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Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5.0 star property

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Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Relax by the central pool surrounded by lush greenery and enjoy scenic ocean views.
Enjoy breathtaking ocean views from the comfort of your beachfront room.
Two single beds with matching bedspreads, a bedside table, and a nightstand with a lamp, set against a backdrop of lush greenery.
Enjoy a meal in style at this elegant dining area, featuring a beautifully set table and a stunning mural of horses.
Relax in style with wicker chairs and tables on a spacious deck, featuring a bar area and lush greenery.

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

View in a map
Zona Costera K256, Akumal, QROO, 77710
  • Akumal Beach
    ‪4 min drive‬
  • Yal-ku Lagoon
    ‪7 min drive‬
  • Half Moon Bay
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Junior Suite Ocean View Quadruple

Relax in a serene space with a large bed, white bench, and ocean view.

Deluxe Junior Suite Ocean View Quadruple

  • 52 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Ocean View

Relax in a serene space with a large bed, white bench, and ocean view.

Deluxe Junior Suite Ocean View

8.2 out of 10
Very good
(32 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Single

Relax in a spacious room with a large bed, seating area, and balcony offering a view of the outdoors.

Deluxe Junior Suite Single

8.4 out of 10
Very good
(30 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Junior Suite

Relax in a spacious room with a large bed, seating area, and balcony offering a view of the outdoors.

Deluxe Junior Suite

7.8 out of 10
Good
(421 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite

Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area.

Mini Suite

7.0 out of 10
Good
(11 reviews)
  • 72 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Junior Suite Quadruple

Two single beds with matching headboards and footboards, a bench, and a table with chair offer comfortable seating and a view of the outdoors.

Deluxe Junior Suite Quadruple

7.8 out of 10
Good
(16 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite Quadruple

Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area.

Mini Suite Quadruple

  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite Deluxe With Garden View

Free minibar, in-room safe, desk, blackout curtains

Suite Deluxe With Garden View

  • 52 sq m
  • Sleeps 5

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About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Catch some rays on Grand Sirenis Riviera Maya Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature Hot tubs and free minibar items. Rooms open to balconies. This accommodation has separate sitting areas and is furnished with double sofa beds. 50-inch Smart televisions come with cable channels and Netflix.

Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, a health club and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 17 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The free breakfast at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive gets high marks from our customers. During your stay, you'll be close to Yal-ku Lagoon. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • For dining with ocean views, stop by The Park, one of the property's 10 restaurants and 10 bars/lounges
  • Splash around at the lazy river or swim in the 3 outdoor pools
  • Indulge with body wraps, Ayurvedic treatments or reflexology at the spa
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests really like the accommodation for the spaciousness and cleanliness
  • 7 minutes by car from Cenote Azul and 7 minutes from Xpu-ha Beach
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Self parking is free. A complete renovation of Grand Sirenis Riviera Maya Resort & Spa - All Inclusive was completed in December 2024.

This 5-star Akumal property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM. The property hosts a free manager's reception daily.
The Park – Overlooking the ocean and garden, this restaurant serves breakfast, lunch and dinner. A children's menu is available.
Oishii – This restaurant specialises in Pan-Asian cuisine and only serves dinner. Reservations are required. Open daily.
Butchers – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.
Carnal – This restaurant specialises in Fusion cuisine and only serves dinner. Reservations are required. Open daily.
Lima – This restaurant specialises in Peruvian cuisine and only serves dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball
Children's club

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 10 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 3 poolside bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Butchers
  • Carnal
  • Lima
  • Oishii
  • The Park

Things to do

  • 2 outdoor pickleball courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Lazy river
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 18 buildings
  • 3 floors
  • Built in 2006
  • Communal living room
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Renovated entire property - December 2024
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.88 per accommodation, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 272 reviews
Rating 8 - Good. 61 out of 272 reviews
Rating 6 - Okay. 31 out of 272 reviews
Rating 4 - Poor. 14 out of 272 reviews
Rating 2 - Terrible. 13 out of 272 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

SHANNON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay our room did smell musty/moldy from some sort of previous water damage. Bed not comfortable at all. Pretty resort and friendly staff
Stayed 5 nights in Apr 2025

10/10 Excellent

Socheata

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have a great experience at Grand Sirenis. They gave me a warm welcome in the first day I check in. Staffs are very friend and very helpful especially their online booking team. Erik keep just checking on us and help us with dinner reservation. He is very friendly and very nice. I love this place. They are busy but I barely bump into people because they are very spread, very quiet very relaxing.
Stayed 4 nights in May 2025

8/10 Good

Benjamin

Liked: Cleanliness
Stayed 7 nights in Apr 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an Amazing Stay! Everyone was so nice, Food and Drinks were five stars! Customer service by hotel staff was fire stars as well! We created so many wonderful memories!ur room was nice and big! We loved the BBQ on the beach!!! We will definitely be back!!!
Stayed 3 nights in May 2025

10/10 Excellent

Joseph A

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our week at Grand Sirenis. The staff would go above and beyond to help you and assist you with any any question. The restaurant's were clean and the food was very good as well as the service. Big pools, scenic property with lush rainforest throughout. The Beach was good but small but had a good snorkeling area with clear water and nice reefs and tropical fish.
Stayed 7 nights in Apr 2025

10/10 Excellent

Lucas

Stayed 8 nights in Apr 2025

8/10 Good

Vinicius, Iowa City

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
My family enjoyed the 4 nights we stayed, overall was a good experience. There are some points that hold me back to give a higher rating: 1) some areas of the resort needs a renovation, specially elevators, room air conditioning, bathroom 2) despite of many restaurant options, was still quite hard to book the dinner. 3) the kids club needs a urgent expansion and more activities with the kids. Mainly I saw kids playing video game and on computer. 4) the dinner buffet was not good, a lot of options, but most were not well prepared Positive points were: - very attentive staff, always checking how is your stay is going . The concierge team was truly helpful, Erick & Derek were amazing helping guests and very friendly. - the resort grounds are amazing, a lot of animals , clean tracks, nice ocean views. - the food in the specialty restaurants were quite good, good service and several options to choose - the dolphin experience was surprisingly nice, and is inside the resort that makes easy to plan that attraction. Also main attractions in this area are a short drive away
Stayed 4 nights in Apr 2025

10/10 Excellent

Rachel

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

6/10 Okay

Adriana

Stayed 3 nights in Feb 2025

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a resort with great pools and a great beach. The pools at this resort were excellent and the lazy river is so fun. The beach has soft sand and definitely a swimmable area to float out in the waves, but then a protected area that is great for snorkeling, you get a free hour every day. The food was very good - the beat carpaccio at the fish restaurant on the beach was one of the best appetizers I have ever had, along with the fig sauce fillet at the Mediterranean restaurant. We loved the walk up crepe order options at the coffee shops, as well as the smoothie bar! And they have specialty drinks at several times of the day and at several bars- I had a fresh lime juice. Margarita once that was so delicious as well as a watermelon Mezcal cocktail. The beds were comfortable, rooms great overall. I would have like to have a bigger shower, but I didn’t spend a lot of time in the bathroom so the good things definitely outweigh that. The staff very much care about your experience. I do wish that they would make smoking stations far away from the main through fair areas, but when we were there, it was mostly European guests, who feel more comfortable with smoking, than Americans. Seeing the monkeys was amazing, although I wish they would enforce the no feeding the animals rules. We participated in several activities at the pools, although I think other all inclusive brands do more extensive scheduled activities. The night entertainment was definitely excellent
Stayed 5 nights in Apr 2025

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time spent here and all the staff and faculty were amazing.
Stayed 6 nights in Apr 2025

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We have been here many times and it seems to be getting less and less desireable. The food is ok and the staff are friendly but the entertainment and options for things to do are lacking. Also, they have one broken ATM and nowhere to get cash if you need. The fridge guy shows up every 2-3 days and leaves 2 beer. Cleaning staff are amazing though. We have been here 7 times and this last trip is now our final time.
Stayed 8 nights in Apr 2025

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and the staff were helpful, kind and polite.
Stayed 6 nights in Apr 2025

4/10 Poor

Wilmer

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
What we liked. 1. Breakfast 2. Food was decent. What we did not like. 1. Rooms were dirty and outdated. 2. We had to change rooms twice due to bugs and dirty rooms. 3. Mini bar never got refilled unless we ask for it. 4. Host at Food Bazaar made us wait when we had reservations at 7:30pm. Then, forgot about us and we had to remind her that we were waiting for our table. 5. Broken iron. We asked concierge for replacement and was never replaced. 7. No signs to know where restaurants were located. 8. Beach needs work. 9. Would not recommend this place.
Stayed 6 nights in Apr 2025

6/10 Okay

Quentin, Philadelphia Pape

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property had a ball first night there I definitely have to come back but will not pick the same rooms new but beat up and a lot of stuff was broken in our room staff tried there best to fix but they another side with better rooms I will try next time. If you go I will definitely recommend staying at least 7nights minimum it’s so much to do! Over my wife and I had a great time. Food was delicious from the seafood to BBQ and can’t forget about the steakhouse and hibachi which all is included in the price, just have to make reservations they must try resort!
Stayed 3 nights in Apr 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend the Grand Sirinis to anyone looking for an amazing mexican vacation experience! The staff and services were top notch and the food was well above average for an all-inclusive. The pools and beach were as adverised. There was a lot of seaweed which wasn't necessarily a problem but worth mentioning to people looking for a pristine white sand beach. We loved the lush tropical setting of the property and our kids loved seeing the wildlife. The activities and shows were a real production and worth it! Id recommended downloading the app and planning your daily activities and restaurant reservations on day 1. Overall, we were extremely pleased with our stay and look forward to visiting again!
Stayed 6 nights in Apr 2025

8/10 Good

Mary Margaret

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Pros: The resort was good, everyone was friendly, the housekeepers were very helpful. The shows the resort had at night were good. The golfcarts on the resort were amazing and the luggage service was amazing as well. Cons: there were no morning activities for visitors but it would have been nice to join one pilates class or pickleball. The paths at night were very dark and there should be better lighting. Construction was happening in a building not too far from us and we were unsure where to go, we found out after the fact that there was another path to our room. No tacos were served at the resort, which was unfortunate, the Mexican culture is a bit hidden at the resort. The room was not ready when we arrived at 3pm and check in was at 3pm. Once we got a room, the sofa bed looked dirty and we needed to call concierge to fix the sofa bed. The bathroom door was hard to open. There was a shower door handle that was very dirty. The chairs, ottoman and furniture were dirty. The details about the shopping tour provided by the resort were not explained well. The service at breakfast at Butchers was not prompt. We had lunch at the park place and the servers never came to us, but they came to the Caucasian guests (I'm a woman of color). We were informed by Karen on the last night of our stay that we had free hydrotherapy session, she stated she would escalate the issue but that never happened. I emailed guest services-no response. We had high hopes but my friend and I were let down.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
The food is great and the entire resort is beautiful. Have stayed at multiple resort previously and this resort is by far the best
Stayed 8 nights in Apr 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Charles Albert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff were very friendly and helpful. Manager Karen was extremely helpful dealing with offsite bookings and restaurant reservations. One attendant in the main buffet made paper roses for our granddaughters and was very attentive. Staff were very proactive in dealing with food allergies. Eating in the buffet was somewhat challenging with food allergies however specialty restaurants were amazing. Room was not very clean - mold in the lampshades and other areas. Entire property is in need of some TLC (maintenance, painting, etc.) Specialty restaurants had very limited availability and entertainment was late night.
Stayed 10 nights in Mar 2025

10/10 Excellent

Luke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful. Guadaloupe, the beach waitress was awesome!
Stayed 10 nights in Apr 2025

10/10 Excellent

Sergio

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The only thing I would like to improve would be check-in process and/or shuttle service provided by hotel
Stayed 6 nights in Apr 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

El hotel es hermoso, muchas actividades, comida excelente y un muy buen servicio.
Stayed 5 nights in Apr 2025