They steal your money would not let my workers check in because they did not have the right credit card for incidentals and then refused to refund my money for the room and said I was a no call No show. It was only a few hundred dollars. They must be really hard up for money.
Hotel was very convenient for us. We brought our dog and the room was very accommodating for her. Our room was
clean and parking was easy. Staff was helpful. Would stay again.
No breakfast! Coffee maker out of order, muffins put out each day, sub par. Your staff seemed embarrassed making excuses for the lack of breakfast. I was told days later that if you ask the front desk would make you a sausage and biscuit but trust me, it was not offered by the morning desk person. Sink in our room clogged drain, disgusting. Fitted sheets did not fit deep mattress. Uncomfortable.
Horrible experience with former staff that apparently quit during the stay, which is probably part of why they didn't care about the distress I was in for multiple reasons, so much I could say. Lack of cleanliness and comfort in second room of the stay. Nicole was the only reason I stayed on and didn't demand a refund but multiple things ruined the whole first part of a trip that I made to see family that I hadn't been able to see in years. (Not disability accommodation friendly or even in actuality very accessible) I wasn't going to even make this review but since you keep asking me every day in my email, this is the gist of it. (I actually stay in hotels for work very frequently and this was my worst experience in years, and it was meant to be a special personal trip).
No service to room for any of the five nights I stayed there. Women working at front desk were nice, but man working the early shift was insultingly rude every day. Room smelled bad. Bed comfortable. Poor Internet.
Stayed 2 prepaid days through Hotels.com. Desk clerk cussed out my husband telling us hotel.com hadn't paid for our stay and we would have to leave. The most professional hotel ever!