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The Queens Hotel & Victoria Cloisters

2.0 star property

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Photo gallery for The Queens Hotel & Victoria Cloisters

Water view
Lounge
Exterior
Breakfast and dinner served, British cuisine
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Queens Staith, Skeldergate, York, England, YO1 6DH
  • Place, Jorvik Viking Centre
    ‪3 min walk‬
  • Place, Shambles
    ‪4 min walk‬
  • Place, York Minster
    ‪7 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪53 min drive‬

Room options

View all photos for Standard Double Room, 1 King Bed

Iron/ironing board, bed sheets

Standard Double Room, 1 King Bed

9.0 out of 10
Wonderful
(31 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room Single Use, 1 King Bed

Iron/ironing board, bed sheets

Standard Double Room Single Use, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Twin Room, 1 Bedroom

Standard Twin Room, 1 Bedroom | Iron/ironing board, bed sheets

Standard Twin Room, 1 Bedroom

9.6 out of 10
Exceptional
(10 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Double Room, 1 King Bed, River View

Iron/ironing board, bed sheets

Superior Double Room, 1 King Bed, River View

8.4 out of 10
Very good
(10 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Single Room, 1 King Bed, River View

Iron/ironing board, bed sheets

Superior Single Room, 1 King Bed, River View

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Iron/ironing board, bed sheets

Family Room, 1 King Bed

7.8 out of 10
Good
(14 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Family Room, River View

Superior Family Room, River View | Iron/ironing board, bed sheets

Superior Family Room, River View

9.0 out of 10
Wonderful
(12 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Double Smoking Room

Double Smoking Room | Iron/ironing board, bed sheets

Double Smoking Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Iron/ironing board, bed sheets

Superior Twin Room

  • River view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex)

Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex)

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex)

One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex)

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex)

Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex)

  • 53 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for One Bed Apt. Sleep 2 (Dbl) (A14/16) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 2 (Dbl) (A14/16) - No lift or accessible facilities (Annex) | Living area | 32-inch Smart TV with digital channels

One Bed Apt. Sleep 2 (Dbl) (A14/16) - No lift or accessible facilities (Annex)

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex) | Living area | 32-inch Smart TV with digital channels

One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex)

8.0 out of 10
Very good
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex)

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Accessible Double Room with Shower

Accessible Double Room with Shower | Iron/ironing board, bed sheets

Accessible Double Room with Shower

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Twin Room with Shower

Accessible Twin Room with Shower | Iron/ironing board, bed sheets

Accessible Twin Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

The Queens Hotel & Victoria Cloisters

A restaurant, a bar/lounge and self parking are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, a TV in a common area and multilingual staff assistance are on-site.
The Queens Hotel & Victoria Cloisters offers 78 accommodations with a hairdryer and free toiletries. 32-inch Smart televisions come with digital channels.
The breakfast at The Queens Hotel & Victoria Cloisters gets high marks from our customers. During your stay, you're just a quick walk from Shambles. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Royal Brasserie, a brasserie that serves British cuisine
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include multilingual staff, a lift and TV in a common area
  • Guests have great things to say about the overall condition of the property and the breakfast
  • Within a 15-minute walk of Shambles and York Minster
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Queens Hotel & Victoria Cloisters also features multilingual staff, a television in common area, and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this York hotel.

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Royal Brasserie – This brasserie specialises in British cuisine and serves breakfast and dinner. Reservations are required.
Riverside Lounge – On-site bar. Open selected days.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (GBP 19 per night)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 11.95 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Riverside Lounge
  • Royal Brasserie

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift (79 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

More

  • Heating
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 11.95 for adults and from GBP 9.00 for children
  • Self-parking fee: GBP 19 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Queens Hotel York
Queens Hotel
Queens York
Queens Hotel York
Queens Hotel Hotel
Queens Hotel Hotel York

The Queens Hotel & Victoria Cloisters Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 521 out of 1009 reviews
Rating 8 - Good. 352 out of 1009 reviews
Rating 6 - Okay. 103 out of 1009 reviews
Rating 4 - Poor. 25 out of 1009 reviews
Rating 2 - Terrible. 8 out of 1009 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

theresa j

Travelled with family
Liked: Cleanliness, staff & service
Good room. Just the basics
Stayed 1 night in Oct 2025

6/10 Okay

Dan

Liked: Cleanliness, amenities
Disliked: Staff & service
A bit rude and room was sad
Stayed 2 nights in Dec 2025

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The Rooms were excellent and exceptionally clean and warm The Staff were extremely friendly and helpful
Stayed 2 nights in Nov 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities
Had a lovely stay at this hotel. Rooms were clean and bed very comfy. Staff very friendly and will book to stay again.
Stayed 1 night in Dec 2025

6/10 Okay

Kelly

Stayed 1 night in Dec 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
We was only there for 1 night, from start to finish, everything was perfect, will be back next yr
Stayed 1 night in Dec 2025

10/10 Excellent

Joann

Travelled with group
Liked: Cleanliness, staff & service, amenities
Our apartment at Victoria Cloisters was roomy, clean and well stocked. The staff are friendly and helpful. Would definitely recommend.
Stayed 2 nights in Nov 2025

6/10 Okay

Nicki

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Great location, lovely apartment, clean and pleasant. However stay was very uncomfortable due to heating being on full blast and unable to turn off, plus mattress is well overdue replacement and super uncomfortable, so terrible nights sleep. We did mention to the cleaning and reception staff, and it appears that this was not new news!
Stayed 2 nights in Nov 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2025

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, amenities
Staff were friendly room comfortable breakfast was good and the bar was very nice
Stayed 1 night in Nov 2025

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean and spacious rooms with a lovely breakfast.
Stayed 1 night in Nov 2025

8/10 Good

mark

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and central hotel
Stayed 2 nights in Nov 2025

8/10 Good

Linda

Stayed 2 nights in Nov 2025

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely, we had a river view room and it was great! Other reviews said it was noisey outside but nothing disturbed us. It was a sunday night though. We didn't eat in the restaurant or have breakfast so cant review that. Overall great night, we will come back
Stayed 1 night in Nov 2025

10/10 Excellent

Clare

Stayed 2 nights in Nov 2025

4/10 Poor

Dina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Decor was tired and dated. Bathroom the same and dirty. Very expensive for what it was. Pillows like slabs of concrete. Good location though.
Stayed 3 nights in Nov 2025

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
The staff are courteous and very helpful. Our apartment was delightful, everything you need. A delicious breakfast too! Thank you. 😊
Stayed 2 nights in Nov 2025

10/10 Excellent

Martin, Hale, Altrincham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location by the River Ouse and all the main York attractions are easily walkable. The superior river view room was spacious and nicely decorated. Staff were friendly and helpful and the buffet breakfast had a good choice of hot and cold food which set you up for the day
Stayed 2 nights in Nov 2025

6/10 Okay

Paula

Liked: Cleanliness, amenities
We booked what we thought was a room with king size bed, it turned out to be an apartment. Nowhere on the booking or the website say that the apartment was in a different location to the hotel. Reception explained where it was & gave us 3 keys. When we got to the road they’d sent us to there was nothing to say anything about queens hotel so we had to ring hotel for more directions. We had to unlock a gate to get it which was very difficult to open, then unlock an outer door & then climb 2 flights of stairs. Apartment was very clean but had single beds. Had a dressing table but mirror was so far into the corner of the room there was hardly room to dry my hair. There was a double plug under the dresser but only one worked & there was no light on or around the dresser & no light directed to it. Was a very dark corner & there was no telly in the bedroom.
Stayed 2 nights in Nov 2025

10/10 Excellent

Richard

Stayed 1 night in Nov 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities
Rooms very clean, staff very polite and friendly and in a great location
Stayed 2 nights in Nov 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
Room was clean and tidy everything we needed
Stayed 1 night in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
The room was very clean and the staff were very plight. We only had bed and breakfast but the breakfast was very good. No complaints at all.
Stayed 3 nights in Nov 2025

10/10 Excellent

Gerard

Stayed 1 night in Nov 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities
Room was clean and spacious. Staff were very helpfull
Stayed 2 nights in Nov 2025