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Sheraton Zagreb Hotel

5.0 star property

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Photo gallery for Sheraton Zagreb Hotel

Exterior
2 restaurants, international cuisine
Piano bar
Presidential Suite, 1 Bedroom | Living area | Flat-screen TV, pay films
Presidential Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Kneza Borne 2, Zagreb, 10000
  • Place, Zrinjevac
    ‪6 min walk‬
  • Place, Ban Jelacic Square
    ‪11 min walk‬
  • Place, Croatian National Theatre
    ‪14 min walk‬
  • Airport, Zagreb (ZAG)
    ‪19 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(74 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

9.0 out of 10
Wonderful
(37 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed

9.0 out of 10
Wonderful
(39 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Suite, 1 Bedroom, Courtyard View

Classic Suite, 1 Bedroom, Courtyard View | View from room

Classic Suite, 1 Bedroom, Courtyard View

9.6 out of 10
Exceptional
(5 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room | Flat-screen TV, pay films

Executive Suite, 1 Bedroom

  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 Bedroom

  • 190 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Courtyard View

View from room

Executive Room, 2 Single Beds, Courtyard View

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Sheraton Zagreb Hotel

Luxury hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and a casino are available at this hotel. WiFi in public areas is free. Other amenities include an indoor pool, a health club and a bar/lounge. Housekeeping is available on request.
Sheraton Zagreb Hotel offers 306 accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Zagreb hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Sheraton Zagreb Hotel. During your stay, you're just a quick walk from Branimir Centar. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Fontana Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body treatments, facials or massages at the spa
  • Services include babysitting, dry cleaning/laundry and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the comfortable guestrooms
  • Steps from Branimir Centar and POGON - Zagreb Center for Independent Culture and Youth
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Sheraton Zagreb Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 10764 square feet (1000 square metres) and includes conference space. A casino, a sauna, and a terrace are also featured at the luxury Sheraton Zagreb Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Zagreb hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Fontana Restaurant – This restaurant specialises in international cuisine.
King Tomislav Restaurant – On-site restaurant. Open daily.
Cafe Imperial – This café only serves light fare. Open daily.
Piano Bar – On-site piano bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Covered parking on site (EUR 20 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 21 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Cafe Imperial
  • Fontana Restaurant
  • King Tomislav Restaurant
  • Piano Bar

Things to do

  • 5 gaming tables
  • 7 slot machines
  • Art gallery
  • Casino (1,076 square foot of space)
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 10,764 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 10
Express check-in available

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 21 per person
  • Covered self-parking fee: EUR 20 per day (in/out privileges)
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 10 (subject to availability)
  • Late check-out fee: EUR 10 (subject to availability)
  • Rollaway bed fee: EUR 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses solar energy
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Sheraton Zagreb
Sheraton Hotel Zagreb
Sheraton Zagreb
Sheraton Zagreb Hotel
Zagreb Hotel Sheraton
Zagreb Sheraton
Zagreb Sheraton Hotel
Sheraton Zagreb Hotel Hotel
Sheraton Zagreb Hotel Zagreb
Sheraton Zagreb Hotel Hotel Zagreb

Sheraton Zagreb Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1002 reviews
Rating 8 - Good. 264 out of 1002 reviews
Rating 6 - Okay. 74 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 31 out of 1002 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Srdjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Vijay, CARMEL

Liked: Amenities
Hotel, in general, is quite nice. Good room size and clean. Apart from the very rude check in receptionist - remainder of staff (including room cleaning staff) have been very good.
Stayed 1 night in Sep 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. My only complaint would be being asked for a tip. After 2 weeks of traveling around Croatia, this was the 1st time I was asked for a tip.
Stayed 1 night in Sep 2025

4/10 Poor

Loan Ngoc Tuong

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Negative; The staff/front desk response was terrible. Calling from room to front desk was rarely picked up. Complementary coffee was not provided everyday. The view from our room (2nd floor, last room on the left) was unpleasant. Positive: the female employee working at the concierge desk was very helpful. Sheraton could be better.
Stayed 4 nights in Sep 2025

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I found the management team to be rude. They don't acknowledge you when you walk in or out of the hotel; the only one to greet us was the housekeeping staff on the 2nd floor. My roots come from Croatia, and I was very disappointed; the breakfast was very expensive for what was on the buffet menu.
Stayed 5 nights in Sep 2025

8/10 Good

Osamah, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The staff were very helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Raymond, Toronto

Liked: Amenities
Nice hotel walking distance to most tourist attractions.
Stayed 4 nights in Sep 2025

10/10 Excellent

Brigitte

Stayed 1 night in May 2025

10/10 Excellent

Mairi-Anne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sweet stay at Sheraton Zagreb

Staff were friendly and helpful, clean room Spa is nice and relaxing
Stayed 2 nights in Aug 2025

10/10 Excellent

Catherine, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are very comfortable. Hotel is located so that you can explore Zagreb
Stayed 3 nights in Sep 2025

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, amenities
V
Stayed 1 night in Aug 2025

8/10 Good

Xochitl

Stayed 2 nights in Aug 2025

10/10 Excellent

Louis

Stayed 2 nights in Sep 2025

10/10 Excellent

Francesco Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel we always stay here when in Zagreb. Friendly staff, great food and staff at +More bar within hotel (club sandwich a must try) for a casual drink and food. Walkable to centre. 100% recommended
Stayed 2 nights in Aug 2025

10/10 Excellent

Abdelamir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at the Sheraton Zagreb. As a loyal Bonvoy member, this hotel did not disappoint. Really enjoyed the spacious room, the wellness centre with three saunas and a pool, the ease of walkability to the old town and down town. The staff were super lovely and very welcoming. The check in and check out process was very smooth. The only downfall is you can see the wear and tear of the place and needs renovations which are being done gradually. But that doesn’t take away from how lovely the stay was. Definitely book here if you’re in Zagreb.
Stayed 2 nights in Aug 2025

2/10 Terrible

Yuri

Disliked: Cleanliness, staff & service, property conditions & facilities
They kept us in the lobby because we owed money on some items that they charged us for
Stayed 7 nights in Aug 2025

8/10 Good

Josiph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

6/10 Okay

Cheyenne

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Anthony

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
They don’t have enough staff on reception. Initially one person at checkout time. Who was a trainee. Check in wasn’t much better. We had to ask the concierge to get more staff out. Then they kept coming and going, doing nothing for another 5 minutes. Also couldn’t get laundry done on a Tuesday.
Stayed 2 nights in Aug 2025

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Daniel, London

Liked: Cleanliness
Decent room but a little dated. Really friendly restaurant and bar staff. Front desk staff unwelcoming.
Stayed 3 nights in Jul 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service, excellent location, extremely comfortable beds
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveller

Not clean

Stayed 4 nights in Jul 2025