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FIVE Zurich - Luxury City Resort

5.0 star property

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Photo gallery for FIVE Zurich - Luxury City Resort

Indoor pool, seasonal outdoor pool
Property video
Bar (on property)
Restaurant
Staircase

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
234 Döltschiweg, Zürich, ZH, 8055
  • Place, Letzigrund Stadium
    ‪7 min drive‬
  • Place, Uetliberg
    ‪10 min drive‬
  • Place, Uetliberg Lookout Tower
    ‪10 min drive‬
  • Airport, Zürich (ZRH)
    ‪19 min drive‬

Room options

View all photos for Luxe Room

Premium bedding, pillow-top beds, in-room safe, individually decorated

Luxe Room

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite with Balcony

View from room

Junior Suite with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxe Room with Balcony

Premium bedding, pillow-top beds, in-room safe, individually decorated

Luxe Room with Balcony

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Master Suite with Balcony

Garden view

Master Suite with Balcony

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 Bedroom Come Play Suite with Balcony

1 Bedroom Come Play Suite with Balcony | Premium bedding, pillow-top beds, in-room safe, individually decorated

1 Bedroom Come Play Suite with Balcony

  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room - East Wing

View from room

Superior Room - East Wing

9.0 out of 10
Wonderful
(7 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 BED | Royal Suite

Premium bedding, pillow-top beds, in-room safe, individually decorated

2 BED | Royal Suite

  • Sleeps 6
  • Free Wi-Fi

View all photos for Master Suite W/Balcony

Premium bedding, pillow-top beds, in-room safe, individually decorated

Master Suite W/Balcony

  • Sleeps 3
  • Free Wi-Fi

View all photos for Luxe Room

Premium bedding, pillow-top beds, in-room safe, individually decorated

Luxe Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Luxe Room W/Balcony

Premium bedding, pillow-top beds, in-room safe, individually decorated

Luxe Room W/Balcony

  • Sleeps 3
  • Free Wi-Fi

View all photos for Superior | East Wing Building

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior | East Wing Building

  • Sleeps 2
  • Free Wi-Fi

View all photos for Junior Suite W/Balcony

Premium bedding, pillow-top beds, in-room safe, individually decorated

Junior Suite W/Balcony

  • Sleeps 3
  • Free Wi-Fi

View all photos for 1 BED | Come Play Suite W\Balcony

Lobby

1 BED | Come Play Suite W\Balcony

  • Sleeps 3
  • Free Wi-Fi

Two Bedroom Suite With Connecting Rooms With Balcony

  • Sleeps 5
  • Free Wi-Fi

Three Bedroom Suite With Connecting Rooms With Balcony

  • Sleeps 7
  • Free Wi-Fi

Four Bedroom Suite With Connecting Rooms With Balcony

  • Sleeps 9
  • Free Wi-Fi

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About this property

FIVE Zurich - Luxury City Resort

Along with 3 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
FIVE Zurich - Luxury City Resort offers 149 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 48-inch LED televisions come with digital channels. Bathrooms include a shower, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at FIVE Zurich - Luxury City Resort. During your stay, you'll be within walking distance of Uetliberg. Free WiFi in public areas, 3 restaurants and a full-service spa are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy a bite to eat at one of the 3 restaurants
  • Continental breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with body wraps, manicures and pedicures or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a steam room
  • 5 minutes by car from Letzigrund Stadium and 7 minutes from Bahnhofstrasse
  • Airport pick-up shuttle service available for a fee
  • Pets welcome for a fee
FIVE Zurich - Luxury City Resort offers its guests a full-service spa, an indoor pool, and a steam room. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

You'll find a business centre on site. A seasonal outdoor pool, a fitness centre, and multilingual staff are also featured at the luxury FIVE Zurich - Luxury City Resort. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Zürich hotel.

For a fee, guests can enjoy a continental breakfast daily from 6:00 AM to 10:30 AM.
Soul Street Zurich – On-site restaurant.
The Penthouse Zurich – On-site restaurant. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)
  • Covered parking on site (CHF 30 per night)
  • Covered valet parking on site (CHF 30 per night)
  • Limited on-site valet and self parking

Food and drink

  • Daily continental breakfast available 6:00 AM to 10:30 AM for a fee: CHF 55 for adults and CHF 25 for children
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Soul Street Zurich
  • The Penthouse Zurich

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Mini-fridge
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Lift (109 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local culture and ecosystem education
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LED TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Composting
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: CHF 40 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 70.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 100 per accommodation, per night
  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CHF 55 for adults and from CHF 25 for children
  • Airport shuttle fee: CHF 150 per vehicle (maximum occupancy 6)
  • Covered self-parking fee: CHF 30 per night
  • Valet parking fee: CHF 30 per night
  • Pet fee: CHF 40 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
FIVE Zurich - Luxury City Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 09 May and close on 01 September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

FIVE Zurich
Five Zurich Luxury City Zurich
FIVE Zurich Luxury City Resort
FIVE Zurich - Luxury City Resort Hotel
FIVE Zurich - Luxury City Resort Zürich
FIVE Zurich - Luxury City Resort Hotel Zürich

FIVE Zurich - Luxury City Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 172 out of 277 reviews
Rating 8 - Good. 38 out of 277 reviews
Rating 6 - Okay. 31 out of 277 reviews
Rating 4 - Poor. 15 out of 277 reviews
Rating 2 - Terrible. 21 out of 277 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Boy Dennis

Stayed 3 nights in Jan 2026

4/10 Poor

Raveen

Disliked: Cleanliness, staff & service, amenities
First one they checked us into, sheets had such a nasty stains on them. Floors were dirty, and towels were disgusting. Not really a complainer either as I’m willing to deal with some things that are out of human control. However, lack of basic cleanliness is something I can’t. We call the Front Desk. They upgraded us to another room, which is bearable. For a country with a climate like Switzerland carpet is really not the best thing, especially with the cigarette smell throughout the whole hotel. It’s nice to have a rooftop club, but also can be a pain in the ass with how loud and obnoxious the guest and customers are that are coming in and out until 6 AM staff is a little ignorant and I’m from America. We come from ignorance however in this hotel in particular very snobby staff only reason why I booked it is because I’m an average traveler to Dubai and I thought this Dubai based hotel in Switzerland would exceed my expectations. However, instead it made me reconsider ever staying at any property like this outside of Dubai.
Stayed 3 nights in Nov 2025

10/10 Excellent

NETANEL

Great hotel
Stayed 3 nights in Jan 2026

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here were absolutely incredible and truly went above and beyond to help us. Upon arrival, our Uber driver dropped us at the bottom of the hill because he didn’t have snow tires and refused to drive any further, leaving us with nearly a 10-minute walk in heavy snowfall. My partner was unwell, and we were carrying two large suitcases along with a very heavy snowboard bag, making the situation especially difficult. A young man stopped to help us carry our bags, and we later discovered he worked at the hotel and was on his way to start his shift at the penthouse. This act of kindness set the tone for the rest of our stay. We arrived about 1.5 hours early for check-in, and the hotel staff kindly accommodated us without hesitation, which we greatly appreciated given my partner’s condition. They arranged for a driver to take us and our luggage to the East Wing and even carried our bags up for us. Every staff member we encountered was warm, pleasant, and genuinely helpful — something that feels increasingly rare these days. They truly made us feel cared for throughout our stay. The room in the East Wing was spacious and comfortable, with a short indoor walk to the main building and spa. The only area for improvement would be the room service food, which wasn’t the best. That said, the hotel has several excellent on-site restaurants that looked amazing; unfortunately, my partner was too ill for us to enjoy them. exceptional experience thanks entirely to the outstanding staff
Stayed 1 night in Jan 2026

6/10 Okay

Joe

Stayed 2 nights in Jan 2025

8/10 Good

Craig

Stayed 3 nights in Dec 2025

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hide away not far from the center of Zurich.
Stayed 1 night in Dec 2025

10/10 Excellent

Kasereka

Liked: Cleanliness, staff & service, amenities
Exceptional stay – outstanding service I had a truly excellent stay at FIVE Zurich Hotel, and I would like to particularly highlight the outstanding service and kindness of the night receptionist, Philippe Simon. He was incredibly professional, attentive, and genuinely welcoming. His calm demeanor, efficiency, and warm attitude made a real difference and immediately made me feel at home, especially after long days. The rooms are impressively spacious, beautifully designed, and extremely comfortable. The quiet atmosphere of the hotel is remarkable, allowing for real rest and relaxation, and the views from the room are simply stunning, offering a perfect balance between nature and the city. Room service was also excellent: fast, discreet, and of very good quality, perfectly matching the hotel’s high standards. Overall, FIVE Zurich combines luxury, tranquility, and exceptional human service. A special thank you again to Philippe Simon for his professionalism and kindness — he truly represents the spirit and excellence of this hotel. I highly recommend this hotel and will definitely return.
Stayed 1 night in Dec 2025

10/10 Excellent

Jaffar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 2 nights in Oct 2025

10/10 Excellent

Aviel

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very good
Stayed 2 nights in Dec 2025

10/10 Excellent

Tara

Stayed 3 nights in Nov 2025

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous Zurich Property

Upscale property. Excellent food, restaurants, bar and spa. Definitely will stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Satbir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience!
Stayed 4 nights in Sep 2025

10/10 Excellent

Xiaoli, Temecula

Travelled with partner
Liked: Amenities
Everything is fantastic. It is a little bit far away to the city. Walking less than 10 minutes and taking three stops of train, you are right at the center of the city. Highly recommended.
Stayed 1 night in Sep 2025

6/10 Okay

Beverly

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Thr roo. Was far from the main building and seemed old and warn. No view and uncomfortable bed.
Stayed 1 night in Sep 2025

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE STAFF WAS VERY ACCOMODATING AND THE HOTEL WAS ABSOLUTELY AMAZING. I HIGHLY RECOMMEND THIS HOTEL. IT WAS A HASSEL GETTING TO THE CITY, HOWEVER, THE HOTEL PROVIDES A SHUTTLE TO THE TRAIN, AND WILL PICK YOU UPON UPON RETURNING.
Stayed 1 night in Sep 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Ergys

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

James C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, staff was very tentative and nice. I’ll definitely be back
Stayed 4 nights in Aug 2025

10/10 Excellent

Sarah

Great facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

ARASELI

Stayed 1 night in Jul 2025

8/10 Good

Khalid

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
- Some Staff are less than expected honestly - very disorganised services - long waiting time to respond to phone calls by receptionist
Stayed 3 nights in Jul 2025

8/10 Good

TULLIO

Liked: Cleanliness, property conditions & facilities
Superb rooms, too many staff members do not speak one of the Swiss languages.
Stayed 2 nights in Jul 2025