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5.0 out of 5

"Perfection of hospitality! The hotel is a dream. Cozy rooms, beautiful views, amazing food quality. " More

By a verified traveller on Tue 04 Sep 2018

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Room (Huntsman S)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (Huntsman Spa Suite)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (Alpinist Roof Junior Suite)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (Alpinist Roof Suite)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (Alpinist Spa Suite)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (Alpinist M)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at CERVO Mountain Resort, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. You'll find features such as free breakfast, free WiFi in public areas and free train pick-up service.

  • Free full breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Take a swim in the outdoor pool
  • Indulge with aromatherapy, body treatments or hot stone massages at Mountain Ashram Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Just a 1-minute drive from Zermatt-Furi Gondola
  • Free train station pick-up shuttle service
  • Dogs welcome for a fee

CERVO Mountain Resort ratings based on 11 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for CERVO Mountain Resort

Everyone (7) Couples (2)
5 out of 5
Perfection of hospitality! The hotel is a dream. Cozy rooms, beautiful views, amazing food quality.

Posted by on 4 Sep 2018

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5 out of 5

Posted by on 5 Mar 2022

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Comment from Hotel Management

7 Jun 2022 by CERVO Mountain Resort

Lieber Thomas, Es war uns eine Freude, Dich im CERVO Mountain Resort zu begrüssen. Vielen Dank für Deine tolle Bewertung mit den 5 Sternen. Wir freuen uns, dass Du bei uns einen schönen Aufenthalt und unsere herzliche Gastfreundschaft genossen hast. Bei uns erwartet Dich in unserer Wohlfühloase höchste Qualität bis ins Detail. Gäste können in die imposante Bergwelt eintauchen und den herrlichen Ausblick auf das Matterhorn geniessen. Unser Hotel ist das perfekte Plätzchen, um die Seele baumeln zu lassen und die wunderschöne Natur zu entdecken. Geniesse bald wieder eine wohlverdiente Auszeit vom Alltag. Wir freuen uns schon auf ein Wiedersehen. Bis bald im CERVO! Liebe Grüsse aus Zermatt Benjamin Dietsche Executive Manager

5 out of 5

Posted by on 5 Aug 2021

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Comment from Hotel Management

23 Sep 2021 by Estelle Flückiger

Vielen Dank für deine positive Rückmeldung! Bis bald im CERVO! Freundliche Grüsse aus Zermatt

5 out of 5
Super nettes Personal, sehr professionell und immer disponibel für Wünsche oder anliegen. Hotel ist sehr schön, super Ambiente und Kulinarisch wird man verwöhnt. Zimmer Super ausstattung, schöne Aussicht und Sauber. Wir werden wieder kommen 👌

Posted by , from Biel on 4 Dec 2020

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5 out of 5
Ein Traum in den Schweizer Alpen! Gastfreundschaft auf höchsten Niveau, detailliertes und schönes Design. Einfach perfekt.

Posted by on 30 Jul 2019

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Comment from Hotel Management

2 Oct 2019 by CERVO

Lieber Anonymous Vielen Dank für deine tolle Bewertung! Wir wünschen Dir einen schönen Tag. Beste Grüsse aus Zermatt Lukas Meier Hotel & Operations Manager

5 out of 5
Der Inbegriff von Gastfreundschaft und Ausstattung! Alles ist perfekt. Es war eines der besten Hotelaufenthalte meines Lebens. Tolle Lage, tolle Zimmer, und wunderbarer Service.

Posted by on 6 Mar 2019

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5 out of 5
Traumhaftes Hotel mit exzellentem Service. Sehr gute Lage. Wir werden mit absoluter Sicherheit wieder gehen!

Posted by on 15 Oct 2018

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5 out of 5
Das Hotel CERVO ist in jeder Beziehung unschlagbar. Meine Mutter und ich waren zum ersten Mal dort und werden sicher wiederkommen. Durch die Herzlichkeit der Mitarbeitenden haben wir uns vom ersten Moment an "Zuhause" gefühlt. Die Zimmer sind mit viel Geschmack eingerichtet und die natürlichen Materialien sind himmlisch. Das Frühstücksbuffet war ebenfalls absolut top.

Posted by , from Nidau on 14 Oct 2018

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5 out of 5

Posted by on 24 Sep 2018

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5 out of 5

Posted by on 10 Sep 2018

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About the CERVO Mountain Resort

Location Riedweg 156, Zermatt, VS 3920

Renovations + Closures

The property is closed between 24 April and 26 June.

Property Features

Indulge in a treatment at the full-service spa or enjoy a swim in the outdoor swimming pool after a day on the slopes. Conveniences like ski storage, ski passes and shopping on site allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar. There are 2 restaurants on site, along with a coffee shop/cafΘ. Free breakfast is served daily. WiFi is free in public spaces. This luxury hotel also offers a 24-hour fitness centre and a sauna. This 5-star Zermatt hotel is smoke free.

  • 54 guestrooms or units
  • 4 levels
  • 6 buildings
  • 2 dining venues
  • Built in 2008
  • Full breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up; airport shuttle

Room Amenities

CERVO Mountain Resort offers 54 accommodations with tablet computers and iPod docking stations. Rooms open to balconies. Each accommodation is individually furnished. Fridges, coffee/tea makers and minibars are provided. Bathrooms include baths or showers, dressing gowns, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony
  • Minibar
  • Tablet
  • iPod dock
  • In-room dining (limited hours)
  • Fridge
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Designer toiletries
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Guests are served a free full breakfast daily from 7:00 AM to 10:30 AM.

CERVO Mountain Resort has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include ski-in/ski-out access, an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Ice skating nearby
  • Ski lessons available nearby
  • Bicycle rentals on site
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

Mountain Ashram Spa has massage/treatment rooms. Services include hot stone massages, sports massages and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Body treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

CERVO Mountain Resort offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 150 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: CHF 30 per pet, per night
  • Only dogs are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Eurocard, debit cards and cash. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • CERVO Mountain Boutique
  • CERVO Mountain Boutique Resort
  • CERVO Mountain Boutique Resort Zermatt
  • CERVO Mountain Boutique Zermatt
  • CERVO Mountain Resort
  • Mountain Boutique
  • CERVO Mountain Resort Hotel
  • CERVO Mountain Resort Zermatt
  • CERVO Mountain Boutique Resort
  • CERVO Mountain Resort Hotel Zermatt

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars, and is displayed on this page as 5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.