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Hotel New Grand

4.5 star property

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Photo gallery for Hotel New Grand

4 restaurants, breakfast, lunch, dinner served; French cuisine
Lobby
Exterior
Egyptian cotton sheets, premium bedding, down duvets, minibar
Interior entrance

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
10 Yamashita-cho Naka-ku, Yokohama, Kanagawa-ken, 231 8520
  • Place, Yamashita Park
    ‪1 min walk‬
  • Place, Osanbashi International Passenger Terminal
    ‪9 min walk‬
  • Place, Yokohama Stadium
    ‪12 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪42 min drive‬

Room options

View all photos for Single Room, Main Building

Egyptian cotton sheets, premium bedding, down duvets, minibar

Single Room, Main Building

9.0 out of 10
Wonderful
(17 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed

View all photos for [Check-in 15:00] Main Building Grand Double

[Check-in 15:00] Main Building Grand Double | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Main Building Grand Double

9.6 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Check-in 15:00] Tower Regular Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Regular Twin, Non Smoking

9.0 out of 10
Wonderful
(28 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for [Check-in 15:00] Tower Bay View Double, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Bay View Double, Non Smoking

9.2 out of 10
Wonderful
(27 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Check-in 15:00] Tower Regular Twin, Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Regular Twin, Smoking

8.8 out of 10
Excellent
(15 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for [Check-in 15:00] Tower Bay View Double, Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Bay View Double, Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Check-in 15:00] Tower Bay View Twin, Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Bay View Twin, Smoking

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for [Check-in 15:00] Tower Bay View Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Bay View Twin, Non Smoking

9.6 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for [Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

9.8 out of 10
Exceptional
(19 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for [Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

[Check-in 15:00] Tower Grand Club Floor Double, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

[Check-in 15:00] Tower High Floor Suite Twin, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for [Check-in 15:00] Tower High Floor Suite Double, Non Smoking

[Check-in 15:00] Tower High Floor Suite Double, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower High Floor Suite Double, Non Smoking

  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Check-in 15:00] Grand Deluxe Twin, Non Smoking

[Check-in 15:00] Grand Deluxe Twin, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Grand Deluxe Twin, Non Smoking

9.8 out of 10
Exceptional
(12 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for [Check-in 15:00] Grand Suite Twin, Non Smoking

[Check-in 15:00] Grand Suite Twin, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Grand Suite Twin, Non Smoking

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for [Check-in 15:00] Grand Suite Double, Non Smoking

[Check-in 15:00] Grand Suite Double, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Grand Suite Double, Non Smoking

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Check-in 15:00] Run of the House

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Run of the House

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Single Bed

View all photos for [Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for [Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for [Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

9.0 out of 10
Wonderful
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for [Late Check-in at 5PM] Tower Bay View Double, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Late Check-in at 5PM] Tower Bay View Double, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Check-in 15:00] Bayside Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Bayside Twin, Non Smoking

9.0 out of 10
Wonderful
(27 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for [Check-in 15:00] Tower Side Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Side Twin, Non Smoking

9.2 out of 10
Wonderful
(33 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for [Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

[Check-in 15:00] Bayfront Hollywood Twin, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

9.8 out of 10
Exceptional
(8 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for [Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking

[Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(23 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Check-in 15:00] Bayside Double Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Bayside Double Room

9.4 out of 10
Exceptional
(10 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Check-in 15:00] Tower Side Double Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

[Check-in 15:00] Tower Side Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel New Grand

4 restaurants, a bar/lounge and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space.
Hotel New Grand offers 230 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down duvets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel New Grand. During your stay, you're just a quick walk from Tokyo Bay. Enjoy features like free WiFi in public areas, plus 4 restaurants and a bar.
  • Free WiFi and wired Internet
  • Enjoy French cuisine with ocean views at Le Normandie, one of the property's 4 restaurants
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests speak favourably about the location and the overall condition of the property
  • Within a 15-minute walk of Osanbashi International Passenger Terminal and Yokohama Stadium
There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4736 square feet (440 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel New Grand. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Yokohama hotel.

Le Normandie – Overlooking the ocean, this fine-dining restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Reservations are required.
Il Giardino – Overlooking the garden, this restaurant specialises in Italian cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Yugyoan Tankuma – Overlooking the ocean, this sushi bar specialises in Japanese cuisine and only serves lunch. Reservations are required. Open daily.
The Cafe – This coffee shop specialises in American cuisine and serves brunch, lunch, dinner and light fare. Open daily.
Sea Guardian 2 – On-site bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (JPY 1,500 per day)
  • Limited on-site self parking

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Il Giardino
  • Le Normandie
  • Sea Guardian 2
  • The Cafe
  • Yugyoan Tankuma

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 4,736 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 18 floors
  • 2 buildings
  • Banquet hall
  • Built in 1927
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 20

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast rate plan for children ages 0-6.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel New Grand
Hotel New Grand Yokohama
New Grand Hotel
New Grand Yokohama
Hotel New Grand Hotel
Hotel New Grand Yokohama
Hotel New Grand Hotel Yokohama

Hotel New Grand Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 892 out of 1149 reviews
Rating 8 - Good. 212 out of 1149 reviews
Rating 6 - Okay. 25 out of 1149 reviews
Rating 4 - Poor. 9 out of 1149 reviews
Rating 2 - Terrible. 11 out of 1149 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Samantha

Stayed 1 night in Dec 2025

8/10 Good

Jonathan

Travelled with group
Liked: Cleanliness, staff & service
The hotel is nice, and great location for pre cruise stay for Diamond Princess. However, the night we stayed, the heat was turned on, and there was no way to cool the room. Window only opened a crack. Our first room the window didn't open, so they transferred us to 15th floor, window opened a cracked, but room didn't cool off over next three hours, so hotel transferred us to an older decor room on 7th floor where window opened all the way. We slept well in the third room. Many thanks to the desk clerk on duty who assisted us in finding a room cool enough to sleep in.
Stayed 1 night in Nov 2025

10/10 Excellent

James

Stayed 3 nights in Dec 2025

8/10 Good

John

Yes,all was good.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場は、とても狭いところに車を入れて、エレベータで下に降りる形式。とても狭いため、神経を使います。簡単に車の出し入れができないことは、ちょっと残念な点です。それでも、再訪したいと思う、魅力的なホテルでした。
Stayed 1 night in Nov 2025

10/10 Excellent

Kazunari, Dartford

Liked: Cleanliness, amenities, property conditions & facilities
Historic luxury hotel right by Chinatown and Yamashita park right opposite. Decent room size with a view of Yokohama bay and Minatomirai. Staffs were great and very helpful. Birthplace of Naporitan, seafood doria and custard pudding a la mode - managed to squeeze in before the last order (9pm) for naporitan and the pudding. As a guest you get discount at restaurants and bar. Breakfast choice between western and Japanese (or have it as room service). Stayed only one night but great stay.
Stayed 1 night in Nov 2025

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and friendly. Good service. Very nice for cruise before and after
Stayed 2 nights in Nov 2025

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service
The staff service was so great . They were aggressive and helpful to everyone. I was so impressed
Stayed 1 night in Nov 2025

10/10 Excellent

Myung soon

Stayed 2 nights in Nov 2025

10/10 Excellent

Reiko

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is little bit old however, staffs are super polite and nice. The location was awesome. Great experience. When we go back to Yokohama, we will definitely stay this hotel again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities
We have a lovely stay at the New Grand. The staff was so helpful, and the accommodations were great. The small double room was spacious. Perfect location with easy access to transportation. We would stay here again!
Bathroom area
Double beds
Attractive lobby
Stayed 1 night in Nov 2025

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you are taking a cruise
Stayed 2 nights in Nov 2025

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service
Great room with a beautiful ocean and beach view
Stayed 2 nights in Aug 2025

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just loved our stay at The New Grand. Had a fantastic view, huge room, spotlessly clean and the staff were just amazing. Do yourself a favour and stay here, you won’t regret it. Definitely staying there again when we go back.
The view from our corner bayview room
Outside the restaurants (the courtyard)
The foyer
Stayed 3 nights in Nov 2025

10/10 Excellent

Alan

Stayed 8 nights in Nov 2025

10/10 Excellent

Kimberly, Huntington Beach

Liked: Cleanliness, staff & service, property conditions & facilities
As expected everyone is very nice and courteous including the guests. Breakfasts at the French restaurant were excellent. Our room has incredible view
Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in this hotel was a shining star
Stayed 3 nights in Nov 2025

8/10 Good

Ricki

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and spotless. Staff couldn't have been more helpful
Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, exceptional view of the water and city of Yokohama. Chinatown was a block away, very walkable area. The staff were friendly and happy to help us out in any way possible
Stayed 3 nights in Nov 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Spotless room! Beautifully kept and very modern for an old hotel. Indeed very grand. Amenities were amazing and location cannot be better! Staff service was impeccable. They treated guests like kings and queens!
Stayed 1 night in Nov 2025

10/10 Excellent

Terri, Simpsonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice. Excellent location and the view from our room was incredible.
Stayed 2 nights in Oct 2025

10/10 Excellent

Maree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical hotel -wonderful and helpful staff -very close to cruise terminal. Immaculately clean and perfect for our short stay -would definitely book again ! Thank you
Foyer
Just across the road and definitely worth the visit approx $3AUD
Stayed 1 night in Nov 2025

10/10 Excellent

Lai Sha

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff, room and hotel in was terrific
Stayed 2 nights in Nov 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location, Staff very helpful,
Stayed 2 nights in Nov 2025

8/10 Good

Alfredo, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC works fine, but the temperature was a bit off because it got a whole lot colder in the early morning time when it should have been more useful at bedtime on the same setting.
Stayed 3 nights in Nov 2025