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Holiday Inn Asheville Biltmore by IHG

3.0 star property

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Photo gallery for Holiday Inn Asheville Biltmore by IHG

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
BBQ/picnic Area
Lobby
Property amenity
Breakfast and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
435 Smokey Park Hwy, Asheville, NC, 28806
  • Place, French Broad River
    ‪3 min drive‬
  • Place, Asheville Outlets
    ‪4 min drive‬
  • Place, Bob Lewis Ballpark
    ‪4 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(96 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Comm, Mobil, Roll Shwr)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Roll-in Shower (Comm, Mobil, Roll Shwr)

9.2 out of 10
Wonderful
(10 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Comm, Mobility, Access Tub)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Comm, Mobility, Access Tub)

9.2 out of 10
Wonderful
(11 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(32 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room

9.4 out of 10
Exceptional
(8 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Asheville Biltmore by IHG

This hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Holiday Inn Asheville Biltmore by IHG offers 156 accommodations with coffee/tea makers and complimentary newspapers. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Asheville Biltmore by IHG. During your stay, you'll be close to Bob Lewis Ballpark. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 5 minutes by car from Asheville Outlets and 5 minutes from Bob Lewis Ballpark
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
Holiday Inn Asheville Biltmore by IHG offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 7 meeting rooms are available. Event space at this hotel measures 4499 square feet (418 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Asheville Biltmore by IHG. Self parking is free. A complete renovation of Holiday Inn Asheville Biltmore by IHG was completed in May 2022.

Smoking is allowed in designated areas at this 3-star Asheville hotel.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
435 Grill – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7 to 16.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • 435 Grill

Things to do

  • 24-hour gym
  • Books
  • Games
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's games
  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 4,499 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Renovated entire property - May 2022
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Maximum 2 pets
  • Food and water bowls and an off-lead area are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 7 to 16.95 for adults and USD 0 to 0 for children
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 27 May and close on 30 September.
  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Asheville Biltmore Hotel
Biltmore Holiday Inn
Holiday Inn Asheville
Holiday Inn Asheville Biltmore
Holiday Inn Biltmore
Holiday Inn Biltmore Asheville
Holiday Inn Biltmore Hotel
Holiday Inn Biltmore Hotel Asheville
Holiday Inn Asheville Biltmore East Hotel Asheville

Holiday Inn Asheville Biltmore by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1002 reviews
Rating 8 - Good. 228 out of 1002 reviews
Rating 6 - Okay. 76 out of 1002 reviews
Rating 4 - Poor. 40 out of 1002 reviews
Rating 2 - Terrible. 36 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities
Great staff, nicer clean rooms. It was just a quick overnight stay for us but loved the hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the entire stay.
Stayed 1 night in Nov 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Nov 2025

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and well maintained. It seemed as if it had been recently renovated. We were pleased with the number of outlets and ports placed throughout the room as there usually aren't enough at most hotels. We ate dinner at the bar and grill. Our server was so nice and intuitive. The food was great and reasonable in price.
Stayed 1 night in Dec 2025

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christmas decor very pretty, but you really should fluff the braches first, kinda looked like a hot mess. Rooms clean and spacious. We have stayed here several times in the past. Breakfast seemed like left overs, need to use real eggs.
Stayed 2 nights in Dec 2025

8/10 Good

Donald A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't have breakfast
Stayed 4 nights in Nov 2025

10/10 Excellent

Cheryl

Clean, quiet, accomodating.
Stayed 1 night in Nov 2025

10/10 Excellent

Anne

Stayed 1 night in Nov 2025

4/10 Poor

anita

Liked: Cleanliness
Disliked: Staff & service
Double charged once again at HI
Stayed 1 night in Nov 2025

10/10 Excellent

Alyson

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. The room was clean and well appointed. The in-house food was delicious. I can’t say rnough
Stayed 1 night in Nov 2025

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Furnature was very outdated with chipped paint everywhere. The beds were rock hard most uncomfortable but I've ever slept in a matter of fact really didn't sleep much pillows were just for like a better word just crap feather pillows that had been half-filled and when you laid on it it just came over the top of your face because your head went all the way to the bed the second night I had to call and ask for some pillows because it was just I couldn't do it two nights in a row. We were on the second floor I am disabled and the elevator was out of service there's no free option for breakfast which I understand the buffet and that's great but at least have some fresh fruit or something bananas or apples something that somebody can get that isn't eating an entire Buffet at that price. Also even your cheapest one of the mill truck stop hotels have coffee 24 hours in the lobby this hotel didn't even serve coffee in the lobby after 10:00 a.m. that's ridiculous we called and asked for trash bags because we didn't have any in our room for the bathroom trash can or for the trash can in the bedroom we were told that somebody bring them up they never came. This was by far the worst hotel stay I've had in a very long time and I would never go back there and I would never recommend it to anybody. And if you do and you're not happy don't try to tell the front desk staff they just don't care.
Stayed 2 nights in Nov 2025

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was very clean and the bed was very comfortable.
Stayed 1 night in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Hotel and room were very clean,the staff was friendly and helpful.A very nice bar and restraunt with a very good breakfast.Only complaint is that the bushes at the exit to the highway need to be trimmed.Looking to the right to see the oncoming traffic was dangerous.
Stayed 4 nights in Nov 2025

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice open inviting lobby
Stayed 2 nights in Nov 2025

10/10 Excellent

Nidhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 1 night in Nov 2025

8/10 Good

Sharon

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Clean room , nice to have bar/resturant with a few food choices.
Stayed 1 night in Nov 2025

8/10 Good

Melony

Liked: Cleanliness, staff & service
Room was clean and staff was great
Stayed 2 nights in Nov 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the layout of this hotel it’s very different but fancy and very clean feeling. Had great food at the grill restaurant there as well, we enjoyed our stay!
Stayed 2 nights in Nov 2025

10/10 Excellent

Cheryl

Stayed 3 nights in Nov 2025

8/10 Good

Susan

Nice hotel. Will be in the area again soon and I will stay there again for sure. Cannot comment about the restaurant because I didn't use it.
Stayed 2 nights in Nov 2025

10/10 Excellent

Rachael

Travelled with family
The staff and child friendly accommodations were excellent! After a long car ride we were tired and ready for our hotel stay. The front desk staffers were very welcoming and helpful. We ate breakfast at the hotel restaurant; again, the staff was fantastic and the food was great. We’ve always stayed at a nearby hotel when we’re in the Asheville area, but as my husband stated ‘this hotel is a hidden gem!’ Thanks for your wonderful hotel, and friendly staff, we will definitely be returning customers.
Stayed 1 night in Nov 2025

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The restaurant in the hotel was better than anywhere we ate in the area.
Stayed 3 nights in Nov 2025

6/10 Okay

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very disappointed with expedia this property it is NOT by the Biltmore as advertised it is unsafe and room was and very bad quality of sheets and towels bath towels had "hair" and folded as "cleaned terrible experience
Folding towels had hair
Folding towels had hair on it
Stayed 1 night in Nov 2025

2/10 Terrible

Kirsten

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon checking in, the front desk associate was screaming at someone on the phone, to the point another employee had to ask her to stop. This felt weird at the time, and now after the post checkout experience we have had, it all tracks. After checking out, we were incorrectly charged a damage fee for the room that we stayed in for one night. We called multiple times asking what was damaged and were told someone “wrote on a lamp” and we were being charged to replace it. We spoke to the front desk and management multiple times to ask for photos of said damage, none ever came. We were eventually told the charge would be reversed from the hotel by their Manager, Brooke Jones, and had to call three different times, it has been 2 weeks and we still have no refund. If you stayed here, check your credit card, someone is clearly giving themselves side holiday bonuses on guests dime…
Stayed 1 night in Nov 2025

10/10 Excellent

Gerald A

Stayed 1 night in Nov 2025