8/10 Good
Jim
Travelled with group
19 May 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely beautiful. Right on the beach and the pool beside it. Our room was beautiful too. Good size and nice balcony overlooking the property and view of the Aegean.
The only reason why I did not give this property an excellent rating is our room’s air conditioning was not working the first night we were there and the subsequent actions of the management. When we checked in we dropped our stuff in the room and headed straight to the beach/pool. When we came back into our room several hours later we noticed the room was warm and discovered the AC was off. We turned it on then headed out for dinner. By the time we got back to our rooms it was midnight and the room was still very warm so we came to the realization the AC wasn’t working. We did not sleep well at all. We left the patio door open but the bright light on the balcony could not be turned off and the birds started singing at 5:00am.
The next morning I asked the front desk to fix the AC or find us another room. The AC was eventually fixed but I asked the manager working for some sort of compensation since we had such a terrible night. The manager said because I did not complain the day before, he was unwilling to do anything. I pressed and they gave us two complimentary drinks in their bar. We paid for a premium room and received below standard service so I cannot give an excellent rating.
Another couple travelling with us did not have any issues with their AC. If anything the room was too cold.
Jim
Stayed 2 nights in May 2025