We booked this property through VRBO but it is managed by a company called Vacasa -- firstly while we could pay the initial fee through VRBO-- they force you to use the Vacasa system to pay the remaining balance- a minor annoyance, but it didn't say that anywhere on the listing. More Importanly, we had an issue - the Hot Tub (one of the main reasons we chose this property) was broken. It took numerous communications with Vacasa and their local management team to even get some one to check it out.. I don't even know if anyone ever came out, because they literally never followed up on any calls, texts, or online chats. I had to take the initiative every step of the way and hound them every day of our stay there just to get a refund on the hot tub fees- since we literally couldn't use it. Also, the local manager made it sound like they knew this prior to us arriving that there was a problem- but no communication about the issue- so it felt like they just hoped we wouldn't notice. If this property changes hands I'd be willing to stay again, but as long as Vacasa is in charge of it, we won't be back.. and we won't be booking any property managed by them in the future.