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Naspa New Otani

3.5 star property

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Photo gallery for Naspa New Otani

Public bath
Japanese Western Style Room | In-room safe, desk, free WiFi
Lobby
Exterior
Tennis court

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Yuzawa 2117-9, Minamiuonuma-gun, Yuzawa, Niigata, 949-6101
  • Place, Naspa Ski Garden
    ‪2 min walk‬
  • Place, Ippon Sugi Ski Resort
    ‪2 min drive‬
  • Place, Yuzawa Central Park
    ‪2 min drive‬

Room options

View all photos for Japanese-style Room 20 Mats

Dining

Japanese-style Room 20 Mats

  • Sleeps 9
  • Free Wi-Fi

View all photos for Junior Suite /Non-Smoking

In-room safe, desk, free WiFi

Junior Suite /Non-Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • Free Wi-Fi

View all photos for Japanese Style Room 12mats

Dining

Japanese Style Room 12mats

  • Sleeps 6
  • Free Wi-Fi

View all photos for Japanese-style Room For 6 Guests

Japanese-style Room For 6 Guests | In-room safe, desk, free WiFi

Japanese-style Room For 6 Guests

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons
  • Free Wi-Fi

View all photos for Japanese-style Room For 9 Guests

Japanese-style Room For 9 Guests | In-room safe, desk, free WiFi

Japanese-style Room For 9 Guests

  • 74 sq m
  • 1 bedroom
  • Sleeps 9
  • 9 Single Futons
  • Free Wi-Fi

View all photos for Japanese Western Style Room

Japanese Western Style Room | In-room safe, desk, free WiFi

Japanese Western Style Room

9.6 out of 10
Exceptional
(4 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Futons and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking (Fourth)

In-room safe, desk, free WiFi

Superior Room, Non Smoking (Fourth)

8.0 out of 10
Very good
(1 review)
  • 74 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | In-room safe, desk, free WiFi

Junior Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 74 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, Smoking (Fourth)

In-room safe, desk, free WiFi

Superior Room, Smoking (Fourth)

  • 74 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin (37sqm) [Main Building], Non-smoking

Superior Twin (37sqm) [Main Building], Non-smoking | In-room safe, desk, free WiFi

Superior Twin (37sqm) [Main Building], Non-smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin (37sqm) [Tower Building], Non-smoking

In-room safe, desk, free WiFi

Standard Twin (37sqm) [Tower Building], Non-smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin (37sqm) [Tower Building], Smoking

In-room safe, desk, free WiFi

Standard Twin (37sqm) [Tower Building], Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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Public bath
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About this property

Naspa New Otani

With direct access to the slopes, Naspa New Otani makes guests feel at home with amenities such as a steam room and an indoor pool.
Naspa New Otani offers 205 accommodations with a safe and complimentary slippers. Flat-screen televisions are featured in guestrooms.

Bathrooms include toilets with an electronic bidet, complimentary toiletries, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include ski-in/ski-out access, an indoor pool, a sauna and a fitness centre.

Guests aged under 3 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Services include sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are hot springs on site.
During your stay at Naspa New Otani, you're just a quick walk from Naspa Ski Garden. Enjoy features like free WiFi in public areas and free self-parking, plus 4 restaurants.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 4 restaurants, a coffee shop and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • On-site recreation includes hot springs, tennis courts and a gym
  • 9 minutes on foot from Naspa Ski Garden and a 5-minute drive from Gala Yuzawa
After a day on the slopes, enjoy a swim in the indoor swimming pool or use the hotel's other facilities, including a fitness centre and a steam room. Naspa New Otani helps provide the perfect winter holiday with ski storage, skiing lessons, and ski equipment rentals. When the sun goes down, sip après-ski drinks in one of the hotel's 2 bars/lounges.

There are 4 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. This ski hotel also offers karaoke and ski passes. You'll have access to the outdoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Yuzawa hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 9:30 AM.
Naspa New Otani has 4 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,000 for adults and JPY 2,100 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Hiking/biking trails
  • Hot springs
  • Indoor pool
  • Karaoke
  • Mini golf
  • Outdoor pool (guest access)
  • Rock climbing
  • Sauna
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room
  • Tennis

Family friendly

  • Access to nearby outdoor pool
  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill

Spa

  • Aromatherapy
  • Facials
  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Sports massages
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.

Renovations and closures

The property will be renovating from 11 May 2026 to 30 November 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 4000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3000 for adults and from JPY 2100 for children
  • Rollaway bed fee: JPY 4000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 1 PM to 8:30 PM
  • Up to 3 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

NASPA NEW OTANI Hotel Yuzawa
NASPA NEW OTANI Hotel
NASPA NEW OTANI Yuzawa
NASPA NEW OTANI Hotel
NASPA NEW OTANI Yuzawa
NASPA NEW OTANI Hotel Yuzawa

Naspa New Otani Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 164 out of 295 reviews
Rating 8 - Good. 102 out of 295 reviews
Rating 6 - Okay. 22 out of 295 reviews
Rating 4 - Poor. 3 out of 295 reviews
Rating 2 - Terrible. 4 out of 295 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Erika

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very hospitable, and the food was delicious.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

KWAI FONG

Liked: Cleanliness, staff & service, amenities
The view is wonderful with regular shuttle service to train station and ski centers
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Val

Liked: Cleanliness, amenities, property conditions & facilities
This was the first time we stayed here. My husband and I had a western style room and it was very roomy, furnished nicely, staff was polite and knowledgeable, had an onsite onsen too. Free shuttle service to the train station too. We would be happy to stay here again!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Fatos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here before and it’s always clean and you have everything you need. The public baths are spacious and excellent. The staff is always polite. In the winter season the free orange bus which connects with Gala and Ishiuchi slopes is very convenient. The hotel has its own ski rental and lockers which are very convenient.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Krystal

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious. The staff were friendly and helpful. Buffet breakfast and dinner were amazing
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Xavious

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was amazing and so was staff, but the dinner buffet was very expensive with subpar food.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay with great amenities.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Great, very helpful staff. Well done! Rooms are clean & big.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Feng Xian

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, the room was very spacious. Great buffet breakfast selection. Friendly staffs. Free shuttle bus to Yuzawa station every 30 mins. The snow resort is right next to the hotel; however, it was not yet opened when we were there (mid December) We had to travel to Kagura.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Dominic

Liked: Cleanliness, amenities, property conditions & facilities
The room was fine and the staff couldn't be more helpful. But it's miles from anything, only has one (expensive) restaurant and the bar was closed.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, love the onsen, free shuttle bus
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoy the stay so much. Will definitely go back again.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Bahareh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

claus

Liked: Cleanliness, amenities, property conditions & facilities
the room was huge, amazing. 2 showers very nice bed, living room with sofa to relax and a beautiful view to the mountains. amazing !
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Buffet. Like the interior.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was very clean good place to chill and relax
Stayed 1 night in Aug 2022
Verified

8/10 Good

Yu Keung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location: It’s great for the visitors who drove, with 3 large parking lot spaces. Facilities: Many activities allows the visitors to enjoy, such as: GYM room, swimming pool, Camp site and Snow Mountain etc., Room: I choose a room with double beds, about 35 sq M
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Sau Fun Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has shuttle bus to go to Echigo-Yuzawa station.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back again

A great ski family resort with easy access from Tokyo.
Stayed 1 night in Jan 2023
Verified

8/10 Good

Denis

Liked: Cleanliness, staff & service

Christmas at Yuzawa Naspa Otani hotel

We chose the junior suite overlooking the mountain and ski slopes for our 4-day/3-night christmas trip. This hotel is right at the start of the slopes and offers every comfort for a short skiing trip: all rental gear you can imagine and especially free ski lift package for hotel guests.
rental equipment lodge right outside the hotel
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel in Echigoyuzawa

Hotel ist just great for weekend retreat. It has an onsen, swimming pool, fitness room, etc. Also it is located close to Ski lift. There are several restaurants and the Hotel and a nice bar. Shuttle bus is also available
Stayed 1 night in Sep 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The junior suite room was spacious, and the hot spring was great. Great staff. Breakfast was served buffet-style, and it was good. However, since I visited during the off-season, their restaurant was closed for dinner.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Jianshun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros : big size room, ski area directly linked to hotel, staffs are very helpful, shuttle bus to town Cons : limited dining options after 5pm, need to head to town for dinner unless you opt for 8000 yen buffet, most facilities closed after 5pm, hotel is a little dated.
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff wee friendly, helpful and understanding.
Stayed 9 nights in Jan 2025
Verified

10/10 Excellent

Sue

Liked: Staff & service, property conditions & facilities
The hotel is 3 or 4 minutes from the station by hotel’s shuttle bus. And the ski garden is just near to the hotel , so it is so convenient for the skiers. The staff of the hotel and the ski garden are all very nice. The room is wide and clean . The buffet is delicious too.
Stayed 2 nights in Jan 2023