We booked this rental for a group of 6 adults traveling to AC for a tournament. The morning of check-in we received and email containing the door lock codes and basic directions.
Upon arrival we discovered that the rental is an apartment on the 3rd floor with walk up access only. This was not mentioned anywhere in the listing or the check-in email. We can deal with that, but the next person may not be able to make that work. It should have been noted.
There is no parking for this building. One the table were 2 parking passes allowing you to park within a 2 block radius. Six adults staying for a week have more than overnight bags. With a lack of parking and 3 flights of stairs to carry our belongings we had to double park with our flashers on and make multiple trips. The closet parking spot was the full 2 blocks away. Three different nights during our stay we had to park 3 blocks away and feared our cars getting towed.
Our second night returning to the rental there were 4 cars parked on the wide sidewalk blocking the walkway to the door, I have photos of the vehicles parked right up against the building.
Overall the unit was clean on arrival. First sign something was amiss was the cockroach that ran up the hallway wall 15 mins after we opened the door. While eating pizza in the dining room another ran up the wall. We bagged all of our food in ziplock bags and kept nothing out. Morning #3 and there were multiple roaches in the shower with the black tile. I let the mice slide because it's cold outside and they were probably trying to stay warm... but not roaches.
The unit itself was clean but hard to work with. There are zero bedside tables, no dressers and unusable closets. The twin beds in the rooms became places to lay put clothes and store your stuff. The "4th bedroom" is barely wider than the twin size bed in it. I assume that's why it's not shown in the photos.
The hosts didn't bother us during our stay, so no horror host stories here. On our last day we asked to extend our stay by one night, they quoted us a 1/3 of the price of our week stay. After discussing a reasonable price they sent a payment link and then deactivated it before we could make the payment. Then they stopped answering the phone and replying to messages. We went elsewhere.
We have rented all over the country multiple times with VRBO, this is my first negative review and I dont take it lightly. I'm limited on characters or I could go on.