Uncomfortable bed, sheets and pillow.
The view on the Air Conditionning was a disgrace.
Loud.
No presence at the counter for check out.
Cheap breakfast in a basement with no windows.
Terrible and expensive.
Next time, I will go to jail. Same standard, for free, and probably better pillows.
The day shift lady was very unpleasant
Before the checkout, I requested an extension. I said any will help, she said no and claimed that the hotel is fully booked, looking at the booking website, I could see availability of rooms.
I travel a lot and use hotels often, this is the first time to get such refuse, from a 4 star hotel I expect a higher level of service
Beautiful hotel in a prime location of Athens. Staff was welcoming and very helpful. The breakfast was soo delicious and such a great amenity to staying here. Loved it!
Let me start by stating we enjoyed our stay at Pure Hotel particularly because of the charming concierge Karina who helped us with the safe (twice), brought us a box of tissues (Kleenex) as the hotel does not supply it, an extra blanket, and made restaurant recommendations. Let us add more positives: The hotel is located on a side street and is hence not noisy as the street has no bars or cafes (that is negated by clients going up and down assuming everyone else is awake). Comfortable king size bed and excellent A/C. Integrated bathroom with completely enclosed shower. Freshly painted and decorated.
Here are some minusses that show that the hotel should not be classified as a 4-star:
Only 4 hangers in closet
No box of paper tissue
No shower cap or other amenities
In fact you get just towels and soap No slippers
No iron or steamer
1 seat and 1 sofa: both have seen better days.
See picture: sofa has its back to TV, hence watching the Champions League final from the bed is murder on anyoneâs back. Room door of superior triple room and elevator door are so adjacent to the point you cannot enter room if elevator door is open (see picture)!
Modest breakfast (see picture).
Very close to restaurants, easily walkable to sites and transit, great shower, awesome breakfast. This part of Athens reminded us of Paris.
Staff not particularly helpful. Room areas very echoey and sound travelled everywhere. Even bathroom flushes could be heard throughout.