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SkyCity Hotel

4.5 star property

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Photo gallery for SkyCity Hotel

Front of property
Property amenity
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
Yoga
11 restaurants, lunch, dinner served; American cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
Corner Victoria and Federal Streets, Auckland, 1010
  • Place, Sky Tower
    ‪1 min walk‬
  • Place, SkyCity Casino
    ‪1 min walk‬
  • Place, University of Auckland
    ‪8 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪26 min drive‬

Room options

View all photos for Premium King Room

In-room safe, desk, laptop workspace, iron/ironing board

Premium King Room

9.2 out of 10
Wonderful
(237 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium King Room

In-room safe, desk, laptop workspace, iron/ironing board

Premium King Room

  • Sleeps 2

View all photos for Premium Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Premium Twin Room

  • Sleeps 3

View all photos for Premium King Suite

In-room safe, desk, laptop workspace, iron/ironing board

Premium King Suite

  • Sleeps 2

View all photos for Premium Two Double Suite

In-room safe, desk, laptop workspace, iron/ironing board

Premium Two Double Suite

  • Sleeps 3

View all photos for Premium Family Suite (incl Sky Tower Family Pass)

Premium Family Suite (incl Sky Tower Family Pass) | In-room safe, desk, laptop workspace, iron/ironing board

Premium Family Suite (incl Sky Tower Family Pass)

9.0 out of 10
Wonderful
(4 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 2 Single Bunk Beds and 1 Single Bed

View all photos for Premium Room, 1 King Bed, Courtyard View

Premium Room, 1 King Bed, Courtyard View | In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed, Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Courtyard View

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Double Beds, Courtyard View

9.0 out of 10
Wonderful
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Accessible King Room

In-room safe, desk, laptop workspace, iron/ironing board

Accessible King Room

8.0 out of 10
Very good
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Accessible Twin Room

9.8 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Family Suite

In-room safe, desk, laptop workspace, iron/ironing board

Premium Family Suite

  • Sleeps 2

View all photos for Premium Twin Room

City view

Premium Twin Room

9.2 out of 10
Wonderful
(124 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Courtyard King Room

In-room safe, desk, laptop workspace, iron/ironing board

Premium Courtyard King Room

  • Sleeps 2

View all photos for Premium Courtyard Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Premium Courtyard Twin Room

  • Sleeps 3

View all photos for Accessible Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Accessible Twin Room

  • Sleeps 3

View all photos for Accessible King Room

In-room safe, desk, laptop workspace, iron/ironing board

Accessible King Room

  • Sleeps 2

View all photos for Premium King Suite

Premium King Suite | In-room safe, desk, laptop workspace, iron/ironing board

Premium King Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin Suite

Premium Twin Suite | In-room safe, desk, laptop workspace, iron/ironing board

Premium Twin Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

SkyCity Hotel

11 restaurants, a casino and 4 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, valet parking and massage/treatment rooms are on-site. Change of towels is available on request
SkyCity Hotel offers 323 accommodations with a safe and free newspapers. This Auckland hotel provides complimentary wired and wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
SkyCity Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Sky Tower. Enjoy features like free WiFi in public areas, plus 11 restaurants and 4 bars.
  • Free WiFi
  • Enjoy American cuisine at Andy's Burger & Bar, one of the property's 11 restaurants and 4 bars/lounges
  • Valet parking and self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Sky Tower and SkyCity Casino
There are 11 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. A casino, a fitness centre, and spa services are also featured at the luxury SkyCity Hotel. Parking is available for a fee.

This 4.5-star Auckland hotel is smoke free.

Andy's Burger & Bar – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Orbit 360 – This brasserie specialises in local and international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Fortuna – This buffet restaurant serves lunch and dinner. Open selected days.
Federal Deli – On-site delicatessen. Open selected days.
MASU by Nic Watt – This restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (NZD 35 per day)
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)
  • Limited on-site valet and self parking

Food and drink

  • 11 restaurants
  • 4 bars/lounges

Restaurants on site

  • Andy's Burger & Bar
  • Federal Deli
  • Fortuna
  • MASU by Nic Watt
  • Orbit 360

Things to do

  • Casino
  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (90 centimetre high)
  • Height-adjustable showerhead
  • Lift (131 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchairs on site

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The property charges 1.8 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Breakfast is served at The Terrace, located on level 7 of The Grand by SkyCity hotel.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: NZD 35 per day
  • Valet parking fee: NZD 60 per night (in/out privileges)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hotel Skycity
Skycity
Skycity Auckland
Skycity Hotel
Skycity Hotel Auckland
SKYCITY Hotel Auckland, New Zealand
SkyCity Hotel Hotel
SkyCity Hotel Auckland
SkyCity Hotel Hotel Auckland

SkyCity Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1317 out of 2024 reviews
Rating 8 - Good. 481 out of 2024 reviews
Rating 6 - Okay. 133 out of 2024 reviews
Rating 4 - Poor. 56 out of 2024 reviews
Rating 2 - Terrible. 37 out of 2024 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

George

Stayed 1 night in Nov 2025

10/10 Excellent

Donna

Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
11/10 stay at Sky City! The staff at reception were incredible. We were able to check in early and they were super knowledgeable about the surrounding area. Our room was excellent, super comfortable bed, and the hotel was very quiet. Never heard our neighbours or any disruptions. We had an issue with the Aircon in the room and it was fixed in minutes by the maintenance staff. We also had a an issue with slow wifi and a booster was delivered to our room and set up within 15 minutes. Again, 11/10. The great staff really made the stay.
Stayed 3 nights in Nov 2025

10/10 Excellent

Olena

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine. I enjoyed to stay there.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mary Rose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and clean. We found all the staff very helpful. We also appreciated how convenient the hotel was located near the shopping area.
Stayed 2 nights in Nov 2025

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice size room, comfortable bed.
Stayed 1 night in Oct 2025

8/10 Good

Kingi, Henderson

Good
Stayed 1 night in Nov 2025

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy and welcoming as usual
Stayed 1 night in Nov 2025

10/10 Excellent

Peggy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing! Highly recommend!!
Stayed 2 nights in Nov 2025

8/10 Good

Rewi

Liked: Cleanliness, amenities, property conditions & facilities
Good clean room
Stayed 2 nights in Nov 2025

2/10 Terrible

SIVA KUMAR

Travelled with family and small children
Liked: Amenities, property conditions & facilities
There were lot of noises around our room in lobby H1 and 118 room number around 3.15 AM .. It’s annoying .. reported to manager also while check out..
Stayed 1 night in Nov 2025

6/10 Okay

Yvette

Liked: Property conditions & facilities
The room was okay. The bed was really comfortable. I did notice that after my room was cleaned it wasn't put back in the same pristine condition it was when I initially checked in. The pillows weren't staged, the towels in the bathroom were not neatly placed, and the desk wasn't wiped down. Also, the per day parking was expensive and the hotel wasn't clear about the parking rate/ policy when I called in advance. I had a rental car and I was charged $17 dollars USD each time I took the car out of the parking structure. It costs $60 per day for the valet with unlimited entry/exits, and $17 even if you park the car for the day. Ridiculous. I would think that with a casino attached and paying the regular room rate, the hotel could eat the cost of parking for guests. I had a sleep in day due to jet lag and was really disappointed in the dine in menu and walked to the supermarket down the street for food instead. With that said, the staff was cordial and the hotel itself, although a bit gimmicky, was spotless. They were able to provide me with early check in, thus the 3 stars. If not for that it would've been 2.5 stars. However, once was enough, I wouldn't stay at SkyCity again. I'll look for more welcoming options when I return to Auckland.
Stayed 3 nights in Nov 2025

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We thoroughly enjoyed our stay, albeit too short! We had the suite which not only had the 2 beds we hoped for, but a wonderful living space and a huge bathroom! The bathrobes and slippers were the icing on the cake! Thanks for wonderful service and accommodation - we highly recommend!
Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Stayed 4 nights in Nov 2025

10/10 Excellent

SIOSE

Stayed 6 nights in Nov 2025

10/10 Excellent

Greg

Stayed 1 night in Nov 2025

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place,
Stayed 2 nights in Nov 2025

10/10 Excellent

Wayne J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was only there for a brief overnight city stay to attend a function. Good service, nice comfortable room, reasonable price. Well worth it.
Stayed 1 night in Nov 2025

6/10 Okay

James

Air conditioning not so good
Stayed 1 night in Oct 2025

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was old and worn, shower handle fell off just before shower.
Stayed 1 night in Nov 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2025

10/10 Excellent

Suli

Liked: Cleanliness, amenities, property conditions & facilities
Amazing attentive staff!
Stayed 1 night in Nov 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the location. Everything was very walkable in the city. Staff was friendly and rooms were clean and quiet.
Stayed 2 nights in Nov 2025

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness, property conditions & facilities
Just a hotel room
Stayed 1 night in Nov 2025