We needed a house with a private pool for our special needs daughter. The pool was the only good thing. The house had a strong smell of dog. It needs a good deep cleaning. A layer of dust was on everything. The decks were green from water and very slippery. Our daughter fell because of this. The carpets in the bedrooms were very stained. The internet didnât work for the first three days and trying to get someone to come out and look at it was impossible. âWeâll make a ticketâ was the response. After inquiring with friends this seems to be a Vacasa thing. So weâll never use Vacasa again. Itâs a shame a potentially nice house canât be enjoyed because of the smell and filth. And I donât think our complaints were heard. We actually left a day early because we were so uncomfortable. And of course theyâre âmaking a ticketâ about a partial refund.
The property was great ! A few hiccups was we wasnât able to work any of the coffee makers and the umbrella at the pool was broken. Over all it was great and plan to book it again next year
House is in a good location and quiet community. However, the house could of been cleaned a little better. Dishes were still dirty and the couches were covered in dog hair. Back exterior door on the third level is rotted and allows water to come in, mold and mildew on the bottom of the trim at door. The house could use some tremendous updating but it still serves its purpose. WiFi was not connected therefore we couldnât use any of the TVs. Also ants in the kitchen and the Keurig did not work. Bathrooms could be cleaned a little better as well.
This is our first review we have taken the time to write about. We never write reviews but think itâs important so no one else gets misled. We have rented through home away several times and we have always had an excellent experience. Unfortunately this is not true for this property. The pictures are not true to what the actual house is like. The property is tired and needs some work. The bathroom showers are ancient. In general the outside of the house needs much more maintenance than provided. The hot tub is not atall maintained. It had frogs in it when my boys went inside not realizing that it had frogs around and inside. We paid extra charge for the pool to be heated. It was warm only one night. After that the pool was never heated again. Inspite of complaining and requesting the pool and hot tub to be fixed and setup properly no one ever came. We were unable to use both pool and hot tub for the rest of our stay. The last thing you would ever want to happen to you when you are on vacation is to run around trying to fix things around the home you rented. We really wish we had not rented this house since my boys were truly disappointed throughout the stay. We wanted to spend time as a family in this vacation so we chose this property that offered heated pool and hot tub. Instead we had to spend time outside the house for the most of the vacation.