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Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5.0 star property

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Exterior
Sports facility
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub

Explore the area

View in a map
Zona Costera K256, Akumal, QROO, 77710
  • Place, Cenote Azul
    ‪7 min drive‬
  • Place, Cenote Cristalino
    ‪7 min drive‬
  • Place, Xpu-ha Beach
    ‪8 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite

8.0 out of 10
Very good
(437 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Quadruple

View from room

Deluxe Junior Suite Quadruple

7.8 out of 10
Good
(16 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Single

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Single

8.4 out of 10
Very good
(30 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Deluxe With Garden View

Free minibar, in-room safe, desk, blackout curtains

Suite Deluxe With Garden View

  • 52 sq m
  • Sleeps 5

View all photos for Deluxe Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Ocean View

8.4 out of 10
Very good
(38 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite

Free minibar, in-room safe, desk, blackout curtains

Mini Suite

7.0 out of 10
Good
(11 reviews)
  • 72 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View Quadruple

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Ocean View Quadruple

  • 52 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite Quadruple

Free minibar, in-room safe, desk, blackout curtains

Mini Suite Quadruple

  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Catch some rays on Grand Sirenis Riviera Maya Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature Hot tubs and free minibar items. Rooms open to balconies. This accommodation has separate sitting areas and is furnished with double sofa beds. 50-inch Smart televisions come with cable channels and Netflix.

Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, a health club and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 17 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The free breakfast at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive gets high marks from our customers. During your stay, you'll be close to Yal-ku Lagoon. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • For dining with ocean views, stop by The Park, one of the property's 10 restaurants and 10 bars/lounges
  • Splash around at the lazy river or swim in the 3 outdoor pools
  • Indulge with Ayurvedic treatments, detox wraps or aromatherapy at the spa
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests really like the accommodation for the spaciousness and cleanliness
  • 7 minutes by car from Cenote Azul and 7 minutes from Xpu-ha Beach
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Self parking is free. A complete renovation of Grand Sirenis Riviera Maya Resort & Spa - All Inclusive was completed in December 2024.

This 5-star Akumal property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM. The property hosts a free manager's reception daily.
The Park – Overlooking the ocean and garden, this restaurant serves breakfast, lunch and dinner. A children's menu is available.
Oishii – This restaurant specialises in Pan-Asian cuisine and only serves dinner. Reservations are required. Open daily.
Butchers – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.
Carnal – This restaurant specialises in Fusion cuisine and only serves dinner. Reservations are required. Open daily.
Lima – This restaurant specialises in Peruvian cuisine and only serves dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball
Children's club

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 10 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 3 poolside bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Butchers
  • Carnal
  • Lima
  • Oishii
  • The Park

Things to do

  • 2 outdoor pickleball courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Lazy river
  • Music library
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 18 buildings
  • 3 floors
  • Built in 2006
  • Communal living room
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Renovated entire property - December 2024
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.02 per accommodation, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 285 out of 474 reviews
Rating 8 - Good. 96 out of 474 reviews
Rating 6 - Okay. 48 out of 474 reviews
Rating 4 - Poor. 25 out of 474 reviews
Rating 2 - Terrible. 20 out of 474 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Minh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great features : beautiful pools, lazy river, coffee shops, good food, friendly stafff.
Stayed 10 nights in Oct 2025

10/10 Excellent

Joseph Robert

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edgar manager on duty was absolutely the best. He made sure our family was very comfortable and happy. He never disappoints thats the reason why we continue to come back and we make sure to tell our friends and family about this resort. Diana supervisor at the front desk made our check in very smooth. Walking into the resort after a long flight its always a pleasure to receive a warm welcome and thats what she and her staff jesus, Fernando, and i can not forget Erik Medina from guest services. He was amazing, always very attentive to our needs. David Baak from the buffet is the most caring and sweet young man we always look forward to seeing him. Cecilio from the sports center was amazing. He took us out on a bike tour around the property which was fun and informative after we did archery with him which was so much fun. Honestly there was no need to leave the resort. Leydi and lucia the two young ladies from the pool area including the rest of the pool staff were great. Bartenders at both pools were very hands on and friendly. Gigi,Eric and of course Bacon were absolutely the best. From volleyball ,exercise and playing bingo on raining days in the lobby they made sure we were never bored. The whole staff at this amazing resort from house keeping to concierge were amazing. My family and friends will definitely be back.
Stayed 7 nights in Oct 2025

10/10 Excellent

Joseph Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing, clean and stocked with coffee ,beer and water soda cant wait to go back
Stayed 7 nights in Oct 2025

10/10 Excellent

Chris I

Stayed 7 nights in Oct 2025

10/10 Excellent

Shaquille

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had fun with my fiancé and 2-year-old. Enjoyed my stay. Many shows and all kinds of great drinks and activities to do. Also a lot of food options.
Stayed 7 nights in Oct 2025

10/10 Excellent

Korbin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food and friendly staff always making sure you are getting what you need for a nice vacation
Stayed 5 nights in Oct 2025

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, 10/10! It was so great that we extended our stay. The food and drinks were wonderful, room was nice, and how can you have a bad day in a lazy river? Juan with guest services made the trip, he was extremely attentive and booked all our dinner reservations for us. He checked in with us daily and was always there to answer our questions. We will be back!
Stayed 5 nights in Oct 2025

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my boyfriend and I’s first time in Mexico and we couldn’t recommend Grand Sirenis enough. Our room (ocean view) and the resort, were always clean. The spa was lovely (we actually got a free 1hr hydrotherapy session from booking with Expedia, which was so relaxing) and, the food and restaurants were great (our favourites were Pueblito Lindo, Butchers and Oishii Teppanyaki). The staff were extremely welcoming, kind, informative and helpful. They were always checking in on us about our room, how our stay was and if we’ve booked any restaurants or have done any excursions. A few main people we would like to give a special shout out to is Edgar, Erik, Omar and our waiter from The Park buffet, Marcelino. We wanted to thank them and all the staff for making our experience so incredibly special and memorable. We hope to be back in the future!
This was our meal at Butchers
This was our meal at Puebilto Lindo
Stayed 7 nights in Sep 2025

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family absolutely adored the staff and service. Everyone was super attentive to our needs. Daggo and Eric Medina always gave us options and recommendations to the different services. Helped with our reservations and checked up on us. Thank you.
Stayed 4 nights in Sep 2025

10/10 Excellent

LaToya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't use the spa
Stayed 6 nights in Sep 2025

6/10 Okay

Jennifer Ashley

Travelled with group
Liked: Staff & service
N/a
Stayed 3 nights in Sep 2025

6/10 Okay

Shaquita

Liked: Staff & service, property conditions & facilities
Clean room nice prices for spa would have loved to swim with the dolphins I’ll do that next time concierge on arrival was a little rude I wouldn’t stay here again because it’s rather far from Tulum taxis where $160 round trip USD Indrive app is a better option but this resort is to far to catch a cheap ride shuttle was $87 which I think should be included.. OVERALL I GIVE IT A 4 Star
Stayed 4 nights in Sep 2025

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent.
Stayed 6 nights in Sep 2025

10/10 Excellent

Hristo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edgar and his team took great care of us. The room was fabulous and had a wonderful jacuzzi. The staff was kind and catered to our every need. The spa was wonderful, an experience to remember. Dolphins were a wonderful attraction. Snorkeling is a must. Restaurants were great, Carnal was our favorite. Buffet was up to par every single time. We hope to be back soon!
Stayed 6 nights in Sep 2025

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 10 nights in Aug 2025

10/10 Excellent

Molly Janice, Paradise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have enjoyed the Grand Sirenis 6 times. The updated lobbies,dining halls & especially coffee shops were amazing. We spent a lot of evenings enjoying a game in the coffee shop. The staff are always very friendly and eager to help. Adan in guest services went above and beyond to make sure our stay was comfortable and that we got into the a la cartes of our choosing. He was very quick to respond and very friendly. There were some things that I would suggest and would love to see changed 1: All new lounge chairs for quiet pool and for the beach 2: I was disappointed to see that the spot in the center of the lazy pool was no longer. I always enjoyed painting my own piece of pottery to take home. 3. There were parts of the resort that could use some cleaning attention for example under the stairs crossing over the quiet pool, cans that were there the full duartion of our trip. 4. I noticed that they pressure washed the main pool area every evening but it didn’t seem the quiet pool got cleaned. 5. Monkey poo on lounge chairs that was there for a few days while we were there and staff sweeping around the area but not cleaning the chairs. 6. Maybe suggest quiet hours in the restaurants, I found the music to be too loud at times and somebody with sensory overload it was too much at times. Overall we still enjoy the Grand Sirenis very much and we also enjoyed some time at the Spa
Stayed 10 nights in Sep 2025

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand sirenis has been amazing!! There is not one thing we can fault. Erik Medina has been fantastic, looked after us and made our trip. Our flight has been delayed by 2 days and Erik has sorted everything out for us. We will definitely be back
Stayed 13 nights in Sep 2025

10/10 Excellent

Julie, Fort Collins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful. We upgraded to an ocean view room - well worth it. Food was amazing. So many restaurants to choose from plus the buffet. Employees are so friendly and helpful. The beach was quiet and they kept the sea weed under control. We’ve visited Grand Sirenis several times and will go again! My ONLY complaint is the push for membership. We made it clear that we did not want a membership and were still almost stalked by “member services” They were friendly about it and we just had to give a hard NO everytime
Stayed 6 nights in Sep 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff at this resort. This is our second time here, and the staff are always friendly and go above and beyond to make your stay amazing. Our concierge team, Fernando, Dario, and Yessica , and also Omar, were very helpful and accommodating to our wants/needs/concerns. Food was great, coffee shops were a hit with us, and we loved the ice cream shop and tasty crepes. We had a great 4 day vacay!!❤️
Stayed 4 nights in Sep 2025

8/10 Good

Kym

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Housekeeping was great. Trying to get a dinner reservation was VERY challenging and the concierge staff were no help but the guest services were marginally helpful. The people who service the mini bars, coffee and waters took 4 days (out of 6) to finally get it right and supply us with enough water and coffee. Recommend to family/friends??? Maybe
Stayed 7 nights in Sep 2025

10/10 Excellent

Edwin Pastor romero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My name is Edwin R. Second time in this resort and we are more than satisfied on everything. customer services, food, very clean rooms, entertainment etc… I recommend it.
Stayed 5 nights in Sep 2025

8/10 Good

jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is great, staff is friendly and helpful, but if you looking for cold rooms its not the place everyplace is room temp at best the only 2 places where there is actual cold air is the ice cream parlors and the coffe shop.
Stayed 4 nights in Sep 2025

10/10 Excellent

KISHOR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ambience... Very Courteous, friendly, helpful, efficient staff. Convenient transportation. Numerous, delicious cuisine choices... Clean, well-eqipped rooms. Suggestions: 1. Frequent light sensor switch-offs were annoying. 2. Transportation frequency at times was inadequate.
Stayed 5 nights in Sep 2025

10/10 Excellent

Oscar Oswaldo, Hercules

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención de Erik Medina,Adán y Edgar Ponce desde el check in fue excelente,todo el staff fue muy amable y servicial pero tengo que darle un reconocimiento especial a Erik Medina ya que siempre fue muy servicial y con una excelente actitud y siempre con una sonrisa,recomiendo 100% este hotel
Stayed 6 nights in Sep 2025

10/10 Excellent

Yunaisy

Liked: Cleanliness, staff & service, property conditions & facilities
And the best part was the excellent costumer services in all the areas
Stayed 5 nights in Sep 2025