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Comfort Suites Albuquerque/North Journal Center

2.5 star property

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Photo gallery for Comfort Suites Albuquerque/North Journal Center

Free buffet breakfast
Indoor pool, pool loungers
1 bedroom, premium bedding, desk, iron/ironing board
Reception
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Gym
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
5251 San Antonio Dr NE, Albuquerque, NM, 87109
  • Place, ITT Technical Institute
    ‪9 min walk‬
  • Place, BPO Hospital
    ‪12 min walk‬
  • Place, Cliff's Amusement Park
    ‪2 min drive‬
  • Airport, Albuquerque, NM (ABQ-Albuquerque Intl. Sunport)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | 1 bedroom, premium bedding, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, desk, iron/ironing board

Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(51 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, desk, iron/ironing board

Suite, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(37 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Comfort Suites Albuquerque/North Journal Center

Hotel in Albuquerque with free breakfast and fitness centre
An indoor pool, a fitness centre and Access to hot tub are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and laundry facilities are on-site.
Comfort Suites Albuquerque/North Journal Center offers 70 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Comfort Suites Albuquerque/North Journal Center. During your stay, you'll be within walking distance of Cliff's Amusement Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 5-minute drive from Balloon Fiesta Park and 6 minutes from Sandia Casino
  • Pets welcome for a fee (restrictions apply)
Comfort Suites Albuquerque/North Journal Center offers its guests an indoor pool, Access to hot tub, and a fitness centre. WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served. The business-friendly Comfort Suites Albuquerque/North Journal Center also features complimentary newspapers in the lobby, laundry facilities, and a front desk safe. Free self parking is available.

Smoking is allowed in designated areas at this Albuquerque hotel.

Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 5 February 2025 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Hallway
  • Selected guestrooms
Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per person, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Albuquerque
Comfort Suites Hotel Albuquerque
Comfort Suites North Albuquerque Balloon Fiesta Park Hotel
Comfort Suites North Albuquerque Balloon Fiesta Park Albuquerque

Reviews

Comfort Suites Albuquerque/North Journal Center Reviews

7.6

Good

8.0/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 58 out of 141 reviews
Rating 8 - Good. 39 out of 141 reviews
Rating 6 - Okay. 15 out of 141 reviews
Rating 4 - Poor. 15 out of 141 reviews
Rating 2 - Terrible. 14 out of 141 reviews

Reviews

2/10 Terrible

DeAnna

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The entry way smells like vomit. My sister in law found a roach in her bathroom. The toilet in our initial room wouldn’t flush so we were moved to a different room. The bolt lock on my sister in law’s initial room wouldn’t unlock so her door wouldn’t shut so they were moved to a different room. The staff however are very friendly and very helpful.
Stayed 2 nights in Sep 2025

4/10 Poor

Bill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the hotel was being rehabed but expedia did not let us know no pool no hot tub it was torn up that was the reason we booked it very disapointed in expedia
Stayed 1 night in Sep 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

It’s a mess under renovation

This hotel is being renovated. It is a mess. The breakfast was not good The eggs tasted like plastic and all of the bread products were dried out . It would have been nice to know that they are being renovated and in a big mess before we booked it. Hopefully they can get it put back together and serve a edible breakfast
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Andre'

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was simple.
Stayed 1 night in Aug 2025

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2025

8/10 Good

KEN

Liked: Cleanliness, staff & service
The average ratings are due to renovations going on Once done, average rating could be bumped up. Staff was very friendly and attentive
Stayed 2 nights in Aug 2025

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it!
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Do not stay here!

Horrible hospitality from the breakfast lady. Please fire or this lady.
Stayed 2 nights in Aug 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ADA room not good

The room was small for ADA. My wheelchair and walker barely fit. The chair for the bathtub did not fit. 1
Stayed 1 night in Aug 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Currently under renovation so pretty good considering
Stayed 1 night in Aug 2025

2/10 Terrible

Murtadiy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall a pleasant stay, the beds and pillows were super comfy
Stayed 2 nights in Aug 2025

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower had no hot water and the hallways were absolutely littered with construction material and dust.
Stayed 1 night in Aug 2025

8/10 Good

Sarah

Liked: Staff & service
We slept well
Stayed 1 night in Jul 2025

10/10 Excellent

Rowan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, being renovated, desk staff friendly.
Stayed 1 night in Jul 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Was worth the stsy
Stayed 2 nights in Jul 2025

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Fine for a one night stop. Clean and comfortable. Breakfast is a plus. Had new supplies stacked up in the entry.
Stayed 1 night in Jul 2025

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Being remodeled
Stayed 2 nights in Jul 2025

8/10 Good

Felicia

Liked: Cleanliness, property conditions & facilities
It was good but i had a problem with reservation
Stayed 1 night in Jul 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth the price.

The staff were EXCELLENT!!! Hotel had everything needed. The only complaint was they advertised a hot tub and it was shut down the entire visit. The breakfast and amenities were great for the price. Clean rooms.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing that upset me was that the plugs in the room either didn't work or only worked with the light on. My phone didn't charge all night.
Stayed 1 night in Jul 2025

8/10 Good

Bryan, Fort Madison

Liked: Cleanliness, staff & service, property conditions & facilities
But of a bad smell in the room and WiFi acted to for a while. Otherwise pretty standard good stay.
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

NO

At check in, the person at the front desk was friendly and the room was clean. However, the beds were firm and very uncomfortable which made it difficult to get a good night sleep. There were no blackout curtains so we were awoken early in the morning by the bright light coming through the window. Breakfast was terrible. The food was meager. There were dry sausages, scrambled eggs that look like yellow crumbs, dry and stale hash browns, the hard boiled eggs were rubbery and the coffee was tasteless. The hotel is located in a bad area. Also, at check in at around 3:00 pm, we saw a young men sitting on a couch in the corner of the lobby and left at about 11:00 pm when we returned to the hotel, This made us a bit nervous about leaving the hotel. During breakfast, a homeless individual walked into the breakfast area, loaded up a plate with food, and walked out thorough a side door. We will definitely be staying somewhere else the next time we visit Albuquerque.
Stayed 1 night in Jul 2025