We bought the 3 night stay as gift for our son's birthday. After a 3 hour journey they could not access the property as the keysafe code we had been given was incorrect. My wife and I were out for a meal and spent over an hour trying to contact someone that could give us the correct code. Eventually after nearly 2 hour they were able to guess the code and gain entry. Customer service and support were pathetic and left them stranded in the rain.