished, desk

Basic Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, individually decorated, individually furnished, desk

Junior Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Multiple Beds

Junior Suite, Multiple Beds | 1 bedroom, individually decorated, individually furnished, desk

Junior Suite, Multiple Beds

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Junior Studio Suite, 2 Double Beds (Típica Loft)

Junior Studio Suite, 2 Double Beds (Típica Loft) | 1 bedroom, individually decorated, individually furnished, desk

Junior Studio Suite, 2 Double Beds (Típica Loft)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio Suite, Balcony

1 bedroom, individually decorated, individually furnished, desk

Junior Studio Suite, Balcony

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Casa Real del Café

Colonial inn with 24-hour front desk and coffee shop/cafe
Along with a restaurant, this smoke-free inn has a coffee shop/cafe and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site.
Hotel Casa Real del Café offers 17 accommodations with complimentary bottles of water and an iron/ironing board. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and fans. Housekeeping is offered on a daily basis and hairdryers can be requested.

During your stay at Hotel Casa Real del Café, you're just a quick walk from Church of Guadaloupe. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy Regional cuisine while dining at El Antiguo Beneficio
  • Amenities include a front desk safe, laundry facilities and a terrace
  • Within a 10-minute walk of Church of Guadaloupe and Coatepec Market
There's a restaurant on site, as well as a coffee shop/cafe. WiFi is free in public spaces. A terrace, tour/ticket assistance, and laundry facilities are also featured at the boutique Hotel Casa Real del Café. Free self parking is available.

This 3.5-star Coatepec inn is smoke free.

El Antiguo Beneficio – This restaurant specialises in Regional cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • El Antiguo Beneficio

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Casa Real Café Coatepec
Hotel Casa Real Café
Casa Real Café Coatepec
Casa Real Café
Hotel Casa Real del Café Inn
Hotel Casa Real del Café Coatepec
Hotel Casa Real del Café Inn Coatepec

Hotel Casa Real del Café Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 197 out of 356 reviews
Rating 8 - Good. 96 out of 356 reviews
Rating 6 - Okay. 32 out of 356 reviews
Rating 4 - Poor. 17 out of 356 reviews
Rating 2 - Terrible. 14 out of 356 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived here at noon on a Friday and as all travellers are we were tired and wanted to get into our room and freshen up. We decided to eat lunch at hotels restaurant to both patronize them and wait. Checkin was at 3 but at 2 we asked if our room was ready. Clerk said it was ready at noon but we could not checkin until 3. At this point my wife lost it and asked why? Clerk said it was policy, my wife said call the manager. No answer....We walked out and have never been treated so rudely. We have travelled all over the world and understand if a room is not ready however if it is, EVERYWHERE we have been it was offred to us. Cannot recommend this place.
Stayed 2 nights in Apr 2025

10/10 Excellent

URIEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Vianey no

Liked: Staff & service, property conditions & facilities, room comfort

Ruido

Bueno pero mucho ruido de afuera que se escuchaba en la habitación
Stayed 1 night in Mar 2025

4/10 Poor

Eduardo

Travelled with group
Disliked: Staff & service, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Juan manuel

Stayed 1 night in Jan 2025

6/10 Okay

Daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was ok
Stayed 7 nights in Dec 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Spacious

We had a great stay at Casa del Cafe Real. Staff was super friendly and Hotel was very clean in a good area of town, a few blocks from the main square. Only cons would be that the shower head had a small leak(drop nonstop) and the rooms are very spacious but with no place to seat. A small couch pr couple pf chairs to seat would be great! 👍
Stayed 2 nights in Dec 2024

10/10 Excellent

Roberto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2024

6/10 Okay

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Cuando uno lee "VIP" se imagina una habitación por encima del promedio, sin embargo está debajo del promedio, ni siquiera hay cafetera para prepararse nada, te dicen que tienes servicio a la carta includo pero el horario de la cocina es limitado. No vale lo pagamos. No lo recomiendo.
Stayed 1 night in Nov 2024

10/10 Excellent

Ada Laura Luna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó mucho quedarme ahí, lo volveré a escoger si regreso a Coatepec. Muy linda la atención de todo el personal, sobre todo en el desayuno. Muy rico, por cierto.
Stayed 3 nights in Nov 2024

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Se escuchan ruidos al lado, como si estuvieran trabajando en una construcción durante la noche
Stayed 1 night in Nov 2024

10/10 Excellent

Arturo Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very good!!!
Stayed 1 night in Oct 2024

6/10 Okay

Juan Guillermo

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The attitude of the lady manager of the 2nd shift was not so good. She doesn´t understand the meaning of try ALWAYS to please the guests as much as you can and make them feel comfortable. Especially if they buy 12 nights in a hotel, especially if they are older adults and especially if they want or ask for things that do not affect the hotel. It is incredible to keep discusing with this lady at 9 PM if I can get 2 empty glasses per room (That is 8 rooms) answering that if each one of the 4 major adults has to go to the front desk to request for their 2 emty glasses because the rules of the hotel is not to put glasses in the room. Never had the possibility to use the empty (not in use) dining room because those are the rules. RIDICULOUS. I love the hotel and the breakfast but I will not recomend this hotel to my friends. Water temperature in the shower is impossible to get unless you know the code to get it.
Stayed 3 nights in Oct 2024

6/10 Okay

Alexandre

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Fernando

Stayed 2 nights in Jun 2024

10/10 Excellent

Julián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy grato hotel y excelente el personal

Todo excelente salvo la falta de aire acondicionado, es raro tener tanto calor en Coatepec pero creo que si lo tienen que considerar…
Stayed 1 night in May 2024

10/10 Excellent

yannis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good 👍
Stayed 2 nights in May 2024

4/10 Poor

Jose

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room had a stuffy smell. The bed felt as if it was made of stone. You could hear all the noise from the other rooms. We asked to change rooms when we first arrived due to the stuffy smell and they would not accommodate due being in the room for 20 minutes.
Stayed 1 night in Apr 2024

10/10 Excellent

DAVID S

Stayed 1 night in Mar 2024

10/10 Excellent

DAVID S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very well maintained house of yore, it will make you feel as if you've travelled back in time
Stayed 1 night in Apr 2024

10/10 Excellent

YOLANDA

Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Stayed 1 night in Apr 2024

2/10 Terrible

Ricardo

Stayed 1 night in Mar 2024