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Bel Air Collection Resort & Spa Riviera Maya - All Inclusive

5.0 star property

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Outdoor pool
On the beach, beach shuttle, beach massages
Bungalow Balcony | Minibar, in-room safe, iron/ironing board, free WiFi
On the beach, beach shuttle, beach massages
Property amenity

Reviews

4.0 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Pet-friendly
  • Parking included

Explore the area

View in a map
Puerto Juarez Km. 265, Xpu-Ha, QROO, 77710
  • Place, Xpu-ha Beach
    ‪2 min walk‬
  • Place, Cenote Azul
    ‪16 min walk‬
  • Place, Cenote Cristalino
    ‪18 min walk‬

Room options

View all photos for Deluxe Room, 1 King Bed, Terrace, Ground Floor

Deluxe Room, 1 King Bed, Terrace, Ground Floor | Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Terrace, Ground Floor

  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Bungalow Balcony

Bungalow Balcony | Minibar, in-room safe, iron/ironing board, free WiFi

Bungalow Balcony

  • 25 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

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About this property

Bel Air Collection Resort & Spa Riviera Maya - All Inclusive

Catch some rays at the beach or spend the day relaxing at Bel Air Collection Resort & Spa Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Bel Air Collection Resort & Spa Riviera Maya - All Inclusive offers 144 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Televisions come with cable channels.

Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Collection Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.
During your stay at Bel Air Collection Resort & Spa Riviera Maya - All Inclusive, you're just a quick walk from Xpu-ha Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the outdoor pool
  • Indulge with Thai massages, body scrubs or body wraps at Collection Spa
  • Services include babysitting, a free children's club and a concierge
  • On-site recreation includes a gym and bicycles to rent
  • Steps from Xpu-ha Beach and a 3-minute drive from Cenote Azul
  • Beach shuttle service available for a fee
  • Cats and dogs welcome free of charge (restrictions apply)
Bel Air Collection Resort & Spa Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a ride on the property's beach shuttle (surcharge). Pamper yourself with a treatment at the full-service spa and enjoy amenities at Bel Air Collection Resort & Spa Riviera Maya - All Inclusive such as a complimentary children's club and an outdoor pool.

Free breakfast is available. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Xpu-Ha property.

Guests are served a free breakfast.
On-site venue – This fine-dining restaurant overlooks the garden.
Dolce! México – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Palm Terrace – This restaurant specialises in international cuisine and only serves dinner. Open daily.
Shipwreck Island – On-site restaurant. Open daily.
Sushi Martini – This sushi bar specialises in Japanese cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Dolce! México
  • Palm Terrace
  • Shipwreck Island
  • Sushi Martini

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Picnic area

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Bel Air Collection Resort Riviera Maya All Inclusive Xpu-Ha

Bel Air Collection Riviera Maya All Inclusive Xpu-Ha

Bel Air Collection Riviera Maya All Inclusive

Bel Air Collection Resort Riviera Maya All Inclusive Xpu-Ha

Bel Air Collection Riviera Maya All Inclusive Xpu-Ha

Bel Air Collection Resort Riviera Maya All Inclusive Xpu-Ha

Bel Air Collection Riviera Maya All Inclusive Xpu-Ha

Bel Air Collection Riviera Maya All Inclusive

Bel Air Collection Resort Spa Riviera Maya All Inclusive

Bel Air Collection Resort Spa Riviera Maya All Inclusive

Bel Air Collection Resort Riviera Maya All Inclusive

Bel Air Collection Riviera Maya All Inclusive

Bel Air Collection Resort Spa Riviera Maya All Inclusive

Bel Air Collection Resort & Spa Riviera Maya - All Inclusive Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 1 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

4.0/10

Cleanliness

5.0/10

Staff & service

3.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

I would give 3 ⭐️ ⭐️ ⭐️ to this hotel.

The hotel needs a lot of construction work. There is only two operating restaurants. The first one, Mexican. The food is great. You need to order from the menu. The waiters are very friendly and attentive. However, their knowledge is English is very limited. Most tourists are Mexican so since we do t speak Spanish it is quite boring for a our son. Second is Sushi restaurant but it is far from tasting like one. Furthermore, there is a snack bar with a alcohol bar that operates from 11 till 6. There is a bar, a sort of Lounge that most of the time stayed empty. The room is ok but too many ants and other creatures so if you are not scared then it will work for you. The AC and jaguzzi worked great. As for the beach, you have to go with the minivan, it operates between 9-5:30 but the bar over there opens at 11 but really serves from 11:30. The beach was full of sea weeds so we could not enjoy swimming much. Comparing with our previous visits to Mexico this hotel needs more work, more stations with food and drinks, more activities. The only good activity they have is snorking and kayaking.
Stayed 5 nights in Apr 2018

2/10 Terrible

Janique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Infâme, épouvantable, à éviter absolument

Absolument épouvantable : c est une honte de vendre un tel produit à ce prix. Ne vous fiez pas aux photos. Pas de plage, piscine très sale, manager de mauvaise Foix . Nourriture infâme : bref séjour épouvantable à la clé
Stayed 2 nights in May 2018