2/10 Terrible
Anastasia
Travelled with family
13 Apr 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
My family and I have stayed at many hotels and this was the worst experience we have ever had. When choosing our room I selected 2 adults and 3 children. The first option we were given was a room with a King bed that “Sleeps 5” according to their own description on their website. Having stayed many times at hotels that claimed this same thing, we were under the impression there would be a pull out couch. We usually have our older children sleep on the pull out couch while my husband and I share the bed with our youngest child. Upon arriving, there was a huge space in the room where it was obvious a couch should be but no couch. When we called the front desk to ask about this, the women at the front immediately accused us of lying about how many guests we had. We corrected her and even had our reservation email showing that we had in fact even entered all our kids ages when we got the room. There were no other clean rooms available and everything else was sold out. When we asked for at least some blankets to make a pallet (because there were no extra blankets in the room, never had this happen before either) they gave us 1 blanket to put on the ground. Completely unacceptable and extreme lack of empathy shown to us. The breakfast was also the worst we had ever had, the eggs tasted like fish. The night we got there the water dispenser “wasn’t working”. There are too many things to list them all, but like I said worst hotel we have ever stayed at. DO NOT RECOMMEND!!
Anastasia
Stayed 1 night in Apr 2025
