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5.0 out of 5

"Perfection of hospitality! The hotel is a dream. Cozy rooms, beautiful views, amazing food quality. " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

The free breakfast at CERVO Mountain Resort gets high marks from our customers. During your stay, you're just a quick walk from Matterhorn Ski Paradise. Enjoy features like free WiFi in public areas and free train pick-up service, plus 2 restaurants. Built in 2008, this 5-star hotel has 36 rooms over 4 floors. Free WiFi and balconies are available in all rooms.

  • Air-conditioned rooms with balconies, iPod docking stations and satellite TV
  • Free full breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Treat yourself to body treatments, aromatherapy or hot stone massages at the spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a steam room, a sauna and ski-in/ski-out access
  • Guests have great things to say about the location and the breakfast
  • Steps from Matterhorn Ski Paradise and a 1-minute drive from Zermatt-Furi Gondola
  • Free train station pick-up shuttle service
  • Dogs welcome for a fee

Room (Nomad S)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
CHF 271* Per night/room 10 Dec - 11 Dec

Room (Alpinist Roof Suite)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (Alpinist Spa Suite)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (Nomad Roof Suite)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (Alpinist M)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (Alpinist S)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

CERVO Mountain Resort ratings based on 8 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for CERVO Mountain Resort

Everyone (6) Couples (1)
5 out of 5
Perfection of hospitality! The hotel is a dream. Cozy rooms, beautiful views, amazing food quality.

Posted by on 4 Sep 2018

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5 out of 5
Ein Traum in den Schweizer Alpen! Gastfreundschaft auf höchsten Niveau, detailliertes und schönes Design. Einfach perfekt.

Posted by on 30 Jul 2019

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Comment from Hotel Management

2 Oct 2019 by CERVO

Lieber Anonymous Vielen Dank für deine tolle Bewertung! Wir wünschen Dir einen schönen Tag. Beste Grüsse aus Zermatt Lukas Meier Hotel & Operations Manager

5 out of 5
Der Inbegriff von Gastfreundschaft und Ausstattung! Alles ist perfekt. Es war eines der besten Hotelaufenthalte meines Lebens. Tolle Lage, tolle Zimmer, und wunderbarer Service.

Posted by on 6 Mar 2019

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5 out of 5
Traumhaftes Hotel mit exzellentem Service. Sehr gute Lage. Wir werden mit absoluter Sicherheit wieder gehen!

Posted by on 15 Oct 2018

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5 out of 5
Das Hotel CERVO ist in jeder Beziehung unschlagbar. Meine Mutter und ich waren zum ersten Mal dort und werden sicher wiederkommen. Durch die Herzlichkeit der Mitarbeitenden haben wir uns vom ersten Moment an "Zuhause" gefühlt. Die Zimmer sind mit viel Geschmack eingerichtet und die natürlichen Materialien sind himmlisch. Das Frühstücksbuffet war ebenfalls absolut top.

Posted by , from Nidau on 14 Oct 2018

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5 out of 5

Posted by on 24 Sep 2018

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5 out of 5

Posted by on 10 Sep 2018

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5 out of 5

Extraordinary accommodation with even better staff

Pros: Location, staff, service
Cons: Don't see much room for improvement, as even the little details are top-notch
Location: Quiet location with easy access to the Sunegga station & town center
The Cervo is located to the side of Zermatt town and still offers easy access to the Sunegga station as well as the rest of town. The "hotel"'s premises (i.e. the chalets) feature a clean and modern design and are very well up-kept. During my stay hotel staff (including the hotel's owner) were always extremely friendly, helpful and service-orientated. The whole communication had a very personal touch, which is not that often maintained by larger (or more expensive) properties. Definitely a strong recommendation for the Cervo!

Posted by on 27 Jul 2017

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About the CERVO Mountain Resort

Location Riedweg 156, Zermatt, VS 3920

Renovations + Closures

The property is closed between 13 October and 21 November.

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the use of a steam room. Conveniences like ski storage, ski passes and shopping on site allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar. There are 2 restaurants on site, along with a coffee shop/cafΘ. Free breakfast is served daily. WiFi is free in public spaces. This 5-star Zermatt hotel is smoke free.

  • 36 guestrooms or units
  • 4 levels
  • 6 buildings
  • 2 dining venues
  • Built in 2008
  • Full breakfast (free)
  • Bar or lounge
  • Coffee shop
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Fridge
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Geneva (GVA-Cointrin Intl.) (234.1 km / 145.5 mi)
  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up; airport shuttle

Room Amenities

CERVO Mountain Resort offers 36 forms of accommodation with iPod docking stations and DVD players. Rooms open to balconies. Satellite televisions are provided. Fridges, coffee/tea makers and minibars are provided. Bathrooms include designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony
  • Minibar
  • iPod dock
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • DVD player
  • Fridge
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Desk
  • Climate control

Food & Drink

Guests are served a free full breakfast daily from 7:00 AM to 10:30 AM.

CERVO Mountain Resort has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include ski-in/ski-out access and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Ski lessons available nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

The on-site spa has massage/treatment rooms. Services include hot stone massages, sports massages and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Body treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 150 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: CHF 40 per pet, per stay
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.Contactless check-out is available.Enhanced food service safety measures are in place. The property affirms that it follows sanitisation practices of Clean & Safe (Switzerland) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 40 per pet, per stay
  • Rollaway bed fee: CHF 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • CERVO Mountain Boutique
  • CERVO Mountain Boutique Resort
  • CERVO Mountain Boutique Resort Zermatt
  • CERVO Mountain Boutique Zermatt
  • CERVO Mountain Resort
  • Mountain Boutique
  • CERVO Mountain Resort Hotel
  • CERVO Mountain Resort Zermatt
  • CERVO Mountain Boutique Resort
  • CERVO Mountain Resort Hotel Zermatt

You should know

  • CERVO Mountain Resort offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.