Rooms were outdated. Bathroom door latched broke, Issues with the TV. The second room we had the refrigerator wasnât working.
The staff was great from the front desk, housekeeping & well as maintenance.
We booked this property with the understanding that itâs not a 5-star hotel and there would be some dinginess to be expected, but this hotel took ratchet to a whole new level. The room had stains everywhere, on the lampshades, towels, and carpet. The bathroom door was broken, there was mold on the ceiling, the handle to the sink was broken, they provided a half roll of single ply toilet paper. The water fountain in the lobby was broken. The elevator buttons had a mind of their own. They lock the entrance after a certain hour which creates the perception itâs in a dangerous area. Would not stay here again.
They were having some kind of key issue, we had to get our keys remade 3 times because they stopped working. And the staff wasnât very courteous or kind, someone ran the vacuum right next to where I was taking a conference call and then gave me nasty looks the rest of the morning after I said something.
Overall, it seemed to be well cared for by staff. All staff members were excellent! This was great because good customer service and pleasant social skills are rare today!