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DoubleTree by Hilton York

4.0 star property

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Photo gallery for DoubleTree by Hilton York

Café
Exterior
Reception
Junior Suite, 1 King Bed, Non Smoking | In-room safe, individually decorated, desk, blackout curtains
Coffee shop

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
  • Parking available

Explore the area

View in a map
St Maurices Road, York, England, YO31 7JA
  • Place, York St. John University
    ‪3 min walk‬
  • Place, York Minster
    ‪6 min walk‬
  • Place, Shambles
    ‪6 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪53 min drive‬

Room options

Junior Suite

  • Sleeps 3

Cozy Double Room

  • Sleeps 2

Two Double Room

  • Sleeps 4

Duplex Double Room

  • Sleeps 2

View all photos for Two Room Family Room

Bathroom | Combined shower/bathtub, designer toiletries, hair dryer, towels

Two Room Family Room

  • Sleeps 4

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | In-room safe, individually decorated, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | In-room safe, individually decorated, desk, blackout curtains

Junior Suite, 1 King Bed, Non Smoking

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | In-room safe, individually decorated, desk, blackout curtains

Room, 1 Double Bed

7.4 out of 10
Good
(29 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Cosy Room)

Room, 1 Double Bed (Cosy Room) | In-room safe, individually decorated, desk, blackout curtains

Room, 1 Double Bed (Cosy Room)

7.8 out of 10
Good
(30 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Duplex)

Room, 1 Double Bed (Duplex) | In-room safe, individually decorated, desk, blackout curtains

Room, 1 Double Bed (Duplex)

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | In-room safe, individually decorated, desk, blackout curtains

Family Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room (2 Rooms)

Family Room (2 Rooms) | In-room safe, individually decorated, desk, blackout curtains

Family Room (2 Rooms)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | In-room safe, individually decorated, desk, blackout curtains

Room, 2 Double Beds

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Twin Room

Twin Room | In-room safe, individually decorated, desk, blackout curtains

Twin Room

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Double Bed, Accessible

In-room safe, individually decorated, desk, blackout curtains

Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

Twin Room

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

Accessible Queen Room

  • Sleeps 2

View all photos for Accessible Twin Room

In-room safe, individually decorated, desk, blackout curtains

Accessible Twin Room

  • Sleeps 2

Family Room

  • Sleeps 3

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About this property

DoubleTree by Hilton York

This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.
DoubleTree by Hilton York offers 143 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually decorated. Digital televisions are provided. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This York hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton York. During your stay, you're just a quick walk from Shambles. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy local cuisine while dining at The Yorkshire bar & grill
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Shambles and York Minster
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 4 meeting rooms are available.

Public spaces have free WiFi. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton York. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star York hotel.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
DoubleTree by Hilton York has a restaurant serving breakfast, lunch, dinner and light fare.
Yorkshire Cafe – This café specialises in local cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 25 per day)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • The Yorkshire bar & grill
  • Yorkshire Cafe

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 14.95 for adults and from GBP 7.50 for children
  • Uncovered self-parking fee: GBP 25 per day
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Monkbar Hotel York
Monkbar York
Monkbar
Hotel Monkbar
DoubleTree by Hilton York York
DoubleTree by Hilton York Hotel
DoubleTree by Hilton York Hotel York

DoubleTree by Hilton York Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 1007 reviews
Rating 8 - Good. 297 out of 1007 reviews
Rating 6 - Okay. 161 out of 1007 reviews
Rating 4 - Poor. 115 out of 1007 reviews
Rating 2 - Terrible. 58 out of 1007 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Rob

Stayed 1 night in Dec 2025

4/10 Poor

Tom

Liked: Staff & service
Disliked: Amenities
Staff were great, but didn't enjoy the room. Bathroom smelled of sewage so we didnt fancy drinking the tap water and shower door was broken so floor got very wet. Also thin walls so could hear everything from outside and upstairs. Lights in the room were very weak so it was hard to get ready at nighttime.
Stayed 2 nights in Dec 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Parking was pretty rubbish though, the car park only has a dozen or so spaces and getting a spot is pot luck, also a bit pricey at £25. The building itself is very big and beautifully decorated / furnished. Had a very nice stay. Although strange that check in is from 4pm, we have been to dozens of hotels and 3pm is generally check in time.
Stayed 1 night in Dec 2025

8/10 Good

Mukti

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean room, all the necessary arrangements and helpful staff.
Stayed 1 night in Nov 2025

6/10 Okay

Teresa

Liked: Cleanliness, amenities
Check in was great,room was lovely
Stayed 2 nights in Nov 2025

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Amenities
Few little things. When checking in we were told the room number but not told where to go for breakfast or where to go for our room. For our room We were just told to turn right when going through the doors which would of taken us to the road. When in actual fact it was the building opposite the hotel entrance. It would of helped if he just said that wand what the building was called. Then when we eventually found our room the heating just blowed out cold air. So all we had was a little electric heater. So the room was cold most of the time. Also the shower leaked, the water was spurting out the showerhead over the floor, so had to have a bath everytime. Just things that should be checked i think before a room is available.
Stayed 2 nights in Nov 2025

2/10 Terrible

Jon

Liked: Amenities
Disliked: Cleanliness
This room was terrible we was freezing the heater did not work and would not put us anywhere else and to make matters worse the toilet was blocked and then only minimal refund
Stayed 1 night in Nov 2025

4/10 Poor

Ben

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not great, for a Hilton! Checked in fine, was told to come back at 4:00 when the room was ready, went back at 4, got told it would be 10 minutes and got asked to sit in the bar and wait for someone to come and get us. 16:45 no one come, went to desk, still messaging about, gone 17:00 by the time we got to our room. Heating unit noisy, blood stains on the or ironing board. Asks for a late check out to return to the room at 12:00 to the cards not working. Poor experience
Stayed 1 night in Nov 2025

6/10 Okay

Teresa

Liked: Cleanliness
The room was in good condition, but the heater didnt work very well, staff in dinning room where ok, but not the best. Hotel was quite cold at night in the seating areas, whilst having a drink.
Stayed 2 nights in Nov 2025

8/10 Good

Ian

Stayed 1 night in Nov 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first point of contact was reception, they handled our check-in brilliantly , all staff throughout our stay were excellent, the room was comfortable and very clean, breakfast was tremendous
Stayed 2 nights in Nov 2025

10/10 Excellent

Anthony

Liked: Staff & service, amenities, property conditions & facilities
Not unique but sometimes lacking in some hotels, this is the service, friendliness and helpfulness of the staff. They were, without exception willing to ‘go the extra mile’ to help.
Stayed 1 night in Nov 2025

6/10 Okay

Martha Lucia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Access to the room had too many stairs. Heating was not working properly in one of the rooms. The location of the mirror in the toilet to the side is odd. Parking is very limited
Stayed 2 nights in Nov 2025

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service
Whilst the staff were pleasant, the room was a little tired. We had booked a 2 room family room for 3 adults. We checked in to 3 towels, mugs etc. but there was no bed made up or bedding for the third person.
Stayed 1 night in Nov 2025

8/10 Good

Stephanie

Stayed 1 night in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Pleasant hotel, with large comfortable room, helpful courteous staff and convenient location for central York. Really great breakfast.
Stayed 2 nights in Nov 2025

4/10 Poor

Martin

Disliked: Cleanliness, amenities, property conditions & facilities
First the good bits - decent location immediately outside city walls at Monkgate and decent breakfast. The bad bits: VERY LIMITED PARKING, which is not mentioned in the hotel description with only about 15 spaces including 4 electric and 3 disabled bays. During my 3 night stay, the car park was full with only 1 car actually using a charger, and 1 registered disabled badge holder, the rest were regular cars. The alternative is a public car park 300 metres away at £25 per day. I stayed in a ‘motel’ room - my room door opened directly onto the car park, where at 7am the foodservice and laundry trucks arrive right outside my door. Room was only partly made up on the last night - and the drains in the bathroom stank.
Stayed 3 nights in Nov 2025

8/10 Good

Nicholas

Liked: Cleanliness, property conditions & facilities
Staff were great nothing was too small. Rooom was clean, plenty off food for breakfast.
Stayed 2 nights in Nov 2025

10/10 Excellent

John

Liked: Amenities
Nice stay. Would do again
Stayed 1 night in Nov 2025

8/10 Good

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was very spacious,extremely clean and comfortable.
Stayed 2 nights in Nov 2025

10/10 Excellent

jacqui

Stayed 1 night in Nov 2025

2/10 Terrible

Lucy

Upon checking in, my husband and I were given room keys to occupied rooms, not once but twice! This seriously delayed our check in and left me witb no confidence that our things would be secure as I was able to waltz in to two people's rooms. It was supposedly down to a glitch in their system, but it's lucky I didn't walk in on any compromising situations. I was given a free drink for the trouble while the third room was checked to avoid the same mistake a third time, but no money was refunded off our stay. The third room we were put in was a bit tired looking with marks on the mirror, desk and walls but it was okay. Parking was very limited as well so we had to park further away from the building which wasn't the most ideal with the check in experience we had. We did end up staying the full duration of the 2 day trip as I couldn't find anywhere else to stay so last minute. We didn"t have any further issues, despite a bit of noise outside when we think Bins were being collected which I suppose can't be helped. Overall, I would not stay again or recommend as it definitely wasn't worth what we paid, or the stress and hassle it caused.
Stayed 2 nights in Nov 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities
Low quality toilet paper was disappointing
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Stayed 1 night in Nov 2025

4/10 Poor

Michael

Business traveller
Room was very dated, plug in oil filled heaters. Rooms accessed via lots of steps like a motel. Card access door to room corridors not functional. A poor experience and its not that cheap
Stayed 1 night in Nov 2025