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Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Hébergement 5.0 étoiles

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Galerie photos de l’hĂ©bergement Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Vue aérienne
VidĂ©o de l’hĂ©bergement
Intérieur
Installations sportives
Espace mariage en plein air

Avis voyageurs

8,6 sur 10
Excellent

Équipements populaires

  • Sur une plage privĂ©e
  • Piscine
  • Bain Ă  remous
  • Petit dĂ©jeuner inclus
  • Tout compris
  • Spa

DĂ©couvrir la zone

Afficher la carte
Zona Costera K256, Akumal, QROO, 77710
  • Place, Plage d'Akumal
    â€Ș7 min en voiture‬
  • Place, Centre Ă©cologique d'Akumal
    â€Ș7 min en voiture‬
  • Place, Lagon Yal-ku
    â€Ș9 min en voiture‬
  • Airport, Cozumel, Quintana Roo (CZM-AĂ©roport international Cozumel)

Options de chambre

Afficher toutes les photos pour ce type de chambre : Deluxe Junior Suite

Articles gratuits dans le mini-bar, coffres-forts dans les chambres

Deluxe Junior Suite

8,0 sur 10
TrĂšs bien
(442 avis)
  • Vue sur le jardin
  • 52 mÂČ
  • 5 personnes
  • 2 lits doubles OU 1 trĂšs grand lit

Afficher toutes les photos pour ce type de chambre : Suite Deluxe

Vue de la chambre

Suite Deluxe

7,8 sur 10
Bien
(17 avis)
  • Vue sur le jardin
  • 52 mÂČ
  • 1 chambre
  • 4 personnes
  • 2 lits doubles OU 1 trĂšs grand lit

Afficher toutes les photos pour ce type de chambre : Deluxe Junior Suite Single

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Deluxe Junior Suite Single

8,4 sur 10
TrĂšs bien
(30 avis)
  • Vue sur le jardin
  • 52 mÂČ
  • 1 chambre
  • 1 personne
  • 1 trĂšs grand lit

Afficher toutes les photos pour ce type de chambre : Suite Deluxe With Garden View

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Suite Deluxe With Garden View

  • Vue sur le jardin
  • 52 mÂČ
  • 5 personnes

Afficher toutes les photos pour ce type de chambre : Deluxe Junior Suite Ocean View

Articles gratuits dans le mini-bar, coffres-forts dans les chambres

Deluxe Junior Suite Ocean View

8,4 sur 10
TrĂšs bien
(40 avis)
  • Vue sur l’ocĂ©an
  • 52 mÂČ
  • 5 personnes
  • 2 lits doubles OU 1 trĂšs grand lit

Afficher toutes les photos pour ce type de chambre : Mini Suite

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Mini Suite

7,0 sur 10
Bien
(11 avis)
  • Vue sur le jardin
  • 72 mÂČ
  • 2 chambres
  • 5 personnes
  • 1 trĂšs grand lit et 2 lits doubles

Afficher toutes les photos pour ce type de chambre : Deluxe Junior Suite Ocean View Quadruple

Articles gratuits dans le mini-bar, coffres-forts dans les chambres

Deluxe Junior Suite Ocean View Quadruple

  • Vue sur l’ocĂ©an
  • 52 mÂČ
  • 1 chambre
  • 4 personnes
  • 2 lits doubles OU 1 trĂšs grand lit

Afficher toutes les photos pour ce type de chambre : Mini Suite Quadruple

Articles gratuits dans le mini-bar, coffres-forts dans les chambres

Mini Suite Quadruple

  • Vue sur le jardin
  • 72 mÂČ
  • 2 chambres
  • 4 personnes
  • 1 trĂšs grand lit et 2 lits doubles

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Secrets Akumal Riviera Maya - Adults Only - All Inclusive
  • Piscine
  • Bain Ă  remous
  • Tout compris
  • Spa
4.8 sur 5, Exceptionnel, 1 000 avis
Le nouveau prix est de CHF 410
taxes et frais compris
5 avr. - 6 avr.
Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Avis sur l’hĂ©bergement Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’aprùs 337 avis sur 557.
Note des voyageurs de 8 (Bien), d’aprùs 116 avis sur 557.
Note des voyageurs de 6 (Satisfaisant), d’aprùs 56 avis sur 557.
Note des voyageurs de 4 (MĂ©diocre), d’aprĂšs 25 avis sur 557.
Note des voyageurs de 2 (Horrible), d’aprùs 23 avis sur 557.

9,0/10

Propreté

9,2/10

Personnel et service

8,8/10

Services et Ă©quipements

8,6/10

Infrastructures et conditions de l’hĂ©bergement

Avis

2/10 Horrible

Sylvain

Voyage en famille
Les points forts : Propreté
Les points faibles : Services et Ă©quipements et infrastructures et conditions de l’hĂ©bergement
We had numerous issues Security i had a live scorpion that climb my arm while reaching for my clothes on a shelf The staff ride their golf cart around the property really fast and twice my wife and i had to go on the grass while the golf cart drive without slowing down on the path The documentation mention elevator but ours was not working and our room was on the third floor On the first day they had to ask everyone to come out of the pool because someone pooped in it We waited 30 minutes for a shuttle but it never came and the property is quite large On the positive side room were clean other then critters like scorpions The food in the was pretty good And the options on the buffet were quite interesting And the staff other then the one driving the golf cart were all very nice and friendly Special mention to the barman in the bar the black sheep that went above and beyond to put our playoff NHL temp on the big screen
The scorpion that climbed on my arm in my room
Séjour de 7 nuits en avril 2025

10/10 Excellent

Yanike

Voyage en couple
Les points forts : PropretĂ©, personnel et service, Ă©quipements et infrastructures et conditions de l’hĂ©bergement
Beautiful property. Very pleasant and helpful staff. The rooms and pool were clean and well maintained. The lazy pool was the best! The entertainment was top notch. The spa is worldclass. Seeing wildlife around the property was a plesant surprise. A shout out to the conceirge team and the ladies on the omlette making team - Always checking in and taking the best care of us! The variety of the food and restaurants was unbelievable. Great tasting too. Grand Sirens made our holiday an unforgetable one. Highly recommend this hotel and will sure to return. Thank you!
Checking out the full moon after dinner at Butchers
Séjour de 7 nuits en décembre 2025

8/10 Bien

Gurdeep Singh

Voyage en famille avec de jeunes enfants
Les points forts : PropretĂ©, personnel et service, Ă©quipements et infrastructures et conditions de l’hĂ©bergement
They have to improve their shuttle services
Séjour de 5 nuits en décembre 2025

6/10 Satisfaisant

Kenneth, Portland

Les points forts : PropretĂ© et infrastructures et conditions de l’hĂ©bergement
Overall the property was nice. Food was generally good, and there were plenty of things to do. Most of the staff were very helpful, and went out of their way to make it a pleasant stay. We did have a great experience with Hannah, but otherwise the concierges were a LOT of talk and few results. For instance, the motion-sensor light in our bathroom malfunctioned on the third day, and we talked to several different concierges over three different days who assured us it would be taken care of promptly. On the fourth day, it was finally the cleaning staff who gets credit for getting maintenance within 15 minutes. The sliding door to the balcony wouldn't lock, and they never did fix that after multiple requests. The concierge desks were often empty around mid-day, which is surprising for a property this large. One of the concierge managers (?) showed up and demanded mid-sentence to know why I was speaking Spanish to his staff. I take it he wanted to prove that he and his staff were competent in English (and functionally they were), but to challenge a guest who chose to speak Spanish (my Spanish is at least as good as his English), seemed to underline an attitude issue. We all have bad days, but this was over the line. My votes for improvements would be: * Have more functional motion-sensor lighting in the rooms * Offer more than Dos Equis beer (often flat), even if for a fee * Better availability at "themed" restaurants * Less pestering of Expedia guests (yellow wristbands)
Séjour de 8 nuits en novembre 2025

4/10 MĂ©diocre

Lucas

Voyage en groupe
Les points faibles : Propreté
Upon check in we were assigned a room with one bed when we specifically booked and then reminded again that we needed two beds. We got to the room and there were many ants all over the counters, floors, etc. They offered to fumigate the room which we declined and were reassigned another room with an obstructed ocean view which again we paid extra for. The A/C in both rooms was very warm which they stated the resort needed to upgrade the unit in that building. The dining was a challenge to reserve at the specially restaurants so we were stuck eating at the buffet every night which is only open from 7-10:30 AM 12-3 and 6-9 so if your looking to eat outside those hours your out of luck. Overall it was a bit of a disappointing experience. I would not return back to this particular resort.
Séjour de 4 nuits en décembre 2025

8/10 Bien

YURIY

Voyage en famille
Les points forts : PropretĂ©, Ă©quipements, infrastructures et conditions de l’hĂ©bergement
Séjour de 4 nuits en décembre 2025

10/10 Excellent

Jody

Voyage en couple
Les points forts : PropretĂ©, Ă©quipements, infrastructures et conditions de l’hĂ©bergement
Staff was great. Adan from Guest Services went above and beyond. We would love to return!
Séjour de 7 nuits en novembre 2025

10/10 Excellent

Janiliz, High Point

Voyage en couple
Les points forts : PropretĂ©, personnel et service, Ă©quipements et infrastructures et conditions de l’hĂ©bergement
Everything was good
Séjour de 5 nuits en septembre 2025

10/10 Excellent

pamela Lynette

Voyage en groupe
Les points forts : PropretĂ©, Ă©quipements, infrastructures et conditions de l’hĂ©bergement
Loved the amenities!!
Séjour de 7 nuits en novembre 2025

10/10 Excellent

Osvaldo Espinoza

Séjour de 6 nuits en novembre 2025

10/10 Excellent

Vladimir, brooklyn

Les points forts : PropretĂ©, Ă©quipements, infrastructures et conditions de l’hĂ©bergement
Everything is perfect
Séjour de 9 nuits en novembre 2025

10/10 Excellent

Deanna Michelle, South Gate

Séjour de 7 nuits en novembre 2025

10/10 Excellent

Melissa

Voyage en groupe
Les points forts : PropretĂ©, personnel et service, Ă©quipements et infrastructures et conditions de l’hĂ©bergement
The Grand Sirenis is a great family oriented resort with quality dining options, a beautiful snorkeling beach and fabulous mixologia bar. We particularly enjoyed the beach bbq for lunch, the italian restaurant and the carnal fashion cuisine show. We had great service from Cecile at tge archery range, good drinks on the beach from Brenda and Irene and great lunch service from Jose. We would recommend Sirenis for family vacations as the resort is a bit off the beaten track from playa del carmen, but close to akumal and tulum. Our friends did have issues with their rooms smelling of mold, so I would recommend requesting a room in a higher floor. Also our elevator never worked all 10 days, the concierge in our neighboring building was rude when we turned down the welcome breakfast (sales pitch) and you get limited mini bar services. Also at check in we weren't given much info as the goal is to get you talking to your concierge so they can sell you, we received a few phone calls but our friends were called every morning so eventually unplugged their phone.
Séjour de 9 nuits en novembre 2025

10/10 Excellent

Kimberlee

Voyage en famille
Les points forts : PropretĂ©, Ă©quipements, infrastructures et conditions de l’hĂ©bergement
The pools, lazy river, swim-up bars, beach, and restaurants were all amazing! Staff were always helpful and friendly.
Séjour de 4 nuits en novembre 2025

2/10 Horrible

Neil

Séjour de 3 nuits en novembre 2025

10/10 Excellent

Lenny

Evrything was awesome
Séjour de 5 nuits en novembre 2025

8/10 Bien

Bolor

Les points forts : Services et Ă©quipements et infrastructures et conditions de l’hĂ©bergement
Les points faibles : Propreté
Beach and food. Rooms were really outdated and most importantly not clean
Séjour de 5 nuits en novembre 2025

6/10 Satisfaisant

Kristine

Voyage en famille
Les points forts : PropretĂ© et infrastructures et conditions de l’hĂ©bergement
the room was fine for our stay. housekeeping replaced towels, made the bed and cleaned floors each day. mini bar did not get restocked, nor did toiletry items. even though there were a handful of pleasant employees we encountered, for the majority, customer service lacked and made us feel insignificant. Food was good enough, did have many options on the buffet. drinks were so so at bars, except at the Mixologist bar - they were great. would not stay there again due to lack of overall customer service.
Séjour de 7 nuits en novembre 2025

8/10 Bien

Danielle

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : PropretĂ©, Ă©quipements, infrastructures et conditions de l’hĂ©bergement
Staff are lovely. Updates to common areas are great - rooms could use a face lift.
Séjour de 7 nuits en octobre 2025

10/10 Excellent

Anne

Voyage en couple
Les points forts : PropretĂ©, personnel et service, Ă©quipements et infrastructures et conditions de l’hĂ©bergement
This is a beautiful place to stay!! The staff went above and beyond to make our stay perfect.
Séjour de 7 nuits en novembre 2025

10/10 Excellent

Nadia, el paso

Voyage en famille
Les points forts : PropretĂ©, Ă©quipements, infrastructures et conditions de l’hĂ©bergement
Amenities are great and staff are excelent. I did have some issues with front desk not being very helpful with some incidents that happened but the rest of the staff were wonderful. The best part of this resort is the amazing food and service all restaurants have! I have stayed in many different resorts in the Riviera Maya and this is definitely the best quality of food and most delicious dishes that I've ever had. I visited with my sister and eldery Mother that has dementia; and Chef Fernando and all his staff went out of their way to made us feel like home! I also noticed they gave the same extraordinary service to all of the other guests. All kitchen staff were always extremely joyful, helpful, made jokes, provided suggestions of best foods to try and even gave tips of places to visit. I cannot say enough of this wonderful culinary experience and extraordinary service by Chef Fernando and all of his staff! And this is the main reason I'll definitely go back and will bring family and friends! Also this resort is far away from everything, which makes it perfect to go and relax and just enjoy the fun shows and delicious fodo they have!
Séjour de 3 nuits en août 2025

4/10 MĂ©diocre

Mackenzie

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Services et Ă©quipements et infrastructures et conditions de l’hĂ©bergement
Me and my husband came here on my honeymoon and sent an email prior to our arrival to notify the resort. The resort asked us to bring a copy of our marriage certificate, which we did and provided at our check in. Despite this, they did nothing special for our honeymoon. Some of our group got wine or champagne delivered to their room or animals made out of towels, we didn’t get any of this even. Definitely disappointed in the lack of effort to make our honeymoon special.
Séjour de 6 nuits en novembre 2025

6/10 Satisfaisant

Victoria

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hĂ©bergement
Didn’t like that the beach washrooms always had issues, no toilet paper, plugged toilets. No security at the beach, would like to see security walking around. The washroom in our bedroom, bath tub leaking at the tap area, shower door didn’t close and caused water to go over the floor, light in washroom are on a sensor and constantly going out, needed to always carry my cell to use the light. We were a group of 10 and had 5 rooms, each of us had a least 2 issues each, the safe wasn’t working for some, toilet button was pushed and stuck which caused the water to continuously run.
Séjour de 7 nuits en novembre 2025

10/10 Excellent

Brittany Nichole

Voyage en famille avec de jeunes enfants
Les points forts : PropretĂ©, personnel et service, Ă©quipements et infrastructures et conditions de l’hĂ©bergement
We had an amazing stay at this resort in Mexico! The staff were incredible and truly made our experience special from start to finish. There were so many activities to choose from, and our kids had the best time interacting with the monkeys, coatis, and iguanas that freely walk around the resort — such a unique and fun experience for the whole family. The buffet was excellent and nothing like a typical resort buffet. The very first night, they were grilling fresh lobster right at the buffet, which was amazing. There were so many stations to choose from — cooked seafood, sushi, poke bowls, chicken, beef — pretty much anything you could want, they had it! The staff were extremely friendly and welcoming, and we loved the Michael Jackson tribute show — it was awesome! We made such great memories here as a family and would absolutely come back. If you’re considering staying here, I definitely recommend it!
Séjour de 6 nuits en novembre 2025

4/10 MĂ©diocre

Aaron

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : PropretĂ© et infrastructures et conditions de l’hĂ©bergement
We have been to Mexico a few times. This will be a fair and balanced review of this resort. Pros: the outside areas are nice. The beach is clean and had plenty of chairs. There were sunny and shaded areas. The swim areas are nice. Food is easily accessible. We used 2 of the pools. They were clean and spacious. The grounds are manicured. The staff were friendly and helpful. Cons: our rooms were unnecessarily dirty and smelled just awful. We were a big family with 2 adjoining rooms. Both rooms were atrocious. The headboards are fabric and had big, nasty stains. Our sheets were stained. We took clothes out of our suitcase to sleep on. The bathroom was moldy. Both the sink or shower drains were clogged. We were in building 16. We noticed when walking through other buildings that the smell was strong in bldg 16 and particularly right outside our first floor rooms. The resort offered us 1 new room but we booked 2 and both smelled. We could not justify moving only half of us to another building. They performed a deep clean but it did not take the smell away. It smelled like mold and mildew from pervasive water damage that could not be wiped away. My recommendation is to stop booking the rooms to guests and address the serious issues. Throw away stained linens. Refurbish stained headboards. Do away with the weird sliding piece of wood that covers a weird window from the bedroom into the bathroom. Overall- the exterior areas are ok but the rooms are not worth your money.
Séjour de 3 nuits en novembre 2025