Room had some carpet stains, missing baseboards with mysterious black coloring (mold?). Requested new towels and was told they didnât have any more. Lady at the front desk who checked me in was not very nice. When reserving before our stay, it told us that it would be $15/person for breakfast, and when we asked the front desk they said it was free- so i âm curious how many people actually paid that and got scammed.
Room was very clean. Arrived early and they said I could check in for an additional charge. If you want daily cleaning there is also an additional charge.
No coffee maker in rooms. Hotel didnât put out adequate amount of breakfast for guests. Had to wait 2 times for sausage during breakfast. They only put out 8 sausage patties at a time for all the guests.
When we arrived our room, deluxe king, had been overbooked, so we were âupgradedâ at the hotelâs expense. When we arrived to our room it had such a bad odor, we had to return to the desk and request a different room. They werenât able to make the change until the receptionist had to go âsmellâ it. We were eventually given another room. It still smelled stuffy, but doable. The room was clean.
I was told at check in my stay would cost me $445. They even ran my credit card at that amount plus a $50 incidental.
I was handed a bill at checkout showing I was charged $585. I sought a refund from the property and Hotels.com and got nowhere.
I recognize some of this was my mistake for not checking my email from Hotels.com more closely but I would have canceled on the spot at check in and went somewhere much less expensive if I hadn't been duped.
Turns out they jack up the rate $50 a night during the week because of all the construction workers who come to the city for all the building that is going on. I ended up paying almost $200 to stay at a hotel with no pool, bland breakfast and a closed fitness center. Really upset
Front desk was playing Xbox when I walked and got visually frustrated because he had to pause his game to do his job. They could not find my reservation even though I had confirmation from Expedia and paid for it. Gave me the run around and very disrespectful towards me. Donât book there
Over priced for such poor facilities. Microwave broken. Lighting poor at best. Shower drain loose. Tub old. Fitness center non existent. Refrigerator leftover from an 80âs dorm room. Kitchenette faucet piped backwards. $400 plus a night should be criminal.