I just booked a property through VRBO for the first time and the check-in and check-out process with the property owner was smooth. She was very prompt in communicating with us and everything mentioned in the ad was accurate. The property interior looked exactly like the photos in the ad and was clean. The only minor drawbacks were that the backyard could use some updating/cleaning and there was no outdoor grill. Overall, it was a good stay and I would rate it 4 out of 5.