The owner is very responsive to messages. We were having issues with the fridge at 1st, but was able to resolve it immediately, as the owner got back to us right away and suggested that we flip the breaker. This fixed the issue and the fridge was pretty new, so this had not happened before. The decor was super cute and cozy. Our only real complaint is that there is no hot tub. My mom wanted to soak in a tub, since there was no hot tub, but did not, due to the caulking around the tub being black and needing to be replaced. The caulking was all in-tact and the tub was shiny clean, but black caulking was a bit of a turn off! Other than that, it was a wonderful rental and I would recommend staying!