I accidentally left my grandmother’s earrings on the kitchen counter after checkout and promptly sent a note about them. They assured me they had them and would ship them back to me on Monday. I was thrilled and expressed my immense gratitude. However, upon my return to the states, I sent them a daily note inquiring about the shipment and how much I needed to send to them for shipment fees, but they remained silent for days. Frustrated, I threatened to call Expedia, and only then did they finally respond, revealing that they hadn’t actually found the earrings. I’m assuming they found out they were diamonds and pawned them.
As for the room, the term “luxury” is a stretch. The complimentary airport transfers were nice, but they shouldn’t fool you into thinking this place is luxurious. The bed was uncomfortable, the kitchen was small, and the bathroom was unsanitary.
I’ve never left a negative review before, but I’m deeply disappointed with losing those earrings and their unprofessionalism. If I were in your shoes, I would choose a different accommodation.
