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Bianco off Queen

4.0 star property

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Photo gallery for Bianco off Queen

Front of property
Reception
Jetted bathtub
Hallway
Flat-screen TV

Reviews

5.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Laundry room

Explore the area

View in a map
2 White Street, Auckland, 1010
  • Place, University of Auckland
    ‪1 min walk‬
  • Place, Queen Street Shopping District
    ‪3 min walk‬
  • Place, Sky Tower
    ‪11 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Two Bedroom Budget Apartment - One King & One Single Bed

Flat-screen TV

Two Bedroom Budget Apartment - One King & One Single Bed

  • 65 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Studio Budget

Studio Budget | In-room safe, blackout curtains, iron/ironing board, free WiFi

Studio Budget

  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Budget Apartment

One Bedroom Budget Apartment | Living area | Flat-screen TV

One Bedroom Budget Apartment

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for One Bedroom Superior Apartment

One Bedroom Superior Apartment | Living area | Flat-screen TV

One Bedroom Superior Apartment

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Two Bedroom Standard Apartment

Two Bedroom Standard Apartment | Private kitchen | Fridge, microwave, dishwasher, coffee/tea maker

Two Bedroom Standard Apartment

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Two Bedroom Superior Apartment

Two Bedroom Superior Apartment | In-room safe, blackout curtains, iron/ironing board, free WiFi

Two Bedroom Superior Apartment

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

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About this property

Bianco off Queen

This smoke-free hotel features self parking, dry cleaning and laundry facilities. WiFi in public areas is free. Other amenities include multilingual staff assistance. Housekeeping is available on request.
Bianco off Queen offers 46 accommodations with washers/dryers and a safe. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

During your stay at Bianco off Queen, you're just a quick walk from Queen Street Shopping District. Free WiFi in public areas, dry cleaning service and self-parking (surcharge) are available.
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include laundry facilities, multilingual staff and a lift
  • Steps from Queen Street Shopping District and 13 minutes on foot from Sky Tower
As a guest of Bianco off Queen, you'll find multilingual staff, laundry facilities, and dry cleaning/laundry services. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Auckland hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (NZD 35 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 14 floors
  • 2 buildings
  • Built in 2008
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Heating
  • Iron/ironing board
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 65.00

Special check-in instructions

The property charges 2 per cent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are available for NZD 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: NZD 35 per night
  • Late check-out fee: NZD 65.00 (subject to availability)
  • Crib (infant bed) fee: NZD 10.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 7:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
WiFi is limited to 1 GB (gigabyte) per day, per room.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.
  • Alcohol isn't served at Bianco off Queen.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Bianco off
Bianco off Queen
Bianco off Queen Apartment
Bianco off Queen Apartment Auckland
Bianco off Queen Auckland
Bianco Queen
Bianco Off Queen Auckland, New Zealand
Bianco Off Queen Hotel Auckland Central
Bianco Off Queen Auckland
Bianco off Queen Hotel
Bianco off Queen Auckland
Bianco off Queen Hotel Auckland

Bianco off Queen Reviews

Reviews

5.8
Rating 10 - Excellent. 81 out of 1000 reviews
Rating 8 - Good. 229 out of 1000 reviews
Rating 6 - Okay. 278 out of 1000 reviews
Rating 4 - Poor. 244 out of 1000 reviews
Rating 2 - Terrible. 168 out of 1000 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Verified traveller

The hotel was pretty central within Auckland, easy to find. The security deposit of $150 actually takes at least 3 weeks to go back into your bank account...not 3-5 working days as we were told.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good bed and nice view. Room safe was broken. Televison had to be hooked up, bathroom light was burned out. Overall a good place to stay. Staff was responsive.
Stayed 5 nights in Feb 2020
Verified

8/10 Good

Dani

Liked: Cleanliness, amenities
Decent apartment to stay at. Did not like sharing balcony with the room next door, that was not mentioned anywhere.
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property was not for me. I did not feel safe with it's location or the layout of the property. It was generally run down and tatty. This property is mainly either for long term stay or people own their own unit (tenants).
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
All basic amenities included. Clean and well maintained.
Stayed 4 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Convenient location and ability to park car prior to 2pm check in and a little after check out was awesome
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
I really liked the layout of the apartment and the cleanliness
Stayed 2 nights in Feb 2020
Verified

8/10 Good

J

Liked: Cleanliness
Appropriate place to sleep, nothing special about the hotel
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prettig personeel bij de receptie. Wasmachine was stuk in apptm, toen is de was voor ons gedaan! We sliepen aan de achterkant, daar was ‘s nachts geluidsoverlast: praten, harde muziek. Dit was het enige minpunt hier.
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima plek! Goede bedden, we mochten wat later uitchecken, schoon. Alleen jammer dat er alleen uitzicht op binnentuin was, we konden geen lucht zien vanaf ons balkon op 1 hoog.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property - good welcome - clean rooms - good location
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, very clean, friendly staffs. would love to stay again in the future
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
liked how it had a balcony and kitchen utensils. Comfortable beds. clean and good location. Didn't like how the hall ways smelt and parking was expensive. Also should say somewhere that you need ID of the person that booked the accommodation.
Stayed 2 nights in Nov 2019
Verified

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Terrible smell from the cleaning products they use. We stayed for two nights and asked for our room to be serviced. They changed most towels and gave us more body wash but they did not get rid of the kitchen rubbish or make beds. There was tea and coffee but no jug. Room was cold as there was minimal natural light.
Stayed 2 nights in Nov 2019
Verified

6/10 Okay

Verified traveller

It was ok, clean and tidy. But the escalator lift kept me up, the bing before door opens. All night, so hopefully you could get tgat sorted Regards Che
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Craig

Liked: Cleanliness, amenities
Property had everything you need but would be nice to have a vending machine with water and others for the property
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness
Staff very friendly and helpful Room seemed a bit tired and the bathroom wasn’t very clean
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great functional little apartment. Was a bit further away from the main part of the city than I would have liked.
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallways and room were smelly. Broken furniture, large damp spot in dining area. Smoke fumes in hallways and lifts. Very noisy, fairly seedy neighbourhood. Bedding requests not conveyed.
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Price was right, right in CBD, good size buget apartment for two people. Free internet yes! Helpful person at 24 hour reception. Some of the power points - one at kitchen bench and one behind main bed were not usable just could not get the plug into the socket. The lamp light needs replacing in main room. The TV remote was not working but was sorted within 20 minutes. Basic TV channels, washing machine and dryer were a bonus. I would definately book again if price is right.
Stayed 4 nights in Oct 2019
Verified

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

$35 to park a car!

The building needs renovations. The charge for car parking is excessive.
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Briony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Nice staff but below-standard facilities and room

The staff were really nice and helpful. Unfortunately the actual room and facilities were not up to standard, and so I don't think I will be staying here again. There were signs up on every door but ours about a flood contamination, hazard zone etc. which made me wonder how our room could possibly have escaped damage, and how we were allowed to be staying in it. One elevator was out of order. There was a big stain on the carpet in one bedroom. One lightbulb in the bathroom wasn't working which made the room very dark, and the curtain didn't completely pull around the shower area, meaning that most of the bathroom floor got wet. The TV had bad reception and the resolution was set up incorrectly so that it cut off parts of the channel/show. There were only about 3 or 4 channels. The extra blankets had old food stains on them so clearly hadn't been washed recently. The dining table was sticky and not properly clean. Also, it would have been nice to have a few more basic supplies such as a teatowel and a box of tissues. For the price we paid, I don't think it was very good value for money, and the only thing that this place had in the positive column was a good location and friendly staff. It's a shame but I will likely not return here unless I know that these problems are corrected.
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I was really gutted with this stay. I was in Auckland for the marathon and had little sleep or comfort so it effected my run 😞. I rated the bathroom dirty due to black mold, hair in shower and something sticky on drawer handles, and got a call from the on duty manager at 10pm (I was asleep) about it and we agreed it'd be looked at in morning and then he knocked on door half an hr later, persistently. Which was inappropriate, weird and actually intimidating. Then a cleaner turned up the next night after I was out all day and interrupted my only couple hrs actually there and awake. Then the immediate neighbour's had a party from 6pm with music and talking so loud I couldn't hear my TV or sleep. Management did talk to them. But the lower level of noise only latest 15 mins, several hours later it did quieten cos they went out. There were also a lot of broken and worn things, the security chain on the door, which I felt I needed!, broken wheels on oil column heater (the only heating, which seemed an odd option), one socket didn't go in bedroom and there were no sockets near head of bed so couldn't charge phone overnight beside bed. Towel rail had broken bracket fixing it to wall. Any the TV didn't work. Thankfully my brother was dropping me off and he sorted that. And communication was bad. I rung ahead to book late checkout. Had to re book when arrived. Then got a call on the day telling me I had to be out. So had to explain again. All just too hard.
Stayed 2 nights in Oct 2019
Verified

2/10 Terrible

John

Liked: Staff & service
Disliked: Room comfort

do not stay here

Very dodgy neighbourhood, stayed 7 nights, every night fighting arguing screaming and smashing bottles, photos on line are not accurate, fresh towels every day, no cleaning though, opened the washing machine and found someone elses underwear in the machine. wifi almost non existent
Stayed 7 nights in Oct 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was a cleaning chemical or something in the hallways that caused me to have a massive allergic reaction
Stayed 1 night in Oct 2019