The unit was nice and building was beautiful. The issue we had was the main bedroom pillows smelled awful. We bought new pillows and sheets. I messaged the property manager and did not get a response. I understand can be missed when the unit is cleaned, but I expected a response to my message. Another note would be that you need to bring your own towels for the pool.
Fist of all let me say this property has nothing to do with the apartment rentals the actual apartment complex employees are good people and helpful now letâs talk about the actual apartment I rented through hotels.com first off when I got there the towels were stained and I never received new ones second the ac never worked and no one ever came to fix it then the lat day I was there the key fob stopped working and I couldnât get in my apartment since the property isnât directly related to the apartment I couldnât get any help getting in and weâll just skip over the fact that I got stuck in the elevator for 20 minutes all and all it was a nightmare
PARKING IS VERY EXPENSIVE. WE HAD TO PAY EVERY TIME WE LEFT THE PROPERTY. PLUS 20 DOLLARS A NIGHT. MOST AMENITIES WAS CLOSE , AND THE STAFF WAS VERY RUDE. ESPECIALLY THE SECURITY OFFICE. I HADE TO SHUTY BIRTHDAY PARTY DOWN IN THE SKY ROOM BECAUSE IT CLOSE AT 10. THE SECURITY AND STAFF WAS HORRIBLE. I WILL NOT BOOK AGAIN. I WAS A WASTE OF MONEY.
Everything went well. Fridge worked but poorly, freezer worked great, I made the personnel aware of an issue they were willing to accommodate and send a repair man out right, I told them it was fine and to get it fixed after I leave. Overall great property, great amenities, definitely a 5*!
As other guess have mentioned. Thry should offer more towels etc but still no one listened. I dint use the same rag for days. I use a new rag daily so this was a serious let down. The cleaner is Hispanic so the use fabulous was loud and made the floors slippery and not as clean to white socks test as well slippery. Didjt like that at all considering the recalls to that cleaner recently. Plus its not environmental sound porduct to use. I was scared to walk bear footed around for fear of allergic reactions or absorbing chemicals for Im 47 TTC and have to be extra careful to disruptors to my system.
The individuals at the front desk are great. Very friendly and helpful. Otherwise, this was not a good experience. Customer service from Global is awful. Do not answer phones or return voicemail. Took >24 hours into the stay to respond via email. Internet was down, hair all over the shower, and did not leave a complimentary pod for laundry (this apartment may not offer that, but I stayed 2 months ago and the other did). Good location, friendly onsite concierge, just the Global aspect is terrible.
The 2-bedroom apartment was beautiful, clean, and spacious. However, the chairs for the kitchen room table and the desk were cheap and flimsy; they need to put sturdier chairs to prevent someone from falling/injuring themselves when sitting in the chairs. The air conditioner worked, but did not cool the bedrooms; we were unable to check the vents to see if they were open or not because the vent location was too high up on the wall. Also, our first day there, we got stuck in the elevator and had to be rescued by the fire department. However, on a positive note, the location is great, the apartment was very nice and comfortable. My family and I would stay again!
Felt like home away from, Elevators need to be fixed only one working Elevator. Also parking is to expensive should be discounted rate for staying at the location. Other than would come and stay again.
Went for a funeral the room was overwhelmed with cleaning fumes 2 elevators worked and stopped at ever level we were on 19 for the first
Day the second day all elevators were down and had to walk down 19 flights with all my luggage
The room was great right up until I woke up to no power. I called for over an hour before someone finally called me back to explain it was a known outage. The power never came back on and I had to leave the room early. Luckily there was a chefs kitchen on the 8th floor and a Starbucks machine so I was able to grab some breakfast before I left.
Overpriced, communication with global is horrible. The company has these units inside a building with the residents. The housekeepers are subcontractors and only speak Spanish. The front desk staff Blaise & Dustin did there best to accommodate my family but they donât work for global luxuries
I loved almost everything about this place, but there were a couple of downsides.
The positives:
The building was very clean, and the front desk staff were exceptionally friendly. The apartment we stayed in was spacious and well-stocked with essentials. I would definitely book this place again if I'm in the area.
The drawbacks:
The water pressure in the shower was quite poor.
Only one of the four elevators was working in a building with over 20 floors. My husband and I had to take the stairs from the 13th floor multiple times during our stay.