Embassy Suites by Hilton Austin Downtown South Congress

3.5 star property

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Photo gallery for Embassy Suites by Hilton Austin Downtown South Congress

Lobby
Lobby
Indoor pool
Lobby lounge
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Air-conditioning
  • Gym

Explore the area

View in a map
300 S Congress Ave, Austin, TX, 78704
  • Place, South Congress Avenue
    ‪1 min walk‬
  • Place, Lady Bird Lake
    ‪3 min walk‬
  • Place, Palmer Events Center
    ‪7 min walk‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪14 min drive‬

Room options

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (1 King, 1 Double, Sofa Sleeper)

  • 52 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (2 Queen, 1 Double, Sofa Sleeper)

  • 52 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 1 Double Bed

Room, 1 Bedroom, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

Suite, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(5 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(12 reviews)
  • 43 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

Premium Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Suite, 2 Queen Beds, Accessible, Bathtub

  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, 2 Bedrooms, Accessible, Bathtub

  • 52 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Premium Suite, 2 Bedrooms, Non Smoking, Bathtub

  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Premium Suite, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(44 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Premium Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, City View

8.8 out of 10
Excellent
(15 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(58 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Hearing Accessible One Bedroom King Suite

  • Sleeps 4

Mobility/Hearing Accessible King And Double Suite With Roll-In Shower

  • Sleeps 5

Suite, 1 King Bed (Peloton Bike)

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Two Bedroom Embassador Suite

  • Sleeps 4

Two Queen Two Room Suite

  • Sleeps 6

Hearing Accessible Two King Two Bedrooms Suite

  • Sleeps 4

Mobility/Hearing Accessible King Suite With Tub

  • Sleeps 4

Mobility/Hearing Accessible Two Queen Two Room Suite With Tub

  • Sleeps 4

Hearing Accessible Two Queen Two Room Suite

  • Sleeps 4

Two Room Premium King Suite

  • Sleeps 4

Mobility/Hearing Accessible Premium King Room With Roll In Shower

  • Sleeps 4

Two Room Premium King Suite With City View

  • Sleeps 4

Mobility/Hearing Accessible King Suite With Roll In Shower

  • Sleeps 4

King Two Rooms Suite With City View

  • Sleeps 4

2 Room Suite-1 King Bed With Peloton Bike

  • Sleeps 4

Two-Room King Suite-Non-Smoking

  • Sleeps 4

Double Room

  • Sleeps 1

Two Bedrooms Suite With King And Double

  • Sleeps 5

Two Bedrooms Suite With Two Queen And Double

  • Sleeps 7

Similar properties

About this property

Embassy Suites by Hilton Austin Downtown South Congress

Hotel with free breakfast, steps from South Congress Avenue
This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Weekday breakfast is free. Other amenities include a bar/lounge, a snack bar/deli and WiFi in public areas.
Embassy Suites by Hilton Austin Downtown South Congress offers 262 accommodations with laptop-compatible safes and a safe. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Austin hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Embassy Suites by Hilton Austin Downtown South Congress. During your stay, you're just a quick walk from South Congress Avenue. You'll find features such as a free manager's reception, plus an indoor pool and a restaurant.
  • Free cooked-to-order breakfast served daily
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from South Congress Avenue and 5 minutes on foot from Lady Bird Lake
  • Cats and dogs welcome for a fee
Embassy Suites by Hilton Austin Downtown South Congress offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee.

Event space at this hotel measures 3030 square feet (281 square metres) and includes conference space. The business-friendly Embassy Suites by Hilton Austin Downtown South Congress also features multilingual staff, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This 3.5-star Austin hotel is smoke free.

Guests are served a free cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Embassy Suites by Hilton Austin Downtown South Congress has a restaurant on site.
SoCo Bar & Bites – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 55 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • SoCo Bar & Bites

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3,030 square feet of conference space
  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Covered self-parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Austin-Downtown/Town Lake
Embassy Suites Hotel Austin-Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Hotel
Embassy Suites Austin-Downtown/Town Hotel
Embassy Suites Austin-Downtown/Town Hotel
Hotel Embassy Suites Austin-Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Hotel
Hotel Embassy Suites Austin-Downtown/Town Lake Austin
Austin Embassy Suites Austin-Downtown/Town Lake Hotel
Embassy Suites Austin Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Austin
Embassy Suites Austin Town
Embassy Suites Hilton Austin Downtown South Congress
Embassy Suites by Hilton Austin Downtown South Congress Hotel
Embassy Suites Hilton Austin Downtown South Congress Hotel
Embassy Suites by Hilton Austin Downtown South Congress Austin
Hotel Embassy Suites by Hilton Austin Downtown South Congress
Embassy Suites by Hilton Austin Downtown South Congress Austin
Embassy Suites Hilton Hotel
Embassy Suites Hilton
Embassy Suites Austin Downtown/Town Lake

Embassy Suites by Hilton Austin Downtown South Congress Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 509 out of 1003 reviews
Rating 8 - Good. 210 out of 1003 reviews
Rating 6 - Okay. 145 out of 1003 reviews
Rating 4 - Poor. 72 out of 1003 reviews
Rating 2 - Terrible. 67 out of 1003 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Inna

Stayed 2 nights in Sep 2025

10/10 Excellent

Heather, Ashland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the breakfast everyday! The staff were wonderful! All of them. But a special shout out to Diamond at the front desk. She made everyone feel so welcome at check in. She has a fantastic memory; greeted everyone by name for the rest of their stay, and she went above & beyond to make our stay wonderful! Your staff are the main reason we will return to stay here!
Stayed 3 nights in Oct 2025

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Eloy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great as usual. We’ve been staying here for the last four years. Only reason I gave a 4 on property was because 2 out of the three elevators were not working during our stay which made going up, and down, from our room a bit of a chore.
Stayed 2 nights in Jul 2025

8/10 Good

sean

Stayed 2 nights in Oct 2025

8/10 Good

Leif Erik, Katy

Stayed 2 nights in Sep 2025

10/10 Excellent

AnA

Stayed 2 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service
The room was clean, but drab and dated. Some furniture in the lounge was lightly damaged. Breakfast buffet was good. Front desk staff was nice, but I had to ask multiple times to get sofa bed linens delivered. One day they failed to clean the room because of a language glitch; another day they didn’t leave wash rags with the other bathroom linens. The room had an ironing board but no iron. Front entrance is awkward for dropping people off or pickup.
Stayed 4 nights in Sep 2025

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every great
Stayed 2 nights in Sep 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the bed and pillows were very comfortable. The breakfast was great, especially the fresh made to order omelets. Great location with many shopping, dining and event choices in walking distance. Walking distance to the Palmer events center.
Stayed 2 nights in Sep 2025

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All over.
Stayed 2 nights in Sep 2025

10/10 Excellent

Collin Turner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

adrian

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Gross

The room was filthy, old and dirty. Stains on beds and torn drapes. Restroom was so dirty. Toothpaste drip stains on cabinet. Hair on floor and in shower. We literally had to shower with flip flops on.
Stayed 1 night in Sep 2025

2/10 Terrible

Wayne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Christian

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Great location, room renovations required

Location on south congress is perfect for walking distances, very centric. Rooms are in poor conditions Bathrooms are in good conditions Room was not tidy. Lots of trash under sofa, behind TV Units, and mini bar was leaking VERY FRIENDLY AND KIND STAFF
Stayed 2 nights in Sep 2025

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am so disappointed in the Embassy Suites in Austin. I booked a room for my wife for a week's stay at this hotel to visit her daughter, who is my step daughter. She happens to be mixed, and I love her dearly. Not that this matters to me, but it will be relevant later. My wife goes to check in, and is met by the the night front desk manager, Diamond. She is extremely kurt and very unfriendly. She then told my wife that she could not check in to the room since I made the reservation and that I had to be there. She would not agree to call me and get my approval. She said I should have made the reservation directly with the Hotel and NOT Hotels.com. She was extremely rude to my wife and basically said she would not let her check in. So then my stepdaughter, who is half black came in. Diamond, if you haven't figured it out is also Black. As soon as my stepdaughter went up to the front desk, all of a sudden, Diamond puts on the charm and hospitality saying, well hello darling, don't you look beautiful and how can I help you sweetie. My wife then steps up to the counter, and Diamond knew she's been caught being a Racist Pig! My stepdaughter tells Diamond that this is her Mom, and ask her how we can solve this problem so her Mom can check into the room? In any event she is now allowed to check into room. However the room is dirty has a used condom under bed. Her room never was not cleaned for 2 days she was there even though she went to the front desk to tell them. 👎
Stayed 4 nights in Sep 2025

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay with great staff, accommodations and location for our Congress Bridge Bat Excursion!
Stayed 2 nights in Sep 2025

4/10 Poor

shehanaz

Business traveller, Travelled with pets
Disliked: Staff & service
Staff not helpful at all with anything.
Stayed 2 nights in Sep 2025

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close in proximity to all attractions
Stayed 2 nights in Sep 2025

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place stay
Stayed 1 night in Sep 2025

10/10 Excellent

Sajiah

Business traveller
Liked: Cleanliness, staff & service, room comfort

A+ customer service

It’s an older style hotel. There was some issues with the lock on my room. But engineering was there in like five seconds no joke and the customer service with excellence. The breakfast was really good. It was typical hotel breakfast with bacon sausage and eggs, but it was real food and super clean. I would definitely stay there again. It’s a great little stay in Austin especially if you’re there for business and not luxury.
Stayed 1 night in Sep 2025

8/10 Good

joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel, Watsonvile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

NICHOLAS

Stayed 2 nights in Sep 2025